Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"I really liked the simplicity with which you can create funnel of email marketing and start earning money soon"
"The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers."
"Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time."
Cons
"The live chat widget works fast and stable but the backend dashboard is rather slow performance. I hope it's faster. Need a CDN and new GEO server for my Asia region."
"Nothing particularly. Probably the e-mail builder could be improved but I know they're working on."
"The UI to disable things and the settings menu could be improved "
Customerly Reviews
Filter by:
July 2019

Nenad from PostableME
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Customerly – A Live chat built for startups.
5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide.
Pros
This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel. It's ease of use is industry leading and for such a young company a start like this is good news.
Cons
There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.
July 2020
Harsh from Pulkit Creationz
Company Size: 2-10 employees
Industry: Photography
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Awesome Product
Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.
Pros
- Smart assign - Really cool icons - Very nice interface.
Cons
- Dashboard could be a less confusing and clutter free.
Reasons for Choosing Customerly
Better plans and pricing. Has a free version to check out the service and to make an informed decision.
November 2020
Federico from iMotion
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
November 2020
Got sick to plans and prices changes
We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.
Pros
Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.
Cons
We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs
Reasons for Switching to Customerly
Cost

Response from Customerly
Replied December 2020
Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day.
July 2020

Jarrod from Sports Tracker
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
July 2020
Exceptional inclusion in our SaaS
Pros
I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones
Cons
The automations UI could be improved to make these easier to produce
September 2020
Nico from Kalamata Top Rooms
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Easy to use, full functionality, best price/performance ratio
First I was so impressed, how easily I installed it and got it working. Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs. Then I was impressed how easy it was to use and extend. Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer. And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working.
Pros
It is so easy to install, that one can do it himself, meaning you don't really need a professional to make it work. And also while it works on my website, I get and can react on notifications while I'm mobile.
Cons
Nothing to mention here. It is really one of these very few times, where I'm completely covered and satisfied, more than I could hope for.
Reasons for Choosing Customerly
Customerly was from the first moment I touched it so satisfying that I never thought I needed to check for alternatives. A really rare case where I could save me the time for evaluations.
July 2020
David from asort.com
Company Size: 51-200 employees
Industry: Information Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
surveys Expert & best authenticity
I have created sales pitches and got a very good response from vendors. also, there was my social page and was easily able to manage and chat with others.
Pros
customerlry is a great platform for those who are looking to eas their life for handling their social media pages and with its improving live chat opting makes it easy to use or we can say user friendly. adding as a powerful UX makes it more useful than any other solution.
Cons
at the initial, I was stuck through the setup process but with its great backend team, you have no worries. overall experience was satisfying.
August 2020
Unesh from Oxford Digital
Company Size: 2-10 employees
Industry: Internet
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2020
Email Automation + Live chat + Helpdesk with knowledgebase + NPS - what else needed ?
overall ecperience is fair !
Pros
i like most about this tool is auto assigning chat with keywords, it solves many tedious tasks.
Cons
i was liking least was old UI in chatbox, but this week i saw New and i am in love ! i see team is consgtantly improving the tool and developing new features.
July 2020
Chiara from Soplaya srl
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2020
Fine
overall acceptable
Pros
the graphics are very pretty and the software and the use of software is quite easy
Cons
- If the person who writes is offline doesn't receive our reply! - Knowledge of personal information isn't easy to know.
July 2020

Luca from Top Deals Italia
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Customerly is just amazing
Pros
I've always been looking for something that merged ease of use with functionality - customerly was the solution! I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares
Cons
I feel like the mobile app could be somewhat improved, sometimes I don't get notifications

Response from Customerly
Replied July 2020
Thank you so much Luca. I've appreciated your feedback and we are going to improve the mobile app as well :)
July 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
All in one email marketing tools
If you want to start email marketing campaign, you can try customerly. Customerly has basic email marketing tools to use for everyday campaign (you can use email automation). Its also has live chat to help you talk to visitor.
Pros
1. Basic email marketing tools to use for everyday campaign 2. Email automation. 3. Live chat help you talk to visitor.
Cons
You can't delete bulk contact in customerly.
Reasons for Switching to Customerly
more easy to use.
August 2019
Cuong from CuongThach
Company Size: 1 employee
Industry: Internet
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
August 2019
The powerful support live chat for any website
I integrate Customerly with my Facebook Fanpage and it worked together well. I never miss any message from my prospectors so far. Great!
Pros
The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance. And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool. In addition, the team empowered Customerly with workflow automation which I can send the email drips easily with tag trigger. I can pre-made the workflow and trigger it manually by tag for my clients or my new leads. To boost the support process faster and better, I can write many support article thank the Customerly Knowledge Base module that I white label it with my Logo and CNAME. (even free user can have it). Its multi-language support, webhook and API support, the smart assignment is my favorite function as well.
Cons
The live chat widget works fast and stable but the backend dashboard is rather slow performance. I hope it's faster. Need a CDN and new GEO server for my Asia region.
September 2018

