What are Chatra users saying about the software?

Easier than expected

nice chat for the website

Pros

Simple has a free plan, applications are well made and the interface is nice to work in.

Cons

Skipped webchats moved to another tab which is accessible with 2 clicks (should be 1 click max)

Great customer chat software with equally outstanding App

This is the perfect software for chatting to customers. If you want more features, the paid subscription is great, but if you just want the basics, the free option works a treat.

Pros

This software is great if you are starting out small, since the free package (which I'm using) is fully functional and serves all live chatting needs. The App is also great and sends phone alerts when a conversation is started, meaning you don't need to stay logged in on a browser the whole time. I live and work in China and a perennial problem here is the great firewall of China (all things Google are a no-no) but it works super-fast here because there are no calls to googleapis (for JavaScript files), the downfall of many websites and software products. The emailed transcript of conversations is also a nice feature (though I believe standard, for this type of software). The company is also not pushy, so while there are occasional emails about the product and services, they are not bombarding you with emails to upgrade to a paid or more expensive option.

Cons

There isn't really anything I dislike about the software. The only thing is maybe the free trial, which gives you full functionality (useful for trying), so if you are going for a free or lower tier subscription, you might get attached to some features which later disappear.

my experience

chatra software allows me to direct customers who wish to have more information on a product in order to make the purchase. thanks to chatra, i have managed to convert several customers. i also like the fact that it notifies us by email when we are not connected.

Pros

The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website.

Cons

The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website.

All-in one chat engine for solo or team.

I love the simplicity and integration capibility. Just add the code to footer and thats it now my site has a live chat. Free forever helps me to try their service and it really good chat engine,

Pros

I love the simple arrangement of it. Register login and start using the software. Just paste and use it any of your website. No need to validate and less hassle. I love the forever free plan for one persoion free chat enable. Lots of my customer just need one agent to use be used with their site. This just solve lots of my problem. Sometime app stops working but the app is simple and update fast. There is kind of delay to reply but it is not that much. Awesome and very good featured chat engine

Cons

The chat is laggy and takes some time to update. The app when using with VPN is really takes time to show online and chat update.

Worked Well for Me

I enjoyed using Chatra.

Pros

Chatra worked well for me, but I wasn't able to afford to upgrade to obtain the features I found most useful.

Cons

None really, it was a good program; but I found one that was more relevant to what I needed, for less money.

One of the Best Free Engagement Tools

Using chatra has been great, we had an increase of engagement and enquiries as a result.

Pros

It's free, easy of use, comes with a desktop and mobile app for easy access and gives you enough customisation options to make it feel like part of your website.

Cons

Slightly more customization around the button would be ideal. Though this is a small compromise.

Perfect Chatting

Chatra allows me to communicate with potential leads. It's been in place for less than a year, but has already generated a substantial amount of new business.

Pros

Very quick to implement using a Cloudflare app. Easy to style to match my site.

Cons

A longer trial would have been nice, I guess?

Easy to use and setup!

Pros

What I loved about Chatra is that it's easy to use and setup. It's basically a plug and play option for your website. While I don't use the more advanced features, I appreciate that they are there and like that as my business grows I can upgrade to a more robust plan. Overall, I find the interface easy to use and more people have contacted me since installing Chatra on my site.

Cons

I wish there was a way to archive conversations rather than deleting them

Very good chat solution

It was really good, only used he paid version during the trial period but then I kept using the free version,

Pros

They have a free version of the software that has enough functionality to allow a SMB to use it on their site to do customer support. Really easy to integrate through Google Tag manager making it simple even if you don't have technical knowledge. Also allows you to setup business hours and then has a log. Also it has a mobile app.

Cons

On the free version only one user is allowed at the same time and also it lack a lot of integrations with other tools. In the case they leave you missed messages the interface could be better.

chatra

my overall experience with chatra has been good so far. its very helpful. i will definitely recommend it to friends and family members that have small businesses.

Pros

what i like most about this software is that if you have business your customers they can message you through their or through live chat so you can help them if they need anything or if they have a question for you.

Cons

theirs nothing i disliked about this software.

Tested 20+ Chat Systems - Chatra Ranks #1 For Our Agency & Clients!

