# Comm100 Software Reviews, Demo & Pricing - 2026 > Review of Comm100 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/comm100-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Comm100 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/comm100-profile/alternatives/) # Comm100 2026: Benefits, Features & Pricing Wondering if Comm100 is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Comm100 4.7 [(108)](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/) Pricing Starting at $31.00 per month ### About Comm100 Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. Trusted by customers including Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California, Comm100 enables organizations to deliver consistent, dependable service across every digital channel they support. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. Advanced AI capabilities are embedded throughout the platform to enhance productivity and performance for support teams. Agentic tools assist with routine interactions, AI-driven quality assurance helps maintain standards, and data-driven insights surface trends, identify gaps, and guide continuous improvement initiatives. Designed for flexibility, reliability, and scale, Comm100 supports organizations operating in complex service environments with demanding re... quirements for security, compliance, and uptime. The platform adapts to diverse operational models while maintaining stability, governance, and control. By combining intelligent automation with human-led service, Comm100 empowers organizations to strengthen relationships, increase productivity, and deliver better support outcomes at scale. This balanced approach helps organizations meet rising service expectations while supporting long-term service strategies, resilience, and organizational growth worldwide. It also enables leadership teams to measure performance, optimize resources, and make informed decisions using reliable analytics, actionable insights, and clear operational data across channels, teams, regions, and evolving customer engagement scenarios within modern digital service organizations worldwide today at scale globally. Wondering if Comm100 is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Comm100 User Interface ## Popular Comm100 Alternatives Main Product Comm100 4.7 [(108)](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.40Value for money - 4.61Customer support - 4.52Functionality Pricing Starting at $31.00 per month Get Price Alternative Product [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) 3.9 [(9)](https://www.softwareadvice.com/crm/velaro-profile/#reviews) Ratings Breakdown - 4.89Ease of use - 4.0Value for money - 4.25Customer support - 4.25Functionality Pricing Available upon request Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(370)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.24Value for money - 3.95Customer support - 4.47Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(80)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.34Value for money - 4.25Customer support - 4.61Functionality Pricing Starting at $16.67 per month Get Price ## Comm100 Pricing and Plans Starting price: $31.00 per month Free Trial Free Version Live Chat Startup $31.00 per user, per month Plan includes: - Full widget customization - Multi-language chat - Canned messages - 1 chat campaign - Basic reporting - Real-time visitor and agent monitoring - Pre-chat survey - Auto-proactive chat - Offiline message form - Transfer chats to agents Read More Live Chat Plus $55.00 per user, per month Plan includes: - Everything in Live Chat Startup - Chat routing - Audio-video chat - Chat wrap-ups - Unlimited campaigns - Advanced reporting - Remove "Powered by Comm100" - Role management - Custom fields - Pre-chat survey (with custom fields) Read More Live Chat Ultra Pricing available upon request Plan includes: - Everything in Live Chat Plus - Advanced chat routing - Screen sharing - Agent shift management - Dynamic chat campaigns - Custom reporting - Rule-based chat distribution - Agent/visitor single sign-on - Custom variables - Custom CSS for visitor side windows Read More AI Agent Pricing available upon request Plan includes: - Supports 12 channels (Live Chat, Comm100 Messenger, Instagram, Zendesk Chat, Facebook Messenger, X, WhatsApp, LINE, Telegram, SMS, WeChat, Securing Messenging) - Context-aware conversations - Guided workflows - Seamless escalation - Learns from unanswered queries Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Comm100 Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Comm100 Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Assignment Management Augmented Analytics Automated Responses Automated Routing Calendar Management Chatbot Chat Transcript Client Portal Code-free Development Collaboration Tools Commenting/Notes Communication Management Configurable Workflow Contact Management Contextual Guidance Conversation Intelligence CRM Customer Communication Customer Database Customer Experience Management Customer History Customer Portal Customer Segmentation Customer Service Analytics Customer Support Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Drag & Drop Electronic Signature Email Management Employee Activity Monitoring Event Triggered Actions Feedback Management File Transfer For Higher Education For Sales/Marketing Generative AI Geotargeting Inbox Management Intent Recognition Interaction Tracking Key