About Comm100 Live Chat

Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in more than 100 languages, or they can interact with your agents via audio or video chat, screen sharing, and co-browsing, safely and securely. Comm100 now offers a free plan with unlimited agents and chats.

From front-line marketing and sales to ongoing service and support, Comm100 Live Chat creates digital experiences that drive revenue and loyalty without increasing costs. Comm100 helps organizations like Rackspace, Stanford University, Canadian Blood Services, and Home Trust Bank to exceed customer expectations thro...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

103 Reviews of Comm100 Live Chat

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(79)

79

4 stars

(23)

23

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 103 results

December 2017

User Profile Picture

Drew from DreamFactory Software

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2017

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Easy interaction with customers.

Pros

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Cons

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Response from Comm100

Replied December 2017

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

September 2020

Chris from ITC

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Everything you could want from a live chat system and more...

The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.

Pros

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.

Cons

In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

Reasons for Choosing Comm100 Live Chat

We found Comm100 to be a better all round product compared to alternatives. From installation to features, to technical support. Comm100 ticked more boxes and we enjoined the interface more than others.

Reasons for Switching to Comm100 Live Chat

LivePerson moved to LiveEngage and their new product had no backward compatibility or support for our implementation. We found LivePerson and LiveEngage clunky and pretty poor aesthetics although this improved with LiveEngage. It was also far to expensive for what it was.

June 2019

Karim from The Advice Centre

Company Size: 11-50 employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2019

Comm100 didn't care about our data

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Pros

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Cons

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Response from Comm100

Replied February 2020

Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

February 2021

Jennifer from j2 Global

Company Size: 1,001-5,000 employees

Industry: Information Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2021

A wonderful chat provider

Pros

The Visitor Menu on the chat window lets you see what pages on your site the customer visited and that's great for helping you react to queries quickly . There is an in-app translator and different times of sound notifications for different types of events .

Cons

There was an update several years ago and we still can't link the chats to our CRM ( that's an issue on our end however ) . My main peeve is that there was a design change and the Reporting bar was moved .That by itself is not an issue however after you go there once you cannot return to the Dashboard and have to re-enter your account all over .

July 2020

Rob from LasikPlus

Company Size: 201-500 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Comm100 has good pricing and functionality

Good customer service, good team, excellent follow through and easy to launch

Pros

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer

Cons

The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though

Reasons for Switching to Comm100 Live Chat

Lack of options in the "out of the box" option and then a very large amount to pay for the upgraded option