# Drift Software Reviews, Demo & Pricing - 2026 > Review of Drift Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/drift-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Drift Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/drift-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/drift-profile/alternatives/) # Drift 2026: Benefits, Features & Pricing Wondering if Drift is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Drift 4.5 [(200)](https://www.softwareadvice.com/live-chat/drift-profile/reviews/) Pricing Pricing available upon request ### About Drift Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline access, proactive chating and transfers/routing. Drift facilitates communication with website visitors in real-time to help generate leads and improve sales opportunities. The AI-enabled solution comes with a chatbot to automate marketing pipelines and increase customer engagement. Additionally, it allows marketers to generate reports to facilitate decision making and improve business performance. Drift allows integration with various third-party platforms including Salesforce, Marketo, HubSpot, Pardot, Outreach, Google Analytics and more. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities. Drift is available on monthly subscriptions, starting from free pricing with basic chat capabilities. Support is extended via documentation and online helpdesk. Wondering if Drift is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Drift User Interface ## Popular Drift Alternatives Main Product Drift 4.5 [(200)](https://www.softwareadvice.com/live-chat/drift-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.12Value for money - 4.37Customer support - 4.34Functionality Pricing Available upon request Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price ## Drift Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Premium Pricing available upon request No plan information available Advanced Pricing available upon request No plan information available Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Drift Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Drift A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Audience Targeting Augmented Analytics Automated Responses Automated Routing Automated Scheduling Availability Management Calendar Management Calendar Sync Campaign Management Campaign Personalization Chatbot Chat Transcript Code-free Development Collaboration Tools Confirmations/Reminders Contact Database Contact Management Content Management Contextual Guidance Contextual Targeting Conversion Tracking CRM Customer Database Customer Engagement Customer Experience Management Customer Segmentation Customer Service Analytics Customer Support Customizable Branding Customizable CTAs Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Extraction Data Import/Export Data Synchronization Data Visualization Drip Campaigns Dynamic Content Email Automation Email Campaign Management Email Management Email Marketing Email Templates Email Tracking Engagement Tracking Event Triggered Actions Feedback Management For Developers Forms Management For Sales/Marketing For Sales Teams/Organizations Geotargeting Group Messaging Human Handover Intent Recognition Interaction Tracking Knowledge Base Management Landing Pages/Web Forms Language Detection Lead Capture Lead Distribution Lead Generation Lead Management Lead Notifications Lead Nurturing Lead Qualification Lead Segmentation Lead Verification/Validation List Management Live Chat Location-Based Marketing Marketing Automation Meeting Management Mobile Alerts Mobile Optimization Monitoring Multi-Channel Data Collection Multi-Channel Marketing Multi-Language Natural Language Processing Natural Language Search Offline Form One-to-One Messaging Online Booking Online Forms Performance Metrics Personalization Pipeline Reports Pre-Configured Bot Predictive Analytics Prioritization Proactive Chat Product Recommendations Prospecting Tools Push Notifications Query Suggestions Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Reminders Reporting/Analytics Reporting & Statistics ROI Tracking Sales Activity Management Scheduling Screen Sharing Search/Filter Segmentation Single Sign On SMS Messaging Source Tracking Speech Recognition Speech Synthesis Subscriber Management Survey/Poll Management Surveys & Feedback Tagging Target Account Identification Template Management Video Chat Visitor Tracking Web-based Deployment Web Forms Website Visitor Tracking Workflow Automation Workflow Management WYSIWYG Editor ## Drift Integrations Help Scout Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review Salesforce Marketing Cloud Account Engagement Integration rated undefined from -1 review SalesLoft Integration rated undefined from -1 review Microsoft 365 Integration rated undefined from -1 review See all 26 integrations ## Drift User Reviews Overall Rating 4.5 Ratings Breakdown 5 64% 4 28% 3 5% 2 2% 1 2% Secondary Ratings Ease of Use 4.4 Value for money 4.1 Customer support 4.4 Functionality 4.3 Damien B. Verified reviewer Media Production 2-10 employees Used monthly for less than 12 months Review source Reviewed October 2024 Drift is one of the best chat automation platforms out there 5 I loved Drift and how easy it was to setup as well as the freemium model at the time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use, beautiful chat automation platform. Cons: I didn't have any problems with Drift when I used it. Read More JW Jessica W. Verified reviewer Construction 51-200 employees Used daily for less than 2 years Review source Reviewed December 2023 Gets the Job Done 4 Over the experience has been middle of the line. We have been considering other applications due to Drift being pretty expensive for what it offers. There are other applications out there that offer a lot more functionality in the chat flow. Ratings Breakdown 4 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: I really like that is it easy to navigate. There are not a lot of places you need to go looking around to figure out what you need to do in order to change or update the flow of something. Cons: Their customer support is not great. They do not really offer any assistance when it comes to setup, or help with any of the technical processes or procedures. When we first started using this application we were unfamiliar with the targeting, and it would have been beneficial to have someone assist us with that. Reasons for choosing Drift Back when we were making the decision, Drift had more to offer than Intercom. However, that is not the case today. Read More JG Joseph G. Verified reviewer Computer Software 201-500 employees Used weekly for less than 12 months Review source Reviewed April 2023 Good for chat but saw diminishing returns 3 Our overall experience with Drift was fine. The technology, implementation, and support worked ok. We just couldn't justify renewing with them after the results began to diminish. Ratings Breakdown 5 Ease of use 2 Value for money 3 Customer support 3 Functionality Pros: Drift initially provided our team a great way to generate leads via our website chat. The volume was high and we saw that offering to book a demo via chat captured some leads that otherwise might not have asked for a demo. This worked very well for our team and provided great results. Cons: After a while, our visitors stopped interacting with the Drift chat. We weren't able to prioritize the hottest prospects or really have enough data to know what our visitors were doing or who to chat with. We started to book fewer demos via Drift. Drift didn't offer the deep data analytics or ABM data that other vendors offered. So there wasn't enough functionality to keep us on board. Read More JM John M. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 2 years Review source Reviewed January 2021 Drift is the best 'customer chat' system on the market 5 Once again Drift have helped to define what companies should be using chat software for. Yes, it is for 'live chat', that much is obvious. But DRIFT define their tool as helping to deliver 'conversation marketing', and that for me really helps to define how companies should be using Chat software - to start and nurture a conversation that could lead to an ongoing relationship. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Love Drift. It is very easy to use but more importantly, it is very easy to love using. This is important in software adoption and Drift is one of the best examples I have seen of this in recent years. They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product. Cons: Hard to say. Probably the fact that although the core product is free (and you get lots of awesome features), you have to upgrade to the 'fullest licence' in order to get the 'uber cool' tools such as allowing the 'chat users' to book an appointment directly into the Calendar of the chosen agent. Reasons for choosing Drift Drift isn't just a better product, it's actually a much more enjoyable experience. And there is a cache' that comes with DRIFT. You actually feel like you're delivering a better 'real-time chat experience' when using DRIFT, as you feel like your serving your prospects/customers while wearing your 'best clothes' (hopefully that analogy works : ) Reasons for switching to Drift Less expensive. Better software. Much better experience. Vendor Response Hi John, Wow! We're flattered! THANK YOU! Pls let us know how we can continue to support you, and tnx for being a customer! All the best, Julie Hogan, VP - Customer Experience Replied February 2021 Read More DB Dalton B. Verified reviewer Computer Software 11-50 employees Used daily for less than 2 years Review source Reviewed June 2020 Simple setup, solid results 4 Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming. Cons: The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further. Reasons for choosing Drift N/A Reasons for switching to Drift The switch was made by somebody other than me. From what