This is perfect for small businesses as the chat feature available has a free option that has all the basic features. The paid version is a bit more advanced and provides lots of benefits.

Chatra allows me to chat with customers in real time to resolve their questions and it helps me increase sales.

Presentation is amazing to the client and feels natural. We can pick up chat from the chat app or from our email box.

The customers actually leave their info unlike other systems.

Chatra is very useful in our company because it is important that we keep on chatting from time to time taking care of our patients. This software lets you respond to the messages in real-time.

I really like that this chat app for our office is simple to use yet packed with features that are really useful and effective for making our work efficient.

Chatra is easy to use with support and ease of access.

This helps me a lot talking to a person about my business if I need help or to discuss anything I needed help with.

That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge.

CHATRA's communication has been fantastic from beginning interest to providing details on how the CHATRA program works. Appreciate the guidance.

Sometimes the chat can lag and it may make you appear unprofessional if your customer doesn't realize that the lag is not on your end, but the software itself.

We have used other systems that have similar functionality but people would be upset thinking that we were right there.

Chatra is a great software. Our customer like that they can send us a quick instant message when they have a question instead of calling or emailing.

Easy integration, reliability and outstanding support make Chatra the greatest live chat software we've tried.

I like it when I need help with everything and can’t figure things out.

I really like how easy and pleasant it is to be used, the platform design is very modern and clean,  and it integrates well with the desktop application.

You have to pay to remove branding badges and links.

I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in.

Helps in improving the business by increasing the conversation and sales. Helps in taking the customer service to a  whole new level.

The messages seem to be haphazardly sorted into 'queue' and 'missed', which make it confusing for me to check.

This software looks great and it is very easy to use. Their mobile app is also very nice and can completely replace web version - all functionalities are accessible through mobile app.

But that experience has been excellent. Their support team is responsive - I am in a different time zone but I would wake to find all my requests answered effectively, all of the time.

I like that Chatra has a clean interface and it looks professional on your site. It doesn't look out of place, depending on your design.

I personally find it easy and intuitive as well.

We use Chatra for customer service on some of our sites so that customers can easily engage (via chat) with a CSR. This makes customer service a lot more efficient.

Chatra worked well for me, but I wasn't able to afford to upgrade to obtain the features I found most useful.

Honestly, I dont use this software a whole lot, but it is great. It is free, easy and user friendly.

It's robust with features and it comes with a lot of functionality on the forever free plan which is always great for starting businesses.

This is a great app for your Shopify store. Looks good, works great & the price is very affordable.

The feature list is long and considered, so plenty of options. Pricing is very fair and it just works.

Not the beat bot the worst and we are looking elsewhere.

We have used the application to directly engage our potential clients and existing clients and in the process made our selling process quite easy.

No so many options to customize it and code might give you trouble on the integrated websites.

Never had any major problems. Best CRM out there for the price.

Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product.

Good that it's connected to the CRM part and there are lots of customizations possible inside.

Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers.

Easy to use and very reliable. Have been using the software for over a year.

The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

The customer service is really good. Create a channel of communication and attention with visitors to your website that opens a wide range of business possibilities.

Allows customer engagement which helps with the selling process as well as building customer relationships.

Chat emails sent to clients via zoho email address (not branded / my domain). Chat email transcript template is ugly.

Customer service was exceptional. I am very pleased with the response time when I presented my issue.

If you have gaps in coverage, the missed chat queue is not as well refined as it should be.

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers.

The option to integrate it into our website is excellent, very easy to integrate and the system provides a code to do it yourself.

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

Ease of implementation and ease of use. Very little coding needed to add to existing website.

We are a small company, so any missed interactions with customers is painful.

For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.

I love the tracking it gives our digital marketing efforts.

We implemented Zoho to add chat to our website. We tried out the paid version with the bot, but was a little complicated to set up so went to the free version.

The configuration with our sites were a bit difficult, especially with wordpress.

We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

US Dollar

Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions. 

Businesses can wait for web visitors to ask a question and answer it in real-time or initiate an automatic conversation with all online visitors.


Chatra offers a group chat functionality that enables different employees and account or product specialists to have conversations in the same chat window. This means they can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.


Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data based on events.  It provide options to customize the look and feel of the live chat experience.


Services are offered on per agent per month subscription basis. Support is available via email and through live chat.


Chatra will soon be merging with Sendinblue. Additional Chatra reviews can be found on the Sendinblue page. 



LongDescription

Transfers/Routing

Offline Form

Proactive Chat

Website Visitor Tracking

Geotargeting

Customizable Branding

Canned Responses

Real-Time Notifications

Real-time Consumer-facing Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

$15 per agent per month when paid annually, $19 when paid monthly

Chat

Self-Employed

2-10

11-50

51-200

201-500

Chatra

Live Online

Documentation

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time.

SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.

File Management

Support Ticket Management

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Real-Time Monitoring

Communication Management

Customer Database

Customizable Fields

Contact Management

Customer Experience Management

Content Management

Screen Sharing

Mobile Access

Real Time Data

Transcripts/Chat History

Social Media Integration

Email Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Chat/Messaging

Interaction Tracking

Multi-Language

Real Time Reporting

Behavior Tracking

Reporting/Analytics

Widgets

Monitoring

Campaign Analytics

Feedback Management

Drag & Drop

Customer History

Tagging

Content Creation

Third-Party Integrations

Live Chat

Campaign Management

Meeting Management

Progress Tracking

Task Scheduling

Single Sign On

Collaboration Tools

File Transfer

Multi-Channel Communication

Auto-Responders

Search/Filter

Lead Capture

Automated Responses

Code-free Development

For Sales/Marketing

Query Suggestions

Automated Routing

Natural Language Processing

Customer Support

Language Detection

Chatbot

Lead Qualification

Pre-Configured Bot

For Sales Teams/Organizations

Data Import/Export

Contact Database

Multi-User Collaboration

Conversion Tracking

Customer Journey Mapping

Performance Metrics

For Websites

Integration into Third Party Applications

Data Visualization

Data Blending

Real-Time Chat

Free: 3 users
Connect with 10k visitors / month

Basic: $10/ month / user
Connect with 50K visitors / month

Professional: $17/ month/ user
Connect with 100K visitors / month

Enterprise: $25/ month / user
Connect with 200k visitors / month

Chatra vs Zoho SalesIQ

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