Performance Indicators Knowledge Base Management Language Detection Lead Capture Lead Qualification Live Chat Meeting Management @mentions Mobile App Monitoring Multi-Channel Management Multi-Language Multiple Data Sources Natural Language Processing Natural Language Search Offline Form Performance Metrics Prioritization Proactive Chat Progress Tracking Query Suggestions Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Updates Remote Access/Control Remote Support Reporting/Analytics Reporting & Statistics Role-Based Permissions Screen Sharing Search/Filter Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management Single Sign On Social Media Integration SSL Security Student Management Surveys & Feedback Tagging Task Automation Task Management Two-Way Audio & Video Video Chat Video Conferencing Video Support Visual Analytics Website Integration Widgets Workflow Automation Workflow Management ## Comm100 Integrations Drupal Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 31 integrations ## Comm100 User Reviews Overall Rating 4.7 Ratings Breakdown 5 74% 4 24% 3 0% 2 1% 1 1% Secondary Ratings Ease of Use 4.7 Value for money 4.4 Customer support 4.6 Functionality 4.5 Nujan S. Verified reviewer Computer Software 2-10 employees Used daily for free trial Review source Reviewed September 2022 Premium customer support software 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Comm100 is one of the premium live chat and customer support software I've ever used with all advanced feature and seamless integration with other third parties softwares and websites. It provides fast and easy to use solution to the companies. Integration process was super easy and the whole interface was optimized. Cons: WordPress plugin was not updated for multiple years when I used this software. Tho, It worked very fine not updating plugins leads to security vulnerabilities. Read More VR Verified Reviewer Used daily for more than 2 years Review source Reviewed May 2018 I have been using comm100 for the last 5 and a half years now. So far so good. 5 COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: 1\. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client. Cons: Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them. Vendor Response Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review! Replied May 2018 Read More KA Karim A. Verified reviewer Information Services 11-50 employees Used daily for more than 2 years Review source Reviewed June 2019 Comm100 didn't care about our data 1 The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: nothing any more - I have to fill the box with this other blurb just to reach the minimum character count Cons: the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business Vendor Response Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website. Replied February 2020 Read More VR Verified Reviewer Financial Services 501-1000 employees Used other for more than 2 years Review source Reviewed January 2018 Using it for a few months 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is. Cons: There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards. Vendor Response Hi there, thank you for leaving us a review. We're happy that you find our live chat fast, functional, and easy to use. For adding more customization options, we have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know there what you'd like to see, we'd be happy to review your comments. Our product team are on this community and we'd love to hear more so we can take your ideas into account to help change our product for the better in future. In terms of your comments around our maintenance announcements, please could you double check whether these emails landed in your junk folder? We always send announcements before any period of scheduled downtime, usually 3 days before maintenance begins. You can also contact our support team (support@comm100.com) and give us your email address for us to check what's been happening with those emails. We'd be very happy to look into that for you. Thanks! Replied January 2018 Read More VR Verified Reviewer Pharmaceuticals 201-500 employees Used daily for less than 2 years Review source Reviewed March 2018 Comm100 is mobile friendly! 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there. Cons: It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins. Vendor Response Hi there, thank you for taking time to write us a review. It's great to hear that you've found our live chat to be mobile friendly and that it keeps a good record of customer inquiries. Regarding auto-log out, you can set this up in our desktop version (Please go to https://www.comm100.com/livechat/download.aspx to download.) As for the alarm reminder, you can set up a similar function through automatically stopping chats if visitors go inactive. Please refer to this article https://www.comm100.com/livechat/knowledgebase/set-up-a-timer-to-automatically-stop-chats-if-visitors-have-been-inactive.html for details. If you would like to have a specific alarm on agent side, you are always welcome to leave your thoughts in our Feedback Forum (https://comm100.uservoice.com/). We always appreciate any ideas to help us make our product better for you, and our team consider every suggestion left. Thank you again for your review! Replied March 2018 Read More VR Verified Reviewer Financial Services 501-1000 employees Used weekly for more than 2 years Review source Reviewed January 2018 Awesome 5 I am able to work more efficiently thanks to this system. