Comm100 Live Chat Software
FrontRunners
About Comm100 Live Chat
Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in more than 100 languages, or they can interact with your agents via audio or video chat, screen sharing, and co-browsing, safely and securely.
From front-line marketing and sales to ongoing service and support, Comm100 Live Chat creates digital experiences that drive revenue and loyalty without increasing costs. Comm100 helps organizations like Rackspace, Stanford University, Canadian Blood Services, and Home Trust Bank to exceed customer expectations through accessible, efficient and personalized engagements. With over 6,500 customers world...
Comm100 Live Chat Pricing
Live chat, messaging, ticketing, email, SMS, social & knowledge base - all in one.
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Not Available
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Manage All Channels Together
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Comm100 Live Chat User Reviews
OVERALL RATING
Showing 1 - 5 of 104 reviews
Drew
Verified reviewer
Company size: 51-200 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2017
This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now
Easy interaction with customers.
Pros
Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.
Cons
When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.
Response from Comm100
Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.
Replied December 2017
Chris
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
September 2020
Everything you could want from a live chat system and more...
The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.
Pros
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.
Cons
In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.
Reasons for choosing Comm100 Live Chat
We found Comm100 to be a better all round product compared to alternatives. From installation to features, to technical support. Comm100 ticked more boxes and we enjoined the interface more than others.
Reasons for switching to Comm100 Live Chat
LivePerson moved to LiveEngage and their new product had no backward compatibility or support for our implementation. We found LivePerson and LiveEngage clunky and pretty poor aesthetics although this improved with LiveEngage. It was also far to expensive for what it was.
Karim
Company size: 11-50 employees
Industry: Information Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2019
Comm100 didn't care about our data
The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down
Pros
nothing any more - I have to fill the box with this other blurb just to reach the minimum character count
Cons
the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business
Response from Comm100
Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.
Replied February 2020
Rob
Company size: 201-500 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Comm100 has good pricing and functionality
Good customer service, good team, excellent follow through and easy to launch
Pros
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer
Cons
The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though
Reasons for switching to Comm100 Live Chat
Lack of options in the "out of the box" option and then a very large amount to pay for the upgraded option
Glenn
Company size: 2-10 employees
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2019
Online Chat Services
Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!
Pros
Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.
Cons
Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.
Reasons for choosing Comm100 Live Chat
Support from a company that cares.
Reasons for switching to Comm100 Live Chat
Cost and lack of service. Liveperson got too big to care.