Marco from WeShoot.it
Company Size: 2-10 employees
Industry: Photography
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Customerly Saved Me
I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I have also used it to create a sales funnel
Pros
I really liked the simplicity with which you can create funnel of email marketing and start earning money soon
Cons
Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.
February 2019
Roderich from Sicion Sdn Bhd
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
4.0
Customer support
1.0
Functionality
4.0
February 2019
Promising but horrible non-existant customer service
What started out good turned into a nightmare once the customerly started to import email messages from admin user as chat messages and deleting them from SMTP server. Thus emails never appeared in Google Inbox. Strangely this was never specifically setup nor could we find any settings that would do this. We have been trying to contact support for a couple of days now but no one answers. All this while our email inbox is being emptied and we can not stop it. Absolute nightmare product.
Pros
Price and Feature Set are well balanced.
Cons
Non-responsive support. Missing help documentation Convoluted Setup with minimal explanation

Response from Customerly
Replied February 2019
Hi Roderich, I'm sorry you had this experience with Customerly. I'm sure that Gianni has replied to you yesterday explaining how MX works. If you setup your MX pointed to Customerly we handle all the incoming emails as conversation. This is a feature of ours is not a nightmare. When you set up the MX record we flag it as Optional. Is not required. This was explained from Gianni and you said that was clear to you and was fixed. If you need any help our customer service now reply in less than 24h thanks to three people that are constantly working on this. Thanks for your review
September 2018
Giuseppe from GISDATA SRL
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Customerly: the best app!
Solved communication via chat with the customer for technical assistance.
Pros
Ease of use and integration with third-party platforms. Use of notifications also on the app side to be notified immediately.
Cons
It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him.

Response from Customerly
Replied September 2018
Thanks for your business Giuseppe. We love all of our customers. We have a screenshot functionality for your Live chat users :) It was one of our first feature.
September 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Customerly is amazing!
With Customerly I managed to keep email campaigns, automations, surveys and customer support all together.
Pros
The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers.
Cons
Nothing particularly. Probably the e-mail builder could be improved but I know they're working on.
September 2018
Christian from InnoBrain S.r.l.
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2018
A must to have tool
We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever. It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there
Pros
It is very simple to use and is complete with all the features necessary for the customer experience
Cons
For the moment nothing, I find it very intuitive and works properly.
September 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
What you need for your customers
It helps me every day in my job dealing with both customer care and marketing
Pros
My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.
Cons
The tool for the automatic mail template

Response from Customerly
Replied September 2018
Thanks for your feedback. We are improving the automation and email builder section. Thanks again
September 2018
Francisco from Mirabelle Communications Ltd
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Reasonable Price for killer features
Mobile app and desktop notifications help me to increase the response time to provide support to my customers, I have sent campaigns and the open rate is incredible. Very happy with the possibility to provide support via video chat and screensharing.
Pros
Easy to create templates for Email Campaigns, the builder works smoothly. Deliverability of emails campaigns. In-app notifications via widget are very useful Price vs features quite fair for any small business. support via video chat and screen sharing.
Cons
No Knowledgebase at the moment but is in their roadmap.
September 2018
Antonio from Ludwig
Company Size: 2-10 employees
Industry: Writing and Editing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Talk to your customer
Pros
Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time.
Cons
The chat icon with their logo on our webpage is too definitely too big
September 2018
Giulia from Madbit Entertainment S.r.l
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
my review
Pros
I find useful the function that let you be able to search for a customer's ticket history. Sometimes customs don't give you references to old conversations, and being able to search quickly helps a lot in terms of timing
Cons
sometimes it happens that the program crashes
July 2020
Joshua from EduBlocks
Company Size: 1 employee
Industry: E-Learning
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2020
EduBlocks Review
Pros
You can see what the user is typing It’s easy to see the conversations that are open The gifs when there are no more conversations Video calling and attachments
Cons
The UI to disable things and the settings menu could be improved
Reasons for Switching to Customerly
GitHub Student Pack
September 2018
Suria from Madbit Entertainment srl
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
my first year with customerly
Pros
i like because it's perfect tool to getting closer to your customers, easy to use. it's useful to be able to search for a customer's ticket history
Cons
Nothing particularly. i like it. it's perfect for my job
September 2018
Ilaria from Madbit Entertainment
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Experience with Customerly
Pros
I liked the quick operation of the indifference if it is a client or business consultant and the possibility to search for old conversations
Cons
Sometimes the software crash and provides incorrect customer data
September 2018
Anonymous
Company Size: 1 employee
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Best tool ever
Pros
I like live chat and polls. This tool is simple and intuitive.
Cons
there is nothing that I do not like about this tool
September 2018
Sara from Self employed
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
The best customer management software
Pros
I like Customerly because it helped me to develop my business on my ecommerce site making my visitors interact more with my customer service.
Cons
What I like least is that it is not yet integrated with Facebook Messanger.
July 2020
Sujith from Anashri Finvest ltd
Company Size: 2-10 employees
Industry: Banking
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
July 2020
Good support system
Pros
It is a good support system. I want somebody to develop answer templates for customer for quick replies
Cons
No answering templates in the app as this enables quick reply
July 2020
Paul from Online media
Company Size: 2-10 employees
Industry: Online Media
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Great chat system + CMS!
Friendly and supportive team!
Pros
- Works great with Wordpress websites - Easy to set up and use - Great value compared to other messaging platforms - Helpful for generating instant leads from our site - Ability to reply instantly from mobile app is brilliant!
Cons
Customerly is an up and coming challenger to more established conversational lead generators such as Intercom, so at times it feels a little less polished in places. But it's fantastic value for what it offers, in our experience it gets the fundamentals right and worksc consistently, and there are constant improvements and new features that often give it an edge over the competition.
January 2019

