This is perfect for small businesses as the chat feature available has a free option that has all the basic features. The paid version is a bit more advanced and provides lots of benefits.

Chatra allows me to chat with customers in real time to resolve their questions and it helps me increase sales.

Presentation is amazing to the client and feels natural. We can pick up chat from the chat app or from our email box.

The customers actually leave their info unlike other systems.

Chatra is very useful in our company because it is important that we keep on chatting from time to time taking care of our patients. This software lets you respond to the messages in real-time.

I really like that this chat app for our office is simple to use yet packed with features that are really useful and effective for making our work efficient.

Chatra is easy to use with support and ease of access.

This helps me a lot talking to a person about my business if I need help or to discuss anything I needed help with.

That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge.

CHATRA's communication has been fantastic from beginning interest to providing details on how the CHATRA program works. Appreciate the guidance.

Sometimes the chat can lag and it may make you appear unprofessional if your customer doesn't realize that the lag is not on your end, but the software itself.

We have used other systems that have similar functionality but people would be upset thinking that we were right there.

Chatra is a great software. Our customer like that they can send us a quick instant message when they have a question instead of calling or emailing.

Easy integration, reliability and outstanding support make Chatra the greatest live chat software we've tried.

I like it when I need help with everything and can’t figure things out.

I really like how easy and pleasant it is to be used, the platform design is very modern and clean,  and it integrates well with the desktop application.

You have to pay to remove branding badges and links.

I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in.

Helps in improving the business by increasing the conversation and sales. Helps in taking the customer service to a  whole new level.

The messages seem to be haphazardly sorted into 'queue' and 'missed', which make it confusing for me to check.

This software looks great and it is very easy to use. Their mobile app is also very nice and can completely replace web version - all functionalities are accessible through mobile app.

But that experience has been excellent. Their support team is responsive - I am in a different time zone but I would wake to find all my requests answered effectively, all of the time.

I like that Chatra has a clean interface and it looks professional on your site. It doesn't look out of place, depending on your design.

I personally find it easy and intuitive as well.

We use Chatra for customer service on some of our sites so that customers can easily engage (via chat) with a CSR. This makes customer service a lot more efficient.

Chatra worked well for me, but I wasn't able to afford to upgrade to obtain the features I found most useful.

Honestly, I dont use this software a whole lot, but it is great. It is free, easy and user friendly.

It's robust with features and it comes with a lot of functionality on the forever free plan which is always great for starting businesses.

This is a great app for your Shopify store. Looks good, works great & the price is very affordable.

The feature list is long and considered, so plenty of options. Pricing is very fair and it just works.

Not the beat bot the worst and we are looking elsewhere.

The worst part about the Pipe Drive platform is that you cannot customize the platform as much as you could with an enterprise level platform.

Very good CRM tool that helps visually track and display the growth of leads and opportunities in a company.

It's like Trello for my sales pipeline. Fun to use and has made me better at followup and a better salesperson overall since I started using it.

Pipedrive's free plan is great, you can get a good idea of whether the product is for you without actually spending a penny.

Customer service is super responsive and helped solve a couple issues when i was first learning the system.

Great experience love the mobile and the desktop portions. Super quick server responses.

I would have stuck with this software if it had not merged my calendars and copied things from previous years causing me a lot of stress, headache, and confusion with my day to day tasks.

Terrible product, lacked basic CRM functionality and migrating to get off of it was a pain.

We love how simple and effective it is, it helps you with reminder and to get super organized.

If the tool exists, there’s a good chance you can connect to it with Pipedrive. It’s obvious that they have made integrations a priority and this adds a lot of value to the platform.

Pipedrive has organized our lead gen efforts and given us a CRM we can really count on. Solid tool and solid support with a great interface.

The user interface is well designed and I like the drag/drop functionality. This was important as the primary users are our sales team, who need something fast and easy to use.

What I like the most about using Pipedrive is that it really helps me stay focused on the most important things. It has really helped me to keep my tasks organized and not leave things incomplete.

The integration with many productivity tools has a positive impact over the effectiveness in.

There is no key information once Pipedrive is down of who you can contact for support. I don't like the Lead section it really just sits there quite useless to us.

