About Citibot

Citibot is a citizen engagement platform that helps local government bodies establish communication with residents via multi-channel AI-enabled chatbots. The webchat module lets public service organizations embed live chatbots into the website, allowing end-users to find information, ask questions and report issues.

Citibot enables municipalities to send real-time push alerts and establish bilingual two-way communication with residents in English and Spanish. It also provides a native text chat application, which lets citizens ask questions, submit service requests and send text messages to specific staff members. Additionally, supervisors and public servants can utilize the dashboard to generate monthly reports, filter specific data and monitor activity, suc...