Michele from Michele Pierangeli
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Powerful way to manage all the web communication!
Pros
Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication.
Cons
Not found yet.. I had a little trouble managing the domain and email reception at first but It has been really manageable and the customer service is awesome.
September 2018
Mauro from Soplaya
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
September 2018
Good software
Pros
It has improved interactions with customers.
Cons
If the customer logs out he restart a new conversation
July 2020
Bernard from Bet-A-Sequence Ltd
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
July 2020
Customerly is right sized for my business to grow with.
Happy
Pros
There are some very useful elements within the customerly suite and as long as they remain supported it will be a very good product for the SME market.
Cons
Need to improve on their support response times

Response from Customerly
Replied July 2020
Hi Bernie, thank you so much for your review. You are right, we need to improve our response times. We are expanding our team in 2/3 weeks time we will have another dedicated person on the customer support team to reply quickly to inquiries :)
September 2018
Gennaro from Information Technology and Services
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
Great product
That is a great product that allows you to solve a big problem and that allows, with ease, to assist visitors to the site that need help
Pros
It's so easy to use it. Great features.
Cons
Sometimes, I don't know if people in chat (when past some minutes) receive my messages by mails too
December 2018
Melvin from Dynamic Presence
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2018
Recommended for Marketing Automation
Positive
Pros
Customerly has 3 different apps which work together but im only using Live Chat and email marketing automation. Customer support app works nicely and stable but what's different from most of their competitors is the screen sharing and video live chat.
Cons
Their branded hyperlink will always stay on the live chat widget. Not a big issue but nonetheless bothers us a little -_-
October 2020

Jorge Edel from veeme media
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
Functionality
4.0
October 2020
Modern and useful chat widget
Pros
One of the most complete customrr support systems. It has a great modern looking chat widget plus knowledge base to avoid unnecessary questions.
Cons
Extra team users get expensive when you grow
September 2018
Federico from Fotografia in Digitale
Company Size: 1 employee
Industry: Photography
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
The Best Customers support
I've resolved all of my problems about the comunication with my clients. there wasn't a fast reply about their questions and Customerly helped me with this thing, with a simple and useful program for managing my clients
Pros
I love that i can manage my all clients with a simple and useful platform, the constant support in the live chat is amazing!
Cons
Anything. The only thing that i can say is that everyone should have Customerly.
September 2018

Andrea from Fatture in Cloud
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
My review
Pros
- simple and intuitive graphics - optimal nps management -personalization of mail automation flows - possibility of creating surveys in a simple way
Cons
nothing, It's perfect for my job. I do not know what to add
July 2020

