Cyara
About Cyara
Cyara Pricing
Contact Cyara for pricing details. hello@cyara.com
Starting price:
$0.01 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Cyara
1 - 5 of 12 Reviews
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great partners, great software!
Cyara has been one of our longest standing vendor relationships and trusted partners at the table. We love working with them.
PROSMeets our needs and saves us a ton of time and money
CONSvelocity was a huge improvement over the old on prem instance we had but, there's still room for improvement to make it more intuitive to use which would reduce the training requirement.
Ruby
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Cyara AI chatbot plus genesys integration tool
The overall experience of Cyara is promising as it has helped us to build a huge regression suite which comprises the use of several country languages. It also helps us to test flows in production thereby saving users a lot of time.
PROSCyara can place the call like real time and records the conversation so that users can validate the same any point of time. It integrates perfectly with genesys contact centre platform where it acts as a contact centre agent and simultaneously answers the interaction thereby helping the users to validate the participants data.
CONSIt only supports .csv data driven file which is perhaps one of the features which I like the least as it restricts the users in using other formats. Also, users are unable to integrate live chats with genesys platform. Even though it has cyara call explorer functionality, the cost incurred by the testers for placing the call is comparatively higher.
Reason for choosing Cyara
Na
Reasons for switching to Cyara
We switched from Worksoft because Worksoft lacked AI chatbot and calling funcationality.
Yash
Computer Software, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed December 2021
Cyara - A mediocrity
The blocks are quite useful feature for you it saves you a redundant and monotonous writing of a prompt. The new Call Explorer feature emulating a phone to make calls is a fantastic feature for it saves you the trouble of writing a whole test case to understand whether it'll fail or not.
CONSThe campaigns are not quite flexible to work with. There's not much room for making changes to a campaign, nor does it allow duplication or exporting a campaign. The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within.
Vendor Response
Hi Yash, I'm sorry to hear that some of the features of the platform haven't been meeting your expectations but I appreciate your feedback on where we can improve to make campaigns more flexible. I was pleased to see that you have found Call Explorer so useful! We love that Call Explorer has helped to minimize the time-consuming and repetitive tasks that come with IVR testing. I would love to connect you with one of our account managers to discuss your concerns and ensure all of your needs are being met. Please feel free to send me an email and I will assist you further. Sincerely, Chelsie
Replied December 2021
Nilesh
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Cyara for IVR testing
Personally I found it very good testing tool. Mostly we are using data driven tests to perform our regression test. The best thing about cyara is handling. It is very simple to use. Anyone can learn it quickly and use it for desired purpose. It is saving lot of time in testing and debugging issues.
PROSCyara is very handy tool to test IVR's. I am using it from past 2 years and find it very helpful. Mostly we are using data driven tests to perform our regression test. The best thing about cyara is handling. It is very simple to use. Anyone can learn it quickly and use it for desired purpose. You will get simplified results in the end which are nice to review. Transcribe is the new feature which is best to use. It become lot easier handling complex testing after using cyara. Thank you.
CONSThere is one issue I face mostly when we upload csv files for data driven testing. For example if you have multiple test cases and you want to upload same csv file to all the test cases then you need to upload / drag n drop it to all the test cases one by one. Instead of this repetitive work we should select check boxes which are given on the left hand side of test case page and one paste or upload option should be added to Actions tab. It will be lot easier otherwise it is very good and fulfilling all the requirement.
Vendor Response
Hi Nilesh, I am so glad to hear about the value Cyara's platform has been able to provide in your regression testing. We aim to create solutions that are easy to navigate and provide timely results for all of your needs. Additionally, I appreciate your feedback on how we can make the process of uploading CSV files less repetitive. We will be taking the responses we receive here to see how we can implement any necessary changes in the future. Cheers!
Replied December 2021
George
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Unmatched, market-leading product offering. Fantastic customer success and technical staff
[sensitive content hidden] this covers in depth my company's experience in dealing with and leveraging cyara.
PROS- product ui is very intuitive, really well thought out - everything you could ask for. - If you're an enterprise level business and care about contact centre platform assurance, can't really go wrong with Cyara. - Support team work really closely to drive better use of the product without trying to ram additional licences/offerings down you're throat at any opportunity - working with them feels like a partnership where they care about you seeing real tangible returns on the investment, rather than trying to sell you more and more which you may not need. - if you're a business that deals with frequent change this fits nicely into dev Ops processes, frees devs up to focus on development, rather than manual testing
CONS- Its not cheap, but if you're a business of a certain size and maturity, its well worth it. - wish the virtual agent capability was compatible with our contact centre platform - understand this is more our CCP vendor than Cyara though.