Support readily available. Very good bargain for your money.

I love this CRM, it is hands down one of the greatest for customer support I have ever experienced.

Bit costly and being a beginner it was bit difficult for creating filters and objects. Enabling few functionalities for certain teams are missing.

I really appreciate this platform and found it incredibly useful for the growth stage of my 8 person, international marketing Saas startup.

This is an affordable software that does a great job considering the low cost.

Pipedrive is incredibly easy to start using & very user friendly. It's easy to set up, has a good marketplace for integrations & scalable.

Everyone was stepping on each other's toes and had no idea who was called and what was discussed. Some inquiries were never replied to (just lost).

Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM.

It's user friendly and fun for managing leads in a way that feels easy to use.

Again, it is super easy to use. On day one you sign in and completely understand the functionality.

Pipedrive is a very powerful and good software with simple and very advanced solutions.

I have absolutely loved using Pipedrive. It's easy to use, has a great interface while still having all the features I could possibly need.

US Dollar

Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions. 

Businesses can wait for web visitors to ask a question and answer it in real-time or initiate an automatic conversation with all online visitors.


Chatra offers a group chat functionality that enables different employees and account or product specialists to have conversations in the same chat window. This means they can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.


Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data based on events.  It provide options to customize the look and feel of the live chat experience.


Services are offered on per agent per month subscription basis. Support is available via email and through live chat.


Chatra will soon be merging with Sendinblue. Additional Chatra reviews can be found on the Sendinblue page. 



LongDescription

Transfers/Routing

Offline Form

Proactive Chat

Website Visitor Tracking

Geotargeting

Customizable Branding

Canned Responses

Real-Time Notifications

Real-time Consumer-facing Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

$15 per agent per month when paid annually, $19 when paid monthly

Chat

Self-Employed

2-10

11-50

51-200

201-500

Chatra

Live Online

Documentation

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps.


Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools to monitor individual and team level targets, analyze sales data and generate visual reports.


Pipedrive's mailing system seamlessly integrates with multiple email service providers including Outlook, Gmail and Yahoo. Users can send and receive emails from multiple accounts using their Pipedrive account. The solution also integrates with various leading CRM tools to transfer contact details, communication history and other information across applications. Apart from these, the solution also integrates with Google Maps, MailChimp, Trello and Zapier.



File Management

Third-Party Integration

Content Delivery

Cataloging/Categorization

Lead Notifications

Forecasting

Business Card/Badge Scanning

Meeting Management

Internal Chat Integration

Text Analysis

Product Catalog

Online Forms

Property Management

Lead Engagement

Lead Capture

Performance Management

Customizable Reports

Code-free Development

Document Storage

Access Controls/Permissions

Activity Tracking

Data Synchronization

Customer Segmentation

Drip Campaigns

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Single Sign On

Calendar/Reminder System

Relationship Tracking

For Nonprofits

Project Management

Data Extraction

Lead Distribution

Multiple Site Management

Pipeline Management

Communication Management

Customer Database

Call Recording

Medical History Records

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Activity Management

Churn Management

Sales Trend Analysis

Client Tracking

Template Management

Scheduling

Data Import/Export

Email Tracking

Call List Management

Customer Support

Graphical Data Presentation

Buyer Management

Email Templates

Self Service Portal

Contact Management

Opportunity Management

Configurable Workflow

Lead Management

Multi-Currency

Email Marketing

Statistical Analysis

Mobile Access

Sales Reports

Dashboard Creation

Sales Activity Management

Multi-Channel Data Collection

Survey/Poll Management

Transcripts/Chat History

Pageview Tracking

Performance Metrics

Territory Management

Click Tracking

Shared Contacts

Multi-Channel Communication

Marketing Automation

Proposal Management

Landing Pages/Web Forms

Role-Based Permissions

Lead Segmentation

For AEC Industry

Patient Communications

Time on Site Tracking

Workflow Management

Email Management

Visual Analytics

Field Sales Management

Activity Dashboard

Alerts/Notifications

A simple CRM starting at $14 per user per month subscription. It's easy to add or remove team members at any time.

Chatra vs Pipedrive

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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