Chatway

RATING:

4.9

(23)

About Chatway

Chatway is a user-friendly live chat application designed to help businesses enhance communication with customers. It enables clients to connect and interact with businesses from any location and at any time by utilizing the live chat button integrated into the website. Businesses can utilize the platform to engage with website visitors and customers through live chat, facilitate content and file sharing within the chat for enhanced customer support, and monitor chat interactions with support agents. Administrators can review conversation history to grasp the complete context before responding and provide live chat customer assistance to address customer queries and answer questions. Additionally, it enables users to assign agents to customer issues, delivering an enri...

Chatway Pricing

Free trial: 

Not Available

Free version: 

Not Available

Your website's new live chat
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Chatway Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Chatway

1 - 5 of 23 Reviews

User Profile

Pedro

Verified reviewer

Food & Beverages, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2024

Simple, Easy, Fast

so far, i have really enjoyed Chatway...I think it can only get so much better from here.

PROS

I enjoy the simplicity of integrating into our website and the ease of use, whether on desktop or through the mobile app.

CONS

can't say I don't like anything about it just yet, it has worked well. what I would offer here is; perhaps the ability to add customized preset chat responses. or potentially implementing AI to learn my conversations for quick responses as to not miss opportunities.

Reason for choosing Chatway

it was simple to integrate into my website.

User Profile

Nelsimar

Verified reviewer

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

The best chat bot so far…

PROS

It’s free ( for now ), and a great tool so far.

CONS

I don’t have any comment against it for now.

User Profile

Ross

Verified reviewer

E-Learning, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Lead to Immediate Sales

Chatway is amazing. Super easy to understand and install. Within hours of adding it my website, a customer messaged me which lead to a sale. This has repeated almost daily and usually, if the customer hadn’t had a fast way to get in touch, they wouldn’t have purchased from me. It’s been incredibly valuable for my business and has boosted my customer’s experience tremendously.

PROS

Chatway is incredibly simple to understand and install.

CONS

The downside of how simple it is is that there aren’t a ton of extra features.

Alejandro

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2024

Chataway review

PROS

Generating quick contact with the customers on our website, to resolve inquiries.

CONS

The mobile application does not notify me when a new chat is active. Only by email. This must be improved.

Roger

Higher Education, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Amazing new Live Chat!

PROS

I have just started using Chatway's new Live Chat for our website. This live chat software is a game-changer! The user-friendly interface and seamless communication make it stand out. The team is top-notch and it offers a fresh perspective on communication, and I highly recommend it. Kudos to the team for their dedication to excellence!

CONS

So far i haven't find anything that i don't like.

Reason for choosing Chatway

Because it was free and it has the integration with Duda.,