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else. Cons: Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good. Vendor Response Hi there, thank you for taking time to write us a review. We're glad that you like our live chat and that it has helped you to work more efficiently. Regarding having more variety in appearance customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the customizations you'd like to see, our team will be pleased to review your suggestions. Our product team monitors this community regularly and your participation there will certainly be appreciated, as we are always looking for ways to improve our product for our customers. Thank you again! Replied January 2018 Read More VR Verified Reviewer Higher Education Used daily for less than 2 years Review source Reviewed December 2017 I use the program daily and find it very intuitive. 4 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: The simplistic design allows for clear and easy access. I am able to navigate quickly as well as manage multiple guests at once. Cons: My least favorite part is that I am unable to deselect a visitor after had looking at their details and information. Vendor Response Thank you for sharing your experience with us. If you don't want to have any visitor selected, you can select an out-of-site visitor. So once the out-of-site visitor disappears from your agent console, no visitor will be selected. We'll also send this feedback to our product team. Hope this helps. If you need further help, please don't hesitate to contact our support team at support@comm100.com, or chat with us online. Thanks again. Replied December 2017 Read More Grant S. Verified reviewer Automotive 11-50 employees Used other for less than 2 years Review source Reviewed December 2017 Excellent service 5 We are able to present to customers from the comfort of our own office rather than travelling to see them. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use this for our business webinars, we like the functionality where you can change the organiser so someone else can host the meeting/ screen share with the organisers permission. Cons: The only con to this software is that sometimes is doesn't start up straight away so customers are left waiting on a meeting without an organiser. This could very well just be our server on those days but seems to happen with only this software on those days. Vendor Response Hi Grant, thank you so much for leaving us a review. It seems that you're using our Join.Me or GoToMeeting screen sharing integration. Were you referring to the Join.Me or GoToMeeting when you said the software didn't start up straight away? We'll arrange for a member of our team to reach out to you to follow up to make sure we understand and can help resolve this issue. Thank you again! Replied December 2017 Read More VR Verified Reviewer Used daily for less than 12 months Review source Reviewed December 2017 Works great, has opened a whole new aspect of quick customer service for us 5 Excellent outreach to customers who are not always willing to run into the store right away. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's fast and responsive, and the programmers have been very willing to customize the experience for our needs instead of sticking us with a cookie-cutter product. Cons: The program is a little heavy, and doesn't run quite as sleekly on older or lower electronics as I'd like. Vendor Response Hi, thanks for leaving us a 5-star rating! We're excited that our live chat has opened a whole new aspect of quick customer service for you. We'll do our best to continue optimizing the user experience for better satisfaction. Thanks again for your comments. Replied January 2018 Read More Keith C. Verified reviewer Insurance 501-1000 employees Used daily for less than 12 months Review source Reviewed December 2017 Easy to use chat software 5 We didn't have to set up or administer our own chat software. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Comm100's chat software is easy to set up with minimum disruption to our website's performance. They continually upgrade their software to give us more features. Vendor Response Hi Keith, thanks for sharing your experience here and we're happy to hear that implementation was seamless for you. We'll do our best to continue adding more robust features and make our live chat easy to use. Thank you again. Replied December 2017 Read More Showing 1 - 10 of 108 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/) ## Comm100 Popular Comparisons [Chatbase vs Comm100](https://www.softwareadvice.com/live-chat/chatbase-profile/vs/comm100/)[ChatGPT vs Comm100](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/vs/comm100/)[Tidio vs Comm100](https://www.softwareadvice.com/live-chat/comm100-profile/vs/tidio-chat/)[Botsonic vs Comm100](https://www.softwareadvice.com/live-chat/botsonic-profile/vs/comm100/)[LiveHelpNow vs Comm100](https://www.softwareadvice.com/live-chat/comm100-profile/vs/livehelpnow-crm/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/comm100-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24121) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16378) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4464) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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