All Customerly Reviews
1-25 of 55 Reviews
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Nenad
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2019
Customerly – A Live chat built for startups.
5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide.
Pros
This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel. It's ease of use is industry leading and for such a young company a start like this is good news.
Cons
There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.
Harsh
Company size: 2-10 employees
Industry: Photography
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2020
Awesome Product
Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.
Pros
- Smart assign - Really cool icons - Very nice interface.
Cons
- Dashboard could be a less confusing and clutter free.
Reasons for choosing Customerly
Better plans and pricing. Has a free version to check out the service and to make an informed decision.
Federico
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
November 2020
Got sick to plans and prices changes
We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.
Pros
Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.
Cons
We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs
Reasons for switching to Customerly
Cost
Response from Customerly
Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day.
Replied December 2020
Maud
Company size: 11-50 employees
Industry: Financial Services
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2022
The product met my expectation.
Pros
Intuitive and versatile functionality of marketing tools. A powerful tool for customer communication.
Cons
There is nothing that I find missing in the product.
Jarrod
Verified reviewer
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
July 2020
Exceptional inclusion in our SaaS
Pros
I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones
Cons
The automations UI could be improved to make these easier to produce
Marco
Verified reviewer
Company size: 2-10 employees
Industry: Photography
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2018
Customerly Saved Me
I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I have also used it to create a sales funnel
Pros
I really liked the simplicity with which you can create funnel of email marketing and start earning money soon
Cons
Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.
Giuseppe
Verified reviewer
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2018
Customerly: the best app!
Solved communication via chat with the customer for technical assistance.
Pros
Ease of use and integration with third-party platforms. Use of notifications also on the app side to be notified immediately.
Cons
It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him.
Response from Customerly
Thanks for your business Giuseppe. We love all of our customers. We have a screenshot functionality for your Live chat users :) It was one of our first feature.
Replied September 2018
Christian
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2018
A must to have tool
We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever. It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there
Pros
It is very simple to use and is complete with all the features necessary for the customer experience
Cons
For the moment nothing, I find it very intuitive and works properly.
Lorenzo
Company size: 2-10 employees
Industry: Internet
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2022
Perfect CRM
Pros
It has all the features of a CRM combined together
Cons
Not all available features are needed all the time
Anonymous
Company size: 2-10 employees
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
August 2022
Great app but expensive
I think there are a lot of alternatives for this software at the same price or low with better or similar features
Pros
There are ample feature for a company to operate a customer support.
Cons
The overall price is a bit high despite being one of the better software in the market.
Cuong
Company size: 1 employee
Industry: Internet
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
August 2019
The powerful support live chat for any website
I integrate Customerly with my Facebook Fanpage and it worked together well. I never miss any message from my prospectors so far. Great!
Pros
The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance. And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool. In addition, the team empowered Customerly with workflow automation which I can send the email drips easily with tag trigger. I can pre-made the workflow and trigger it manually by tag for my clients or my new leads. To boost the support process faster and better, I can write many support article thank the Customerly Knowledge Base module that I white label it with my Logo and CNAME. (even free user can have it). Its multi-language support, webhook and API support, the smart assignment is my favorite function as well.
Cons
The live chat widget works fast and stable but the backend dashboard is rather slow performance. I hope it's faster. Need a CDN and new GEO server for my Asia region.
Nico
Company size: 2-10 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2020
Easy to use, full functionality, best price/performance ratio
First I was so impressed, how easily I installed it and got it working. Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs. Then I was impressed how easy it was to use and extend. Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer. And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working.
Pros
It is so easy to install, that one can do it himself, meaning you don't really need a professional to make it work. And also while it works on my website, I get and can react on notifications while I'm mobile.
Cons
Nothing to mention here. It is really one of these very few times, where I'm completely covered and satisfied, more than I could hope for.
Reasons for choosing Customerly
Customerly was from the first moment I touched it so satisfying that I never thought I needed to check for alternatives. A really rare case where I could save me the time for evaluations.
Roderich
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
February 2019
Promising but horrible non-existant customer service
What started out good turned into a nightmare once the customerly started to import email messages from admin user as chat messages and deleting them from SMTP server. Thus emails never appeared in Google Inbox. Strangely this was never specifically setup nor could we find any settings that would do this. We have been trying to contact support for a couple of days now but no one answers. All this while our email inbox is being emptied and we can not stop it. Absolute nightmare product.
Pros
Price and Feature Set are well balanced.
Cons
Non-responsive support. Missing help documentation Convoluted Setup with minimal explanation
Response from Customerly
Hi Roderich, I'm sorry you had this experience with Customerly. I'm sure that Gianni has replied to you yesterday explaining how MX works. If you setup your MX pointed to Customerly we handle all the incoming emails as conversation. This is a feature of ours is not a nightmare. When you set up the MX record we flag it as Optional. Is not required. This was explained from Gianni and you said that was clear to you and was fixed. If you need any help our customer service now reply in less than 24h thanks to three people that are constantly working on this. Thanks for your review
Replied February 2019
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2018
Customerly is amazing!
With Customerly I managed to keep email campaigns, automations, surveys and customer support all together.
Pros
The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers.
Cons
Nothing particularly. Probably the e-mail builder could be improved but I know they're working on.
David
Company size: 51-200 employees
Industry: Information Services
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY