It's ease of use is industry leading and for such a young company a start like this is good news.

The UI is often buggy and confusing to use, and the customization features are severely lacking.

Don't buy life time deal. Hopeless customer service.

First I was so impressed, how easily I installed it and got it working. Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs.

I really liked the simplicity with which you can create funnel of email marketing and start earning money soon.

The live chat works like a charm and the email automation module is quite easy to get on with.

And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working.

Easy to implement on the web site and easy to use and share with collegues.

Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication.

We changed monthly plans again, then. Opsssss...  enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.

Easy to use, full functionality, best price/performance ratio.

The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases.

And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool.

No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect.

I've always been looking for something that merged ease of use with functionality - customerly was the solution.

The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance.

Helpful for generating instant leads from our site. Ability to reply instantly from mobile app is brilliant.

In-app notifications via widget are very useful. Price vs features quite fair for any small business.

It helps me every day in my job dealing with both customer care and marketing.

WordPress integration was super easy, User interface is simple to understand from the first time, staff support always there to help.

I only used the live chat, I appreciated the ease in creating teams and assigning conversations.

At the initial, I was stuck through the setup process but with its great backend team, you have no worries.

Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time.

Then I was impressed how easy it was to use and extend. Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer.

There are some very useful elements within the customerly suite and as long as they remain supported it will be a very good product for the SME market.

I liked its features like all marketing tools and chat support in one platform , plus it was super easy to integrate in our React Native App.

I liked the chat it's so easy. I mean in 10 minutes you can have it on your site.

When I would go to google chrome to login it would consistently mess up and refresh every 5 seconds. Mozilla worked and it seems as this never got fixed.

I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares.

There are no significant issues, only a few features missing that we used in previous software.

Strangely this was never specifically setup nor could we find any settings that would do this. We have been trying to contact support for a couple of days now but no one answers.

Adding as a powerful UX makes it more useful than any other solution.

My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.

Missing some features regarding customization.

I like its appearance , ease of use and auto responses and that it is very customisable. I also like how easy it was to integrate with my website.

Quite complete solutions (nice chat experience for customers, analysis features and operation itself).

It is great way to build customer relationship through live chat platform.

I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase.

Great and easy way to interact live with your costumers.

It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Its free, its easy to use, its professional, high quality and easy to install. And... it works! not much more you could ask for from a free solution.

Sometimes the settings were a little bit unclear.

A little red dot under the bell icon visible only in the main administrator account was indicating the problem.

I am very satisfied with the use and really excited where the future will take us with their struggle to develop new things.

It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features.

I am very pleased with the tool. Elegant and professional.

I like to be able to chat with my clients in real time. For people who want quick answers, this is an ideal option.

I like the customer support: speedy, friendly and competent. In addition, I like that there is a free-version available.

The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway.

240 messages where not delivered to our inbox since December 2019 to July 2020. Just imagine how many clients we lost.

A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use.

Good integration in Wordpress Multi Languages Support Good Stats User Personalization Multiple Operators Macros.

Easy to use a person recommended it so far so good as a trial.

Easy to use and to setup. We plan to use this for direct customer interaction and support as well as chatting solution for team members.

This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat.

That u can let your costomers ask for help with ease.

We have been using Userlike frequently and are very impressed by the many functions it provides.

Ease of use, ability to fine tune, intergration to other platforms.

US Dollar

Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs and codes and personalize it using a custom domain, logo and color.


The solution allows service teams to engage with clients or online guests via video calling or screen sharing functionality and build funnels to automate marketing communications. Teams can utilize Customerly to collect feedback via surveys and analyze responses in real-time to understand customers’ requirements. Additionally, it offers a drag-and-drop interface, which professionals can use to generate mobile-responsive emails.


Customerly lets businesses integrate the system with several third-party applications such as Zapier, WordPress, Facebook Analytics, Shopify, Google Tag Manager, Google Analytics and more. Pricing is based on monthly and annual subscriptions and support is extended via knowledge base and other online measures.



LongDescription

File Management

Support Ticket Management

Customer Surveys

Surveys & Feedback

Meeting Management

Lead Capture

Automated Responses

Code-free Development

Document Storage

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

For Sales/Marketing

Communication Management

Customer Database

Offline Form

Collaboration Tools

Automated Routing

File Transfer

Customer Support

Process/Workflow Automation

Contact Management

Customer Experience Management

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Intent Recognition

Multi-Channel Communication

Language Detection

Workflow Management

Email Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Real Time Reporting

Customizable Branding

Behavior Tracking

Reporting/Analytics

Widgets

Lead Qualification

Feedback Management

Video Conferencing

Drag & Drop

Autoresponders

Customer History

Gamification

Content Creation

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Search/Filter

Campaign Analytics

Query Suggestions

Customizable Fields

Data Import/Export

Lead Generation

Lead Management

Email Marketing

Marketing Automation

Social Media Integration

Contact Database

Engagement Tracking

Activity Tracking

Churn Management

Tagging

Real-Time Analytics

Performance Management

Customer Service Analytics

Rules-Based Workflow

Self Service Portal

Performance Metrics

Real-Time Notifications

Knowledge Base Management

Inbox Management

Multi-Channel Marketing

Multi-Campaign

Campaign Scheduling

Template Management

Campaign Segmentation

Email Tracking

Email Campaign Management

Email Templates

Subscriber Management

List Management

Click Tracking

Web browser (OS agnostic)

Startup: $24mo
Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts.

Professional: $87mo
Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts.
Video Live Chat
Smart Assignment rules
In-app Surveys 
NPS 

Enterprise: Tailored plans starting at $129mo

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Customerly

In Person

Live Online

Webinars

Documentation

Videos

Userlike is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. 
 
Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. 
The live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. 
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.
 
Self-learning chatbots, FAQ pages and contact forms can be used in your customer service via the Userlike AI Automation Hub. This feature is connected to an AI knowledge base that learns independently over time, improving the accuracy of its answers to customer inquiries.
 
For Userlike, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Userlike a GDPR-compliant customer communication solution.  
 
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Userlike. 


Real Time Analytics

Cataloging/Categorization

Personalization

Customizable Reports

SMS Messaging

Video Chat

Real-Time Monitoring

Human Handover

Knowledge Management

One-to-One Messaging

Email Distribution

Multi-Channel Data Collection

Survey/Poll Management

Routing

Chat Transcript

Queue Management

AI/Machine Learning

Real-time Updates

Video Support

Data Visualization

Real-time Conversations

Dashboard

Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below:

Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially)

Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially)

Flex: Contact Userlike for custom quote

Customerly vs Userlike

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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