I've tested many systems out from CRMs, Inventory Management, Marketing Automation, etc. When I found Chatra It seemed like a copycat(ish) of Intercom.io' design. But once I gave them a shot it was so much more! #1 Reason this is a must have is because Chatra has brought our engaged customers from one every once in awhile (something like 1-2 per week if we were lucky) to 2-5 per day. That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge. There is just something about the way it is presented and the customers react to it. If you use something that is traditional then customers don't even see it anymore. Some other chat systems I FULLY tested and in some cases signed up for and used full time: - Intercom.io - LiveChat Inc - Drift - Zopim - Happy Fox - Tidio - Pure Chat - and many more! Here is what I like: - My team can see everything and take on chats and transfer them super easy. - Multiple team members can chat with a client at one time making a group chat easy and it feels right. - The customers actually leave their info unlike other systems. Customers never wanted to leave their info in other systems we used but when we added Chatra to our site customers actually add the info in so we can continue the conversation by email and know who they are. - Presentation is amazing to the client and feels natural. - We can pick up chat from the chat app or from our email box. This is really nice because that works with our CRM too. - Since the presentation is so well implemented the customer is not expecting an instant reply. We have used other systems that have similar functionality but people would be upset thinking that we were right there. Who I think this is for: If you are busy and don't want to worry about being at your computer when your live chat is visible or deal with being "Offline". This allows you to always be online but if you are not right there then the customer knows you will be back shortly to pick up the conversation by email or on the website depending where they are. This is amazing for us because we are not big enough to have someone watching the chat box all day, we cannot worry about leaving our computer at a moments notice and having upset customers. What I don't like: Integrations are sparse and I hope they come up with a Zapier connection or more support for Zapier specific webhooks format so we can structure the data is a better way.

Chatra features have helped connect our customers with our store

My experience has been nothing but positive. I feel fortunate to have found and installed Chatra and can't imagine getting by without it

Pros

I loved all of the free trial features I had access to initially and feel that they are certainly worthwhile. Using the free plan, I miss having access to all of the data on our site's visitors at my fingertips but we benefit significantly nonetheless. I am still excited about the improved accessibility that our customers and visitors to our site feel thanks to Chatra. Our webstore caters to a personalized experience and authentic connections between our store's services and our customers. I found it easy to install and have had a seamless experience ever since. The auto-responses are totally customizable which I appreciate and I really find the setting of store hours to be helpful as well.

Cons

i wish all of the features were free but of course that is unrealistic and certainly the developers of this great product deserve to be compensated for their hard work!

Chatra is my go-to recommendation

I've been an Adobe partner designing and building software for over 20 years. I'm very picky about how software works and feels, but I can't think of one bad thing about Chatra. The experience to the user is very transparent. It stays out of their way until they need help, then it's right there waiting. I can use it to help with conversions. I can use it to help debug problems. I can turn features on and off without programming. It's well-executed, well-designed and support has been very helpful and intelligent. It's also incredibly affordable. I highly recommend it.

Pros

Very easy to add to site. Makes it a lot easier to give customers a personal touch with a small staff. Captures user details that makes debugging problems faster, especially when the problems are only happening on specific devices.

Cons

Believe it or not, I can't think of anything I don't like.

We love chatting with Chatra!

Chat has really helped us be more available to customers without always having to be tied up on the phone. We love it!

Pros

Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website. We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great!

Cons

The only think I can think of is that it sometimes crashes (using the browser version).

Live chat with your customers easily!

The LiveChat feature has allowed me to answer any concerns a customer has almost immediately from anywhere in the world and by doing so, I have noticed my sales have increased since adding Chatra.

Pros

I have an online business where I sell crafts I made on Etsy, as well as my own personal website. While I can not use Chatra on Etsy I do use it on my website. Chatra makes it simple to connect with customers who have questions or specific requests by allowing you to chat with them online in real time in a live chat. All you have to do is add the code to the footer of your designated webpage and that's all there is to it. You now have a live chat and will be able to communicate with your customers automatically. It is free and simple to use and I have found it has helped my customer service rating improve from 4.5 to 4.9/5.0.

Cons

Sometimes the chat can lag and it may make you appear unprofessional if your customer doesn't realize that the lag is not on your end, but the software itself.

Turned out to be the best option for small online shop project

Our raw estimate is that we increased sales up to 30% thanks to clients appreciation growth

Pros

We was able to try the chat for free (with single operator only) that made easier to make a decision to purchase Chatra subscription. What we liked them most as we got paid version is ability to create group chats. We have up to 10 operators coming online simultaneously and some of them are experts in particular areas. When some specific question comes up, it's easy to drag expert guy into it.