Charan from Computer Software
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
July 2020
Easy to use
Pros
This helped to integrate support system in our app. So that we can solve user issues.
Cons
Few features are missing like chat bots using AI, automated bots. Notifications in android.
Reasons for Switching to Customerly
Android SDK
July 2020
Tony from 961Host
Company Size: 2-10 employees
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Customer support
4.0
Functionality
5.0
July 2020
Easy of use
Pros
WordPress integration was super easy, User interface is simple to understand from the first time, staff support always there to help.
Cons
Pricing could be done better , it will attract more users in my opinion. I would like to see statistics on WordPress plugin, and more customized things with the plugin.
December 2018
Luis from KSE Academy
Company Size: 1 employee
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Live chat with other cool functionalities and integrations
So far it's been great. The live chat works like a charm and the email automation module is quite easy to get on with.
Pros
What I love about Customerly is that it has 3 different modules: live chat, newsletter/email automation and survey pop-up. I only use the two first and so far it's been great. The live chat widget looks sleek and works just fine and I'm already creating some email sequences to automate newsletters and funnels for people who subscribe through my website.
Cons
The only thing I don't like is that people don't submit their details directly to Customerly, so I have to import emails every now and then, but it's not a big deal.
September 2018
Carlo from Internet
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Excellent Product
Pros
Very versatile and comfortable product. Simple and functional additions. I recommend to all those who want to give a plus to their site or product.
Cons
No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect.
September 2018
Fabio from Lovethesign
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2018
Live chat
Pros
I only used the live chat, I appreciated the ease in creating teams and assigning conversations
Cons
The difficulty of managing the working hours of the widget
November 2019
Cristina from Kiwisat PR
Company Size: 2-10 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Best product for us
Website support
Pros
User-friendly, easy to navigate and manage.
Cons
No comment at the moment. Pretty pleased with the product.
September 2018
Emanuele from Rockagent
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
September 2018
Good product
Pros
Easy to implement on the web site and easy to use and share with collegues
Cons
None Maybe the chat button in some smaller screens is too invasive
July 2020

Luca from Sbam
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
1.0
Functionality
2.0
July 2020
Good live chat and automation, poor email delivery rate
Pros
Both the live chat and the marketing automation were really easy to integrate and to use both for us and our customers
Cons
The email delivery rate has been extremely low for quite some time, and the technical customer support really lacking, even when we suggested a signing problem affecting delivery rates.
February 2019

Micah from Digital PinPoint Agency
Company Size: 1 employee
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
February 2019
Customerly from app sumo
Customerly I believe has the ability to be a long term solution. I think other email programs are more advanced, but customerly makes things easier.
Pros
I got the app sumo deal. I liked the chat it's so easy. I mean in 10 minutes you can have it on your site. I didn't use the email portion.
Cons
When I would go to google chrome to login it would consistently mess up and refresh every 5 seconds. Mozilla worked and it seems as this never got fixed.
July 2020
Pratyaksh from Grooming Club
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2020
Amazing Tool
Overall it has been great.
Pros
I liked its features like all marketing tools and chat support in one platform , plus it was super easy to integrate in our React Native App.
Cons
Some things can be improved like for non tech people it should show some video demonstration of integrating customerly sdk.
July 2020
Ekene from WebfusionTech
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
July 2020
Feedback after less than 2 weeks
Pros
The ergonomic it the service. I was able to integrate it wait so much ease.
Cons
Not sure I have any least features about this product.
Reasons for Choosing Customerly
It's features and was of use.
July 2020
Arqam from Young Scientists Journal
Company Size: 201-500 employees
Industry: Publishing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
July 2020
Customerly is great, some scope for more functionalities
Pros
Nice for live chat, surveys, and automated email funneling
Cons
Could incorporate some chatbot functionality or more automated messaging features.
August 2019
Anonymous
Company Size: 1 employee
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Functionality
2.0
August 2019
Not quite there yet
Pros
I purchased this as a Lifetime deal and on the surface, it is feature-packed and good for startups that are looking for an all in one marketing solution.
Cons
The UI is often buggy and confusing to use, and the customization features are severely lacking.
August 2019
Adeel from Isystematic
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
1.0
Customer support
1.0
Functionality
4.0
August 2019
Very poor Customer Service
Pros
NONE didn't gave me chance to use software
Cons
I Bought Life Time Deal from my friend and my account was shutdown with no reason given to me don't buy life time deal hopeless customer service

Response from Customerly
Replied July 2020
Hi Adeel, Thank you for stating in your review that you actually bought the LTD from a friend. This is strictly forbidden by contract and your friend illegally resold the LTD to you. He knew that it was illegal to resell the LTD to anyone. Here comes the issue with your account. We are shutting down all illegal activities and we recognized your behaviour with your account. There is nothing the customer service can do with your situation since we do not tolerate any illegal activity on our platform.
September 2018
mohit from loyalytics consulting
Company Size: 11-50 employees
Industry: Market Research
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
A simple CRM tool that works
A simple CRM tool which works great for our business
Pros
It is very easy to create CRM funnels in customerly and their support team is very responsive
Cons
The email builder is very limited in functionality and could be better