--- title: "Comm100 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Comm100. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Comm100 is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/comm100-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [Comm100](https://www.softwareadvice.com/live-chat/comm100-profile/) / Comm100 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/comm100-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/comm100-profile/alternatives/) # Comm100 User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 108 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 80 reviews (74%) - 4 stars: 26 reviews (24%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Our customers are smart; they are doing their homework, but sometimes just need our validation to guide them to the right product or to help them get the best data from their instrument. - From selection to training to implementation and support, Comm100 is one of the top platform providers we use in our business. - Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. ### Most mentioned cons - Our biggest challenge by far isn't with the Comm100 platform, it's with "chat" in general as a mindset change internally. - Even though we implemented chat 6 years ago, we still struggle to implement it properly with our teams. - It does not give the dashboard view which is available on the website ## Comm100 customer reviews Showing reviews 1-25 of 108 (page 1). ### Premium customer support software - Overall rating: 4/5 - Reviewer: Nujan S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Comm100 is one of the premium live chat and customer support software I've ever used with all advanced feature and seamless integration with other third parties softwares and websites. It provides fast and easy to use solution to the companies. Integration process was super easy and the whole interface was optimized. #### Cons WordPress plugin was not updated for multiple years when I used this software. Tho, It worked very fine not updating plugins leads to security vulnerabilities. --- ### I have been using comm100 for the last 5 and a half years now. So far so good. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down. 2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client. #### Cons Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them. #### Vendor response Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review! Replied May 2018 --- ### Comm100 didn't care about our data - Overall rating: 1/5 - Reviewer: Karim A. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing any more - I have to fill the box with this other blurb just to reach the minimum character count #### Cons the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business #### Vendor response Hi Karim, There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website. Replied February 2020 --- ### Using it for a few months - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used other for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is. #### Cons There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards. #### Vendor response Hi there, thank you for leaving us a review. We're happy that you find our live chat fast, functional, and easy to use. For adding more customization options, we have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know there what you'd like to see, we'd be happy to review your comments. Our product team are on this community and we'd love to hear more so we can take your ideas into account to help change our product for the better in future. In terms of your comments around our maintenance announcements, please could you double check whether these emails landed in your junk folder? We always send announcements before any period of scheduled downtime, usually 3 days before maintenance begins. You can also contact our support team (support@comm100.com) and give us your email address for us to check what's been happening with those emails. We'd be very happy to look into that for you. Thanks! Replied January 2018 --- ### Comm100 is mobile friendly! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there. #### Cons It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins. #### Vendor response Hi there, thank you for taking time to write us a review. It's great to hear that you've found our live chat to be mobile friendly and that it keeps a good record of customer inquiries. Regarding auto-log out, you can set this up in our desktop version (Please go to https://www.comm100.com/livechat/download.aspx to download.) As for the alarm reminder, you can set up a similar function through automatically stopping chats if visitors go inactive. Please refer to this article https://www.comm100.com/livechat/knowledgebase/set-up-a-timer-to-automatically-stop-chats-if-visitors-have-been-inactive.html for details. If you would like to have a specific alarm on agent side, you are always welcome to leave your thoughts in our Feedback Forum (https://comm100.uservoice.com/). We always appreciate any ideas to help us make our product better for you, and our team consider every suggestion left. Thank you again for your review! Replied March 2018 --- ### Awesome - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to work more efficiently thanks to this system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else. #### Cons Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good. #### Vendor response Hi there, thank you for taking time to write us a review. We're glad that you like our live chat and that it has helped you to work more efficiently. Regarding having more variety in appearance customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the customizations you'd like to see, our team will be pleased to review your suggestions. Our product team monitors this community regularly and your participation there will certainly be appreciated, as we are always looking for ways to improve our product for our customers. Thank you again! Replied January 2018 --- ### I use the program daily and find it very intuitive. