This is perfect for small businesses as the chat feature available has a free option that has all the basic features. The paid version is a bit more advanced and provides lots of benefits.

Chatra allows me to chat with customers in real time to resolve their questions and it helps me increase sales.

Presentation is amazing to the client and feels natural. We can pick up chat from the chat app or from our email box.

The customers actually leave their info unlike other systems.

Chatra is very useful in our company because it is important that we keep on chatting from time to time taking care of our patients. This software lets you respond to the messages in real-time.

I really like that this chat app for our office is simple to use yet packed with features that are really useful and effective for making our work efficient.

Chatra is easy to use with support and ease of access.

This helps me a lot talking to a person about my business if I need help or to discuss anything I needed help with.

That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge.

CHATRA's communication has been fantastic from beginning interest to providing details on how the CHATRA program works. Appreciate the guidance.

Sometimes the chat can lag and it may make you appear unprofessional if your customer doesn't realize that the lag is not on your end, but the software itself.

We have used other systems that have similar functionality but people would be upset thinking that we were right there.

Chatra is a great software. Our customer like that they can send us a quick instant message when they have a question instead of calling or emailing.

Easy integration, reliability and outstanding support make Chatra the greatest live chat software we've tried.

I like it when I need help with everything and can’t figure things out.

I really like how easy and pleasant it is to be used, the platform design is very modern and clean,  and it integrates well with the desktop application.

You have to pay to remove branding badges and links.

I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in.

Helps in improving the business by increasing the conversation and sales. Helps in taking the customer service to a  whole new level.

The messages seem to be haphazardly sorted into 'queue' and 'missed', which make it confusing for me to check.

This software looks great and it is very easy to use. Their mobile app is also very nice and can completely replace web version - all functionalities are accessible through mobile app.

But that experience has been excellent. Their support team is responsive - I am in a different time zone but I would wake to find all my requests answered effectively, all of the time.

I like that Chatra has a clean interface and it looks professional on your site. It doesn't look out of place, depending on your design.

I personally find it easy and intuitive as well.

We use Chatra for customer service on some of our sites so that customers can easily engage (via chat) with a CSR. This makes customer service a lot more efficient.

Chatra worked well for me, but I wasn't able to afford to upgrade to obtain the features I found most useful.

Honestly, I dont use this software a whole lot, but it is great. It is free, easy and user friendly.

It's robust with features and it comes with a lot of functionality on the forever free plan which is always great for starting businesses.

This is a great app for your Shopify store. Looks good, works great & the price is very affordable.

The feature list is long and considered, so plenty of options. Pricing is very fair and it just works.

Not the beat bot the worst and we are looking elsewhere.

New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.

The system is a much sleeker version than we had before, with some cleaver features that have really helped improve our service.

So far this is the best online chat for WooCommerce. It is quick, it is simple and it is complete.

It integrates with many software that I am already using. To top it all, it is completely free.

The best live chat I've used, great features included in the free version.

They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing.

Very user friendly design. Also, it is affordable for a starting business.

HappyFox is a great cheat tool, also I've been a client of HappyFox Help Desk and I've happy with the product.

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

This is one of the easiest chat features to implement. We just started using it this week, but it's very user friendly and is helping us with our technology work tickets.

We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move.

Fatal issue on Android and they couldn't fix it in 30 days.

Overall this has been a great product so far and we look forward to using it for a long time.

Missing - Cobrowsing; Push-pages, remote screenshots.

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

US Dollar

Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions. 

Businesses can wait for web visitors to ask a question and answer it in real-time or initiate an automatic conversation with all online visitors.


Chatra offers a group chat functionality that enables different employees and account or product specialists to have conversations in the same chat window. This means they can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.


Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data based on events.  It provide options to customize the look and feel of the live chat experience.


Services are offered on per agent per month subscription basis. Support is available via email and through live chat.


Chatra will soon be merging with Sendinblue. Additional Chatra reviews can be found on the Sendinblue page. 



LongDescription

Transfers/Routing

Offline Form

Proactive Chat

Website Visitor Tracking

Geotargeting

Customizable Branding

Canned Responses

Real-Time Notifications

Real-time Consumer-facing Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

$15 per agent per month when paid annually, $19 when paid monthly

Chat

Self-Employed

2-10

11-50

51-200

201-500

Chatra

Live Online

Documentation

HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.


HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to clients. Users can utilize the chatbots to quickly retrieve predefined responses for repetitive queries, improving customer experience with the brand.


HappyFox offers security features including SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs. Pricing is available on monthly subscriptions and support is extended via email and phone.



SMS Messaging

Mobile Access

Transcripts/Chat History

Website Integration

File Sharing

Alerts/Notifications

Chat/Messaging

Real Time Reporting

Reporting/Analytics

Feedback Management

Third-Party Integrations

Live Chat

Virtual Assistant

Windows 10

HappyFox Chat is available across four pricing plans, outlined below:
Starter - $29/month 
Growth - $49/month  
Scale - $149/month 
Scale Plus - $299/month 

Chatra vs HappyFox Chat

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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