--- title: "Dialogflow Software Reviews, Demo & Pricing - 2026" description: "Review of Dialogflow Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/dialogflow-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Chatbot Software](https://www.softwareadvice.com/live-chat/chatbot-comparison/) / Dialogflow Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/dialogflow-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/dialogflow-profile/alternatives/) # Dialogflow Review Custom quote Free version 1 plan Wondering if Dialogflow is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Dialogflow 4.4 [(28)](https://www.softwareadvice.com/live-chat/dialogflow-profile/reviews/) Pricing Pricing available upon request ### About Dialogflow Dialogflow is the easiest way to build conversational interfaces for a wide range of applications. The platform allows users to develop, test, manage and deploy virtual agents for bots, applications, services, and devices. Developers can use Dialogflow SDK and APIs to streamline customer service/sales agents' operations or create personalized messaging apps for mobile devices. Additionally, it includes natural language understanding, intent recognition and text/speech processing capabilities. Dialogflow's pricing details are available on request and support is provided via email and other online measures. Wondering if Dialogflow is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. ## Dialogflow User Interface ## Popular Dialogflow Alternatives Main Product Dialogflow 4.4 [(28)](https://www.softwareadvice.com/live-chat/dialogflow-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.48Value for money - 4.0Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(410)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.24Value for money - 3.95Customer support - 4.47Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.23Customer support - 4.60Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zipchat](https://www.softwareadvice.com/live-chat/zipchat-profile/) 4.9 [(27)](https://www.softwareadvice.com/live-chat/zipchat-profile/#reviews) Ratings Breakdown - 4.85Ease of use - 4.69Value for money - 4.88Customer support - 4.59Functionality Pricing Starting at $49.00 per month Get Price ## Dialogflow Pricing and Plans Dialogflow has one plan. Basic is custom-priced. Free version Basic Contact Vendor for Pricing No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Dialogflow pricing compare to alternatives? Explore how Dialogflow's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Dialogflow4.4[(28)](https://www.softwareadvice.com/live-chat/dialogflow-profile/reviews/) | Free | Not available | Available | 4.5 | | [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/)4.4[(410)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) | $20.00 /user/mo | Not available | Available | 4.2 | | [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/)4.3[(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) | $19.00 /mo | Not available | Available | 4.3 | | [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/)4.8[(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) | $16.67 /mo | Not available | Available | 4.3 | | [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) | $24.17 /mo | Available | Available | 4.5 | Dialogflow4.4[(28)](https://www.softwareadvice.com/live-chat/dialogflow-profile/reviews/) * * * Starting price Free Free trial Not available Free version Available Value For Money 4.5 - [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/)4.4[(410)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) * * * Starting price $20.00 /user/mo Free trial Not available Free version Available Value For Money 4.2 - [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/)4.3[(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) * * * Starting price $19.00 /mo Free trial Not available Free version Available Value For Money 4.3 - [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/)4.8[(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) * * * Starting price $16.67 /mo Free trial Not available Free version Available Value For Money 4.3 - [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) * * * Starting price $24.17 /mo Free trial Available Free version Available Value For Money 4.5 ## Dialogflow Features - Popular features found in Chatbot AI/Machine Learning Automated Responses Chatbot Code-free Development Customer Support For Sales/Marketing Natural Language Processing Pre-Configured Bot Query Suggestions - More features of Dialogflow Intent Recognition Live Chat Multi-Channel Communication Multi-Language ## Dialogflow Integrations Slack Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Viber Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Voximplant Platform Integration rated undefined from -1 review See all 7 integrations ## Dialogflow User Reviews ## Dialogflow customer ratings - Overall rating: 4.4/5 - Total reviews: 28 ### Rating distribution - 5 stars: 14 reviews (50%) - 4 stars: 12 reviews (43%) - 3 stars: 2 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.5/5 - Customer support: 4/5 - Functionality: 4.3/5 --- ### It is now easy to make a natural language processing model without coding - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: E-Learning - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. DialogFlow makes it easy to manage appointment booking and information delivery easier for customers when you integrate it in your chat applications which customers usually use to communicate with you. Also the prebuilt agents for online shopping, food delivery, FAQs etc are very useful when trying to integrate it in your own app. DialogFlow makes businesses more professional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The power of Natural Language Processing (NLP) is now available for everyone to use. DialogFlow basically enables us to create our own machine learning model for AI conversations without coding. Guess what! We can do it for free. You just need to create a few intents or questions that states the user's intention. This could be done by just typing in some possible questions users might ask for a particular case and adding a few replies for that. After training the model you can integrate it with other application like Facebook Messenger, Telegram, Twitter, Slack or Skype for example or it could be integrated on your own website (an e-commerce website for example to sell your products). You can also build applications on top of Google Assistant. In fact Google Assistant uses the same DialogFlow engine to converse with you. Another interesting feature is that the AI agent you created can also be integrated in to your IoT projects (like switching ON and OFF a light bulb), but it needs a bit of coding knowledge. DialogFlow is available in many languages like German, Spanish, Hindi and a few other languages too. This list is increasing periodically. There is an enterprise edition of DialogFlow called DialogFlow CX or Customer Experience with some added features for enterprises. Also there are some limitations on the free version but it won't cost too much for the upgrade and the cost is based on usage like any other Google cloud feature. #### Cons Some of the features in DialogFlow are still in beta phase. The number of available languages as of now is limited. It would be better if some more languages were included. Most of the advanced features in DialogFlow might be difficult to understand for regular users. It is better if you have some programming background. --- ### "Easy to use for beginners, but complex for advanced tasks" - Overall rating: 5/5 - Reviewer: Akash M. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Dialogflow was positive. It’s great for building simple chatbots quickly, with easy setup and natural language understanding. However, when dealing with more complex integrations or advanced customizations, it requires more technical knowledge, which can be challenging. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Dialogflow is how easy it is to create chatbots and understand user conversations, even without much coding. #### Cons What I liked least about Dialogflow is that it can get complicated when trying to handle more advanced features or integrate with other systems. --- ### Comprehensive Tool to Set-up Chatbot - Overall rating: 3/5 - Reviewer: Gaurav G. - Industry: Food & Beverages - Company size: 5001-10000 employees - Product usage: 1-3 years · monthly - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dialogflow has been satisfactory. I used it to configure an automated chatbot that responded efficiently to customers questions and predicted their responses. I worked with marketers and developers to deploy the chatbot across multiple apps and websites in less time. Plus, I integrated it with our website experience so it didn't look out of place. This integration of chatbot helped improve customer traffic, engagement and conversions. So, it drove higher ROI by acquiring new customers and retaining active customers at lower cost. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I appreciate Dailogflow software's one-click integration and context management features. I used them to deploy chatbot across multiple websites and mobile apps. Plus, it helped me and my development team customize its responses to our customers questions. Additionally, Dialogflow's project testing console and natural language understanding capabilities ensured our automated chatbot responses were relevant to intent of customers' questions. Also, it kept in mind related questions which would be asked in the near future by the same customers. It helped implement artificial intelligence and machine learning. #### Cons The design of web chat integration is not very compelling. Also, our developers thought Dialogflow documentation around Python SDK is limited in scope. it has limited examples of implementation, use cases are not diverse and few tutorials on how to implement. As an admin of Dialogflow, it makes it complex to configure various actions or create custom components of the chatbot application. In a nutshell, using Dialogflow, it often becomes challenging to customize chatbot flow when a marketer has limited technical expertise. --- ### Customer Support Lifesaver - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been an honour to be able to learn and implement this tool in my daily workstream at a unicorn company. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I am not sure I would be where I am professionally if it wasn't for Dialogflow! The tool helped the support team I manage auto close about 3.5k conversations that were not support queries but auto replies from WhatsApp Business numbers of our customers. #### Cons The tool doesn't detect queries of more than 256 characters and also the reliability on keywords is very high. It doesn't do NLP cleanly. --- ### Ultra legend in AI and NLP - Overall rating: 4/5 - Reviewer: MUKESH K. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's good compared to other development platform. Specially i love this because of its easy to use features. Also it offers many features without a single penny. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is something like ease of developing for chatbot application. Easy to use and accessible UI interface. Any non techie can be develop their own Normal chat bot following any tutorials. Also it offers many one click integration for major messaging platforms which makes user easy to deploy their chat bots to various platforms in few minutes. #### Cons Speech to text recognition should be improved. Also some of inputs aren't being captured correctly. Sometimes agent training doesn't start while saving changes for agents. --- ### NLP: the superpower of ChatBots - Overall rating: 4/5 - Reviewer: Luciano Z. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally positive and enjoyable experience. Sometimes it suffers from lack of saving and gets jammed when opening several tabs belonging to the same agent at the same time. While setting the agent's language in Italian, many entities are mistakenly recognized that would make sense in other languages, but not in Italian. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Dialogflow is simple to use and free to get started: it allows you to develop the projects you work on and is scalable for larger projects. It integrates with different channels and offers the possibility to expand your logics through webhooks #### Cons The aspect that I like least of Dialogflow ES is the lack of an interface through which to manage the logics of the conversations. If it is true that Contexts can be used to obtain routing of conversational flows, it is equally true that a more visual and intuitive interface would make it an impeccable tool. --- ### The google chatbot API - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We developed some proof of concept for it enterprises like manage there personal questions of payment days, insurances polices etc. most of them where FAQS wich fitted perfectly on a chat bot of level 1. But after that we where asked to conect with their DB so the use of the web hooks and fire base where mandatory. }Everthing was posible so the poc was approved by our client. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Easy to create Easy setup of intents, entities webhooks of chat bot the plattaform allow sto easily digest similiar words fo rthe entities. Compatibility with firebase Compatibility with web hooks to make the product bigger. Easy deploy on several plataforms for bots (Microsft botframework, web, facebook , etc) #### Cons The management of the bot logic is hard form complex project so its a must to use the web hook for this cases or fire base. You just have space for 5 project on a normal google acount after that you must pay or ask google by email for more spaces. No whats app hat bot allowed --- ### Best Chatbot Building Platform - Overall rating: 4/5 - Reviewer: Satish P. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Dialogflow is one of our best platform to build chatbots and actions for Google Assistant. We have already built many bots on Dialogflow, and we are also using Dialogflow's NLU engine in some of our bots. Overall it's a great application. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros - I like almost everything about Dialogflow. It is really very easy to understand the platform and start building. It's NLU engine is really state-of -the art. - Also, the one-click integration in Dialogflow makes it unique than other platforms. With integration, I can deploy my bot to almost every major messaging apps at once. So it becomes really easy to manage and update the flow of the bot. - It has good context management feature, intent and entities management as well that I really liked. - The best part is that we can also change intent matching threshold percentage and disable ML for some intents. This is really helpful. - The export, import and share options for the bots are a good feature for multi-developer teams working on same project. - Project testing console is also a great addition to Dialogflow that lets me check my flow right at the same time. #### Cons - The design of the web chat integration does not look attractive and good. - The Python SDK is not well documented and lacks examples and tutorials. --- ### Easy to use and easy to grow - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease of usage and implementation. There are a lot of tools that can be integrated with DialogFlow, but overall my favourite feature is that you can create your own integration using API interactions #### Cons It's not that easy to train the models properly. The more complex your project grows, the harder it gets to train. It's understandable but it is also annoying. --- ### More features needs to be added - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The service is excellent for the price. It offers more features for free that no any other one offers. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Dialog flow is more advanced than other chatbot providers. It includes AI that understands user queries and it allows us to train with our own data. #### Cons Its bit weired to create a flow in this than other providers. There should be a way to simple go back to the previous menu in chat bots. --- Showing 1 - 10 of 28 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/dialogflow-profile/reviews/) ## Dialogflow Popular Comparisons [ChatGPT vs Dialogflow](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/vs/dialogflow/)[Chatbase vs Dialogflow](https://www.softwareadvice.com/live-chat/chatbase-profile/vs/dialogflow/)[Botsonic vs Dialogflow](https://www.softwareadvice.com/live-chat/botsonic-profile/vs/dialogflow/)[Tidio vs Dialogflow](https://www.softwareadvice.com/live-chat/dialogflow-profile/vs/tidio-chat/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/dialogflow-profile/alternatives/) ## Other Top Recommended Chatbot Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3064) Recently recommended **0** times [Appy Pie](https://www.softwareadvice.com/artificial-intelligence/appy-pie-profile/) **4.6** (1394) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times Stuck Between Options? 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