# Confer With Software Reviews, Demo & Pricing - 2026 > Review of Confer With Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/confer-with-profile --- [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / Confer With Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Confer With 2026: Benefits, Features & Pricing Wondering if Confer With is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Confer With 4.6 [(5)](https://www.softwareadvice.com/live-chat/confer-with-profile/#reviews) Pricing Pricing available upon request ### About Confer With Confer With is a video shopping platform that replicates the in-store shopping experience on the retailer’s websites. It connects online shoppers with retail experts in a live shopping video call and immerses the customer in a real-time shopping experience that allows them to purchase products within the call. Confer With integrates into the retailer’s website to remove any barriers to purchase. All product images, videos, and descriptions are accessible and shoppable within the video call. This allows a retail expert to help customers select the right products just for them. This allows both the retail sales associate and the customer to view products at the same. Confer With’s recommendation engine allows brands to show the next best products, created specifically for each retailer. Should the customer want a selection of products that offer the same function as their initial inquiry, the sales expert can recommend alternatives to upsell or downsell. This improves conversion and customer satisfaction. The expert can add additional products to the basket that are suited to the customer’s initial inquiry, curated by the retailer’s own recommendation engine. This improves Average... order Value and customer satisfaction. Sales associates and customers can add and/or remove products to the virtual shared basket which is synchronized directly with the retailer’s online basket. This improves Conversion. Wondering if Confer With is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. ## Confer With User Interface ## Popular Confer With Alternatives Main Product Confer With 4.6 [(5)](https://www.softwareadvice.com/live-chat/confer-with-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 5.0Customer support - 4.80Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price ## Confer With Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Confer With Features - Popular features found in Customer Engagement Communication Management Customer History Feedback Management Live Chat Multi-Channel Communication Reporting/Analytics - More features of Confer With Activity Dashboard Activity Tracking API Appointment Management Appointment Scheduling Chat/Messaging Collaboration Tools CRM Customer Journey Mapping Customer Segmentation Customizable Branding Dashboard eCommerce Management Monitoring Multi-Currency Multi-Language One-to-One Messaging Order Management Payment Options Product Catalog Product Recommendations Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Screen Sharing Search/Filter Support Ticket Management Surveys & Feedback Tagging Third-Party Integrations Video Chat Widgets Workflow Management ## Confer With Integrations Shopify Integration rated undefined from -1 review Vonage Business Communications Integration rated undefined from -1 review Appointedd Integration rated undefined from -1 review Calendly Integration rated undefined from -1 review ## Confer With User Reviews Overall Rating 4.6 Ratings Breakdown 5 60% 4 40% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 5.0 Customer support 5.0 Functionality 4.8 Have you used Confer With and would like to share your experience with others? BM Barry M. Verified reviewer Retail 201-500 employees Used daily for less than 12 months Reviewed May 2023 One of the closest things to an instore experience without going instore 4 We started using Confer With to provide an online instore experience as a result of increased web shopping during the Covid pandemic when people were much more cautious about visiting stores. I have only been using the product since October 2022 but have found the product to provide a smooth platform to offer the closest possible experience to a customer coming into store, being able to demonstrate the product, to offer the full range of services that we were able to offer as a retailer. When there have been technical issues, I have always found the technical support team quick to respond and resolve these issues. They are also good at keeping in touch with their clients, we have a weekly video call with our account manager to provide feedback on performance, discuss updates to the platform etc. If there have been any ideas that we may have to improve the product, these have always willingly been taken to Confer With to see if they might be feasible. So all in all I have found using Confer With to be a pleasant experience from both a retailer and a customer perspective. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Confer With is a good all-round product that makes assisting potential online customers to receive the same product knowledge and customer journey that they would receive in a visit to a physical store. The great thing is that because the platform is web based, it can be used on all computer devices, and also has an Androids and iOS compatible app so you can use it anywhere you have an internet connection. Working for a specialist retailer, I liked the fact that the platform is fully customised to that retailer's image, meaning that the customer gets the full 'corporate image' rather than a generic image. The options to be able to offer additions and alternative products easily from the search functions and build added value into the customer's basket is great, and then they can just transfer this to their own basket on the retailer website and checkout. Pure simplicity. Cons: Although the product is well built and easy to use, there are some functions that can make life a bit difficult. Several times I have had customers come through on calls where there has been no sound or video, but this is most likely a customer not allowing access... they can hear and see you but not the other way around. The search facility in the platform does leave a little bit to be desired. If you know exactly what you are looking for then it is a great tool, but if you only know what features you are looking for and want a selection of products with those then you need to look elsewhere to be able to narrow it down. Again with the alternatives tab, I found it a bit limiting with the alternatives provided. Read More AH Archie H. Verified reviewer Furniture 51-200 employees Used daily for less than 2 years Reviewed May 2022 Confer With User Review 5 My overall experience with Confer With has been super positive, I have managed to secure a huge amount of sales using it and my conversion rate is always high in relation to the video calls I have. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I enjoy Confer With's sharing feature the most, it really helps when describing product information to a customer as I can visually present these selling points to the customer as I am speaking about them. I also like the add to basket feature as I can help place the discussed items in the customers website basket meaning they never forget what we were talking about making them more likely to purchase. Cons: The only thing I think that I like the least would probably be the product information sharing feature, this is only because I tend to not really use this as I typically would have already described everything that is written there to the customer myself. Read More PH Peter H. Verified reviewer Retail 501-1000 employees Used daily for less than 2 years Reviewed May 2022 ConferWith review 4 ConferWith enables Hughes to provide the same level of customer service and experience to our online customers as we do in our stores. ConferWith have offered excellent customer service; listening to our feedback and developing their product with their customers in mind. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: In call features allowing advisers to demostrate additional and supporting products. Ability for in-store advisers to be mobile to show products from the shop floor over live video call. Cons: Reporting dashboard could be improved with more granular information for better analysis. Call recording would be useful. Reasons for switching to Confer With ConferWith offered a product at a cheaper cost with an improved featureset. The flexibility with adviser seats allows us to easily scale up for peak times and scale down when quieter in a cost effective manor. Read More CR Carly R. Verified reviewer Retail 51-200 employees Used daily for less than 12 months Reviewed April 2022 Makes my job enjoyable 5 Excellent 👌 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is easy to use, customers can ask questions and see our range from the comfort of there own homes. Cons: None to date, if there is something that needs looking into they are always on the hall straight away. Vendor Response Hi Carly, Thank you so much for your feedback. It's been an absolute pleasure to work alongside you and it's a joy to hear it has made your job enjoyable! All the best, Megan Replied May 2022 Read More AF Amy F. Verified reviewer Retail 11-50 employees Used monthly for less than 2 years Review source Reviewed June 2022 Confer With review 5 Confer With team are always helpful. Offer clear communication, checking in and support throughout using the platform. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I find the video really helpful, showing our products in real time and being able to access all of our retail offering in one call. Offering a customer an in store experience virtually, allowing us to give an ultimate customer experience. Cons: Any issues that have arisen have been fixed quickly to offer the best experience for the user and the customer. Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended Customer Engagement Software [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **43** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **26** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **20** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times Stuck Between Options? Our experts can help you compare Confer With with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice