In particular the new modern UI has been great.

Slight delay in sending a message in chat - not sure if it went and then seconds later the response will pop up.

There are definitely excellent tools in the market for chat support but for us Comm100 worked the best. We have expanded it to our intranet, agents and customers for communication.

There is a lack of themes and customization. It doesnt 't include templates for some rare cases which makes it less flexible in problem-solving.

Pros: easy to use like the canned messages. Also like that it is mobile friendly.

People love the personal aspect that they are talking to someone real not a computer. It's also very nice to be able to have multiple operators.

When there are problems it can be a bit of a blackbox. No real troubleshooting tools.

I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.

Ease of  setup and customization was great in getting everything going.

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.

We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

Inserting template messages is easy and useful. Comm100 tracks the visitor behavior and this enables us to act quicker on queries.

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.

Good customer service, good team, excellent follow through and easy to launch.

Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report.

It did not alert us that we had unread emails.

The times we have needed help, the Comm100 support has been great.

We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features.

Great Company-Great Service- Very cost effective.

The chat UI is intuitive and helps you keep track of a lot of metrics that enable you to respond to customer queries efficiently.

The product is super easy to setup and use. It provides a seamless interface to our clients allowing them to get help with little or no effort.

Great experience so far, pleasure to work with and to communicate with the support if needed.

New version was way too bright, which is bad for the eyes.

So thanks again to provide great The most which like fast chat response over the chat software with our end users and we can see what they type before getting at our end.

I like the freedom Comm100 gives you. You can add whatever canned message you would like to use and freely express yourself with customers.

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

The ease of use is great. I love the canned messages feature.

I like the live chat application it is easy to use and it is very convenient. I like that you can attach things and transfer the chat, I also like that you can save responses and reuse them.

I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from.

We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end.

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Everything you could want from a live chat system and more.

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.

The easy navigation is my favorite part compared to some of the competitors I used before. Hands on help to learn how it works is a great feature too.

It's a great tool for marketing and sales. It's nice to have one platform to manage both of these important aspects of our business.

I cancelled because my bill got higher monthly , and we used it less. They turned my service back on and charged my company for 3 months of service upfront as a cancellation fee.

I love all the integrations and capabilities. Originally I got Hubspot to help with a chat bubble on my website.

Hubspot makes marketing fun. It is easy to use, fun to use, and their customer support service is fantastic.

It is easy to use, helps you to boost your sales. Ofer countless free and useful tools.

The team are friendly and do their best to help you as quickly as possible whilst talking you through the issue so that it does not happen again.

It's an intimidating and scary as I don't want to mess anything up. The only other hiccup is merging contacts automatically is challenging.

Besides being a wonderful CRM Hubspot provides great sources of education for you and your employees.

Contact management is very good offering different clusters. Marketing module is great allowing to build infographics and newsletters using cool templates.

I love that it's customizable for all of the fields I wanted to add. I love that I can track my emails and other communications.

Overall, it's the best CRM you will get for free and it may be the best CRM at a lower price point.

Loving my experience, this is my first time using HubSpot and certainly won't be my last. Easy to use + Efficient + Affordable = Winning CRM.

Overall, it is an interesting tool that can be helpful in providing another level of insight into the effectiveness of our marketing EDMs.

It is refreshingly different to other CRMs. For starters, they have a free version which is great.

Missing a lot of simple features in other software. Active lists are somewhat useless in workflows since they're stuck in that workflow even if they're no longer active in the list.

We can send the mail automatically and we can save the mail content too. The cost of the hubspot is medium and features are really good.

We switched to this CRM to fix a few problems and now find ourselves facing different but equally as difficult problems.

Very impressed with the ease of use, transparency and simple set-up / integration.

I like its part of my job to lead the community of five thousands. Lots of functions and educational materials to how to use are strong suits of this software.

Easy to use, great UI, and always giving you helpful hints and tricks to be successful.

Some of it is unhelpful but unable to be removed as set fields which is often a pain.

The customer support is amazing, always being so responsive and helpful. I have to say it’s one of the best support teams I have ever contacted.

Occasionally, their redesigns are a bit confusing and needing to relearn where sections are can be annoying.

The ease of use is fantastic, making for a simple, hit-the-ground-running kind of user experience.

Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Love the complete and seamless integration with HubSpot Marketing. It's also super easy to use.

The HubSpot CRM is super user friendly and easy to use. So far it has integrated with our website perfectly and provided just what we need.

I had even disconnected it and it is still happening. This is losing my company money as we get paid by attribution.

However, there aren't any cons with the software that I have found yet mainly because there are things I haven't learned how to do yet so I cannot say they are bad or inefficient.

US Dollar

Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in more than 100 languages, or they can interact with your agents via audio or video chat, and screen sharing, safely and securely. 

From front-line marketing and sales to ongoing service and support, Comm100 Live Chat creates digital experiences that drive revenue and loyalty without increasing costs. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Learn more at www.comm100.com. 

FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: https://www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Video Chat

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Task Scheduling

SSL Security

Electronic Signature

Single Sign On

Rules-Based Workflow

Communication Management

Customer Database

Offline Form

Collaboration Tools

Assignment Management

Data Import/Export

File Transfer

Call Routing

Self Service Portal

Screen Sharing

Mobile Access

Proactive Chat

Real-Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Employee Activity Monitoring

Video Conferencing

Drag & Drop

Autoresponders

Remote Support

Customer History

Tagging

Task Progress Tracking

Third-Party Integrations

Canned Responses

Task Management

Live Chat

@mentions

Search/Filter

Multi-Language

Chatbot

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Live chat, messaging, ticketing, email, SMS, social & knowledge base - all in one.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Comm100 Live Chat

In Person

Live Online

Webinars

Documentation

Videos

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, marketing, sales, construction, retail, real estate and more. It offers features including outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more.

HubSpot CRM offers a visual dashboard with a real-time view of the entire sales funnel. Using the CRM system, businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored in a timeline organized by lead. The HubSpot CRM marketing tool offers lead generation and email marketing automation features to help businesses create and manage email templates and track how well those emails are performing.

The HubSpot CRM sales tools help sales reps to manage contacts, track deals, manage their sales pipeline and more. The platform integrates with other HubSpot tools such as HubSpot Marketing Hub and HubSpot Sales Hub, as well as third party platforms including Zoho CRM, Salesforce, SugarCRM and more.

HubSpot CRM's free plan is free forever and includes access to all HubSpot sales, marketing, customer service and contact management tools for unlimited users.


Third-Party Integration

Cataloging/Categorization

Forecasting

Internal Chat Integration

Lead Capture

Document Storage

Sales Pipeline Management

Referral Tracking

Contract/License Management

Calendar/Reminder System

Relationship Tracking

Project Management

Lead Distribution

Pipeline Management

Calendar Management

Client Tracking

Template Management

Scheduling

Email Tracking

Email Templates

Contact Management

Lead Management

Email Marketing

Routing

Marketing Automation

Landing Pages/Web Forms

Lead Segmentation

Source Tracking

Predictive Analytics

Segmentation

Lead Nurturing

Contact Database

Lead Qualification

Appointment Management

HubSpot CRM is available for free of cost. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit.

Starter: $50/month or $600/year
Professional: $1780/month or $19200/year
Enterprise: $4000/month or $48000/year

Comm100 Live Chat vs HubSpot CRM

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Pricing

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