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The simplistic design allows for clear and easy access. I am able to navigate quickly as well as manage multiple guests at once. #### Cons My least favorite part is that I am unable to deselect a visitor after had looking at their details and information. #### Vendor response Thank you for sharing your experience with us. If you don't want to have any visitor selected, you can select an out-of-site visitor. So once the out-of-site visitor disappears from your agent console, no visitor will be selected. We'll also send this feedback to our product team. Hope this helps. If you need further help, please don't hesitate to contact our support team at support@comm100.com, or chat with us online. Thanks again. Replied December 2017 --- ### Excellent service - Overall rating: 5/5 - Reviewer: Grant S. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to present to customers from the comfort of our own office rather than travelling to see them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use this for our business webinars, we like the functionality where you can change the organiser so someone else can host the meeting/ screen share with the organisers permission. #### Cons The only con to this software is that sometimes is doesn't start up straight away so customers are left waiting on a meeting without an organiser. This could very well just be our server on those days but seems to happen with only this software on those days. #### Vendor response Hi Grant, thank you so much for leaving us a review. It seems that you're using our Join.Me or GoToMeeting screen sharing integration. Were you referring to the Join.Me or GoToMeeting when you said the software didn't start up straight away? We'll arrange for a member of our team to reach out to you to follow up to make sure we understand and can help resolve this issue. Thank you again! Replied December 2017 --- ### Works great, has opened a whole new aspect of quick customer service for us - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent outreach to customers who are not always willing to run into the store right away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's fast and responsive, and the programmers have been very willing to customize the experience for our needs instead of sticking us with a cookie-cutter product. #### Cons The program is a little heavy, and doesn't run quite as sleekly on older or lower electronics as I'd like. #### Vendor response Hi, thanks for leaving us a 5-star rating! We're excited that our live chat has opened a whole new aspect of quick customer service for you. We'll do our best to continue optimizing the user experience for better satisfaction. Thanks again for your comments. Replied January 2018 --- ### Easy to use chat software - Overall rating: 5/5 - Reviewer: Keith C. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We didn't have to set up or administer our own chat software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Comm100's chat software is easy to set up with minimum disruption to our website's performance. They continually upgrade their software to give us more features. #### Vendor response Hi Keith, thanks for sharing your experience here and we're happy to hear that implementation was seamless for you. We'll do our best to continue adding more robust features and make our live chat easy to use. Thank you again. Replied December 2017 --- ### I find that Comm100 tends to have sporadically. - Overall rating: 4/5 - Reviewer: Sharlea S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps me assist multiple customers at a time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from. #### Cons The glitches. Sometimes the window freezes, sometimes my responses are delayed to our customers, also sometimes they don't see my responses at all. #### Vendor response Hi Sharlea, thanks for your comments. We're glad that you love the features of our chat system, but we're sorry to hear that you have been experiencing some glitches. We've reviewed your account, and noticed that you are using an outdated version of our Agent Console app, which can cause the issues you're experiencing. We have since switched to a more reliable HTML5 based technology, and if you can upgrade to the latest version, that will stop the issues you describe from reoccurring. You can upgrade to our new Agent Console by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. We'll arrange for a member of our team to reach out to you to follow up and make sure that you've seen an improvement once you've done this. Thanks again for your helpful feedback. Replied December 2017 --- ### Comm100 - Overall rating: 5/5 - Reviewer: Borislav B. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience so far, pleasure to work with and to communicate with the support if needed! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to! #### Cons Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot) #### Vendor response Hey Borislav, It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav! Replied October 2018 --- ### Best Online chat tool in the market - Overall rating: 5/5 - Reviewer: Smita k. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Seamless service, cost savings #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The usability feature is excellent, I started with 1 person in my company and did POC for this software and management was pretty impressed with the features and ease of use. There are definitely excellent tools in the market for chat support but for us Comm100 worked the best. We have expanded it to our intranet, agents and customers for communication. #### Cons I would be happy to see if comm100 can come up with reporting feature that has automatic scheduling to be sent via email to required set of people. #### Vendor response Hi Smita, thanks for leaving us a 5-star rating! We're glad that you enjoy using our live chat product. As for emailing scheduled reports, we already have this feature on our roadmap and will incorporate it into our product in a future release. Please stay tuned. Thanks again for your review and suggestions! Replied January 2018 --- ### We use this on an every day basis for customers. This tool is very convenient and easy to use! - Overall rating: 5/5 - Reviewer: jamison o. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of use, and also great record keeping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pros: Great visual for use, Always know when there is someone who is trying to chat with you by the pop up and the icon that glows. The information of how many people are using the web page that your chat is associated with. Also the reporting tool is great and also being able to check your other livechat users who are logged in and out and are in a chat. Also provides the feature for the user to chose to email or livechat in real time. #### Vendor response Hi Jamison, thank you for leaving us a 5-star rating. We appreciate you sharing your thoughts on our system, and it's great to hear how convenient our live chat has been for you to help your customers. Thank you again for your great input on this! Replied March 2018 --- ### Customer Service is abominable and needs improvement, massively. - Overall rating: 4/5 - Reviewer: Lucy F. - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros When it works, fast and efficient. It also looks nice from user perspective. The canned responses are easy to navigate to. #### Cons It glitches, which makes us look less assertive towards our customers. Chat wrap ups could be more effective and people being allowed to leave low ratings when they leave chat due to inactivity is unfair for our internal satisfaction evaluations. #### Vendor response Hi Lucy, thanks for sharing your experiences. We're so sorry to hear that you haven't been happy with our service. We reviewed your account, and noticed that you're using an outdated version of our Agent Console app, which can cause the issues you're experiencing. We've since switched to a more reliable HTML5 based technology, and if you can upgrade to the latest version, that will stop the issues you describe from reoccurring. You can upgrade to our new Agent Console by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. We'll arrange for a member of our team to reach out to you to follow up and make sure that you've seen an improvement once you've done this, and also discuss the chat wrap up changes you'd like to see. We hope in future the service you receive meets or preferably exceeds your expectations. I would urge you to contact us at reviews@comm100.com if that is ever not the case. Thanks again for your helpful feedback. Replied December 2017 --- ### Comm100 is a must have for your business - Overall rating: 5/5 - Reviewer: Pete S. - Verified reviewer: Yes - Industry: Tobacco - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution. We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features. #### Cons Of course there are hiccups when implementing any new software but I can't thank Comm100's Success Team enough for being so readily available to answer any questions or help us through processes. They really do go above and beyond the level of service expected. --- ### Does an excellent job allowing our company to provide online support. - Overall rating: 5/5 - Reviewer: Amanda C. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a sales rep and I have received many leads from potential customers selecting to ask questions via the live chat option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Allows our customers to come out to a live chat for quick questions or remote sessions. It also allows us to speak with potential customers interested in our software. #### Vendor response Hi Amanda, thank you for taking the time to leave us a review! Yes, getting questions addressed on the spot can definitely turn more casual website visitors into happy customers, and we're so pleased that you have received many leads from live chat. We really appreciate your custom and thoughts about our product, so if you ever have any feature requests or want to make a suggestion in the future, we now have a public feedback community that you can use for this (https://comm100.uservoice.com/). Our product team monitors this community regularly. Any comments you have will be very gratefully received, as they help us to stay connected to what our customers want and to keep improving our product. Thanks again for your review, Amanda! Replied January 2018 --- ### Best decision ever - Overall rating: 5/5 - Reviewer: Adam P. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We sell a product that usually takes "teaching" to complete the sale. Comm has been instrumental in that process. Honestly, I am not sure our company would have survived without the ability to quickly and professionally communicate with our customers A sincere thank you to all those who make comm work.