Cons

Once we got an issue with widget rendering on device with small screen. By looking into advanced configuration of the widget we were able to figure out how to scale it in proper way though.

fantastic online business help

It really helped with the customer communication, I always think that if you have a doubt with something regarding the understanding of the features on a website, the customer might give up very fast, because it takes too much time to go to your email and send a​ message and then wait to get an answer, with Chatra this problem is solved, people/consumers can get real-time answers to their question while being on the website, it made indirectly things better for my business by making things easier for my customers

Pros

I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create​ automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

Cons

There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

Chatra is Great for Small Business Use

With many similar products available to choose from, I had to focus on a few points that I felt were important to me and my business. First, was the ability to engage in more then one chat at a time on the free package. I wanted the ability to deliver a first class service through a chat facility, and I felt that not being able to respond to more than one person at a time would mean that I could never really deliver a top response time. Chatra was the only one I could find that offered multiple simultaneous chats on their free package after their trial period ran out. This is so that if ever my paid subscription lapsed then my client help services wouldn't be affected. Second, time is precious for entrepreneurs like myself, so the quicker we can learn something new the better. I found the Chatra management interface extremely intuitive with plenty of good & clear help guides. To 'test' the chat interface before making it live on my company's website, I contacted Chatra through their own help chat box. I was pleasantly surprised at the speed of their response and the professionalism of their replies. Following that chat test, I went live with Chatra for my business and never looked back. Since going live, I've had plenty of fantastic conversations with potential & existing clients and they always pleased with the speed of answers and ease of speaking to us than had they had contacted us via e-mail. I highly recommend them for anyone considering to add such an application to their website.

Pros

Simplicity of use for myself and the people contacting me.

Cons

None that I can think of - it ticks all of my current requirements.

Alreaady great and getting better.

Chatra is a great choice for online chat, I am sure you will love it. Is it worth it? Absolutely. Is it better than competition? In many ways yes, but they are also different. Chatra is definitely one of the top choices. Add it to your shortlist, give it a try and then decide. My vote went for Chatra, leaving others behind. Are there any cons to consider? Yes, your competition will likely add Chatra to their website as well. Seriously.

Pros

Easy to use; Features like no other product; Cost effective; Easy to install and manage; It just works.

Cons

Lacks html support in messages; Limited languages supported; No time triggers for proactive chats.

Easy - and perfect for our needs

We have used Chatra for several months, and find it easy and perfect for our needs. We looked into several solutions, but most of them tried to be so... everything... that they were just complicated, expensive and difficult to apply to our small company. Chatra lets us chat with customers and/or follow up with e-mail later - exactly what we need - and it has definitely increased sales. With saved replies and the ability to see where the customer is surfing, we can respond in a timely and relevant fashion.

Pros

Ease of use.

Cons

Not always sure who receives the chats... or how new chats are allocated between online staff.

Great find!

I've been through a few customer support chat systems over the last couple of years. PureChat, Olark, and one other I can't remember. They all had various benefits, and shortcomings. One day I got a message from someone at Chatra asking me if I'd be interested is switching away from Olark. I don't usually respond to cold calls but it looked like a decent system so I gave it a try. 6 months later and I'm still very happy with the choice. The web interface is very easy to use, the integration with HelpScout fits perfectly in my workflow, and I've connected it to Easy Digital Downloads to show customer information alongside my support chats. Their mobile app does everything I need, and support has been very helpful whenever I needed it. I'd highly recommend Chatra to anyone looking for a customer support chat system.

Pros

Interface, mobile app, integrations

Cons

Wish they had a way to see current visitor activity and manually trigger a chat like Olark does

Great user experience on both sides

Overall I'm really pleased with the app so far. It made it easier to connect with potential clients and help them out. Already on the first day, we had the Chatra app to thank for enabling a user to notify us of a technical problem and give us an idea for a future feature update.

Pros

Chatra has a very polished design. Both the chat widget and the admin dashboard are easy to navigate and use. The set-up was a breeze and the mobile apps make it easy to keep on top of all incoming messages. The automatic triggers (currently in paid version only) add nice extra functionality for increasing engagement and conversions.

Cons

The chat button position options are very limited (all corners and middle of left/side/bottom edges of the screen). The position you choose will be applied to both desktop and mobile view, which is not ideal, as these designs have often different layouts. Ideally one should be able to set the widget's position on the desktop and mobile views separately.

Great conversion rate

Excellent experience, I would recommend this solution for every website owner.

Pros

I use chatra in my e-commerce and it helped me increase the conversion rate. Many sales were closed using Chatra. Also, I have a database of all contacts made, wich can be very useful for marketing and pos sales purposes. The mobile version works very well and it helped me a lot - even when I was away from my PC, I was not away from my customers.

Cons

Only the pricing model that could be adequated, but it pays for it easily.

Nice enhancement to my customer relations

Customers consult with me whilst placing an order, and I can give them confidence in their selection and personal attention. I can provide an immediate resolution of the customer's questions. Customers who might not make the effort to email are communicating with me.

Pros

Customers have another way of contacting me. When I'm online, it is spontaneous like a conversation. Chatting on Chatra keeps them on my website so they can order.

Cons

I often don't know who the person is. Maybe that's not a problem with the software, but I wish people were required to give their name. And sometimes they will not leave their email so I have no way of responding to their query.