This is perfect for small businesses as the chat feature available has a free option that has all the basic features. The paid version is a bit more advanced and provides lots of benefits.

Chatra allows me to chat with customers in real time to resolve their questions and it helps me increase sales.

Presentation is amazing to the client and feels natural. We can pick up chat from the chat app or from our email box.

The customers actually leave their info unlike other systems.

Chatra is very useful in our company because it is important that we keep on chatting from time to time taking care of our patients. This software lets you respond to the messages in real-time.

I really like that this chat app for our office is simple to use yet packed with features that are really useful and effective for making our work efficient.

Chatra is easy to use with support and ease of access.

This helps me a lot talking to a person about my business if I need help or to discuss anything I needed help with.

That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge.

CHATRA's communication has been fantastic from beginning interest to providing details on how the CHATRA program works. Appreciate the guidance.

Sometimes the chat can lag and it may make you appear unprofessional if your customer doesn't realize that the lag is not on your end, but the software itself.

We have used other systems that have similar functionality but people would be upset thinking that we were right there.

Chatra is a great software. Our customer like that they can send us a quick instant message when they have a question instead of calling or emailing.

Easy integration, reliability and outstanding support make Chatra the greatest live chat software we've tried.

I like it when I need help with everything and can’t figure things out.

I really like how easy and pleasant it is to be used, the platform design is very modern and clean,  and it integrates well with the desktop application.

You have to pay to remove branding badges and links.

I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in.

Helps in improving the business by increasing the conversation and sales. Helps in taking the customer service to a  whole new level.

The messages seem to be haphazardly sorted into 'queue' and 'missed', which make it confusing for me to check.

This software looks great and it is very easy to use. Their mobile app is also very nice and can completely replace web version - all functionalities are accessible through mobile app.

But that experience has been excellent. Their support team is responsive - I am in a different time zone but I would wake to find all my requests answered effectively, all of the time.

I like that Chatra has a clean interface and it looks professional on your site. It doesn't look out of place, depending on your design.

I personally find it easy and intuitive as well.

We use Chatra for customer service on some of our sites so that customers can easily engage (via chat) with a CSR. This makes customer service a lot more efficient.

Chatra worked well for me, but I wasn't able to afford to upgrade to obtain the features I found most useful.

Honestly, I dont use this software a whole lot, but it is great. It is free, easy and user friendly.

It's robust with features and it comes with a lot of functionality on the forever free plan which is always great for starting businesses.

This is a great app for your Shopify store. Looks good, works great & the price is very affordable.

The feature list is long and considered, so plenty of options. Pricing is very fair and it just works.

Not the beat bot the worst and we are looking elsewhere.

Ease of use, overview of customer's steps, ability to track record.

We're looking at closing it down as we now don't have automatic messages when we miss people.

I was find a lot of time a best chat solution to my website and with a friend I know Smartsupp, simply the best.

ONLINE support, important for international clients.

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

Low price, and free trial. The customer service is very good and fast.

The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time.

Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too.

Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board.

Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website.

When there is a chat lost and I do not receive the user's email address to contact him again.

Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

It is easy to use, UI design is nice. Customized auto-messsage reply is super convenient.

We’ve been using now the Smartsupp free account for over a month and it is really nice. Just the basic features are exactly what we need now and in the future we can always upgrade.

Unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa.

Praise for your customer support service and especially the teammate [SENSITIVE CONTENT HIDDEN.

The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.

We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.

However, I would like to ask you about the possibilities and future integration in this program.

US Dollar

Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions. 

Businesses can wait for web visitors to ask a question and answer it in real-time or initiate an automatic conversation with all online visitors.


Chatra offers a group chat functionality that enables different employees and account or product specialists to have conversations in the same chat window. This means they can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.


Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data based on events.  It provide options to customize the look and feel of the live chat experience.


Services are offered on per agent per month subscription basis. Support is available via email and through live chat.


Chatra will soon be merging with Sendinblue. Additional Chatra reviews can be found on the Sendinblue page. 



LongDescription

Transfers/Routing

Offline Form

Proactive Chat

Website Visitor Tracking

Geotargeting

Customizable Branding

Canned Responses

Real-Time Notifications

Real-time Consumer-facing Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

$15 per agent per month when paid annually, $19 when paid monthly

Chat

Self-Employed

2-10

11-50

51-200

201-500

Chatra

Live Online

Documentation

Drive your online sales through conversations.

Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. 

As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.

WHY CHOOSE SMARTSUPP?

• Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.

• Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale.

• The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages.

• GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.

WHAT CAN SMARTSUPP DO?

What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.

• Live chat, chatbots, and Email and Facebook Integration all in one place–start a personal conversation with your customers and have all communication on one dashboard. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.

• Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads, and assisting customers with shopping even while you’re asleep.

• Video Recordings – See how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.

• Mobile App – Be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.

• Visit our website to get the full list of features: https://www.smartsupp.com/pricing

WHAT OUR USERS SAY ABOUT US?

“Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.”

—Oke Harms, Kickerkult.de

“With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.”

—Katarzyna, Wujo.pl

Real Time Analytics

Surveys & Feedback

Real-Time Monitoring

Customer Database

Mobile Access

Transcripts/Chat History

Performance Metrics

Queue Management

Event Triggered Actions

Activity Dashboard

Reporting & Statistics

Chat/Messaging

Alerts/Escalation

Reporting/Analytics

Customer History

Third-Party Integrations

Live Chat

Application Management

Website Integration

Visual Analytics

Natural Language Processing

AI/Machine Learning

Chatbot

Lead Capture

Automated Responses

For Sales/Marketing

Automated Routing

Customer Support

Customer Experience Management

Multi-Channel Communication

Multi-Language

Lead Qualification

Pre-Configured Bot

Support Ticket Management

Activity Tracking

File Transfer

Contact Management

File Sharing

Interaction Tracking

Drag & Drop

Auto-Responders

Tagging

Communication Management

Self Service Portal

Role-Based Permissions

Alerts/Notifications

Customizable Templates

Performance Management

Customer Segmentation

Customer Service Analytics

Real Time Reporting

Routing

One-to-One Messaging

Real-time Conversations

Code-free Development

Knowledge Base Management

Customer Communication

22.50 / Month for our Standard Package
$7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)


Chatra vs Smartsupp

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Advisor Recommendations & User Awards

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