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. The look and feel of the software. The historical info that it maintains. #### Cons Wish it had enhanced analytics, would like to have it tie into different sales funnels. --- ### Works good, user friendly. Different settings allow us to adjust the program accordingly to ourneed - Overall rating: 5/5 - Reviewer: Georgi G. - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chat we are using is very responsive. I adapted quickly and it works well for our business. Customers seem to love it as well #### Cons New version was way too bright, which is bad for the eyes. We got the new version months ago but i am still using the old one as tit it much better #### Vendor response Hi Georgi, thank you for your review. We're glad that you find our live chat user friendly and that your customers love using it. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review! Replied February 2018 --- ### I am satisfied with my Comm100 experience. - Overall rating: 5/5 - Reviewer: James B. - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple presentation is easy to work with. The customer service has been exceptional as well. #### Cons I would like to see all the Comm100 website features integrated into the Comm100 app, if possible. I'd like the layout of the Comm100 app to mirror the website layout. The app feels somewhat limited. #### Vendor response Hi James, thank you for your review! We're happy that you like our live chat product and customer service. Regarding the Comm100 website and app, are you talking about the web app and mobile apps of our live chat? We have a different mobile-optimized layout to make sure our system is easy to navigate and use on mobile devices and are sorry to hear that this currently removes some features and functionality that you would like to use from our web and desktop app. The good news is that improving our mobile apps is always on our minds and we'll definitely incorporate more features into our mobile apps in the future. For specific mobile feature requests you can participate in our public feedback community here: https://comm100.uservoice.com/. Thanks again! Replied February 2018 --- ### General Manager of Sales - Overall rating: 5/5 - Reviewer: sean m. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Engaged customers buy ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Canned responses and on the fly customer information. #### Cons Operator analytics.... I want to build a KPI for operators : I want to know how many visitors to the website there were and the number of attempted engagements there were for the operators with each visitor. Are the operators blowing off visitors is the ultimate question . --- ### Customer communication made easy . - Overall rating: 5/5 - Reviewer: Georgi Z. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used other for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros With Comm100 you can follow each step of the process customers go through ,enabling you to have the best possible communication with them . Every metric you can think of can be observed through them .Those I find most useful are the previous chat history and the option to see on which page of your site the person is currently at . #### Cons Would love for more formatting options ,especially the ability to bold text in the conversations themselves. #### Vendor response Hi Georgi, our goal as a company is to improve communication between businesses and their customers, so hearing that we are doing just that for you warms our hearts! While I would love to tell you that we will be adding a bolding feature to our chat, there are certain limitations to how chat editors are built, that being said, I will pass your note on to our product team for their consideration. Please leave any more product recommendations over on our customer feedback forum (https://comm100.uservoice.com). Replied October 2018 --- ### Comm100 Live Chat - Overall rating: 4/5 - Reviewer: Tania M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Realiable chat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros For the end user it was the same place for chat or email. #### Cons Better comm100 communication to your customers? It did not alert us that we had unread emails.... maybe a notification or summary? Had to figure out what went wrong and found out you guys changed your IP. --- ### pretty good, using comm100 since approximately 4-5 years - Overall rating: 5/5 - Reviewer: Maxime C. - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pretty usefull to communicate with on site customer , as I sell car thru my website, its a tool I definetaly need! #### Cons Well , the only thing would be some bug with the ios version. Something the app just close by itself. thats minor. #### Vendor response Hi Maxime, thank you for taking the time to leave us a 5-star review! We truly appreciate our long-term business partnerships such as this one. We apologize for the issue on the iOS version. A member of our support team will reach out to follow up the issue. Thank you again! Replied December 2017 --- ### A good chat provider - Overall rating: 5/5 - Reviewer: Desislava G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros You can easily customize message templates and can separate them in public and private folders . The chat UI is intuitive and helps you keep track of a lot of metrics that enable you to respond to customer queries efficiently . #### Cons The white theme can be hard on the eyes .Daylight savings doesn't sync up properly within the chat clock with the process in our region ,causing a slight mismatch . ## More reviews [Next reviews](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/?page=2) --- Comm100 Reviews, Pros and Cons - 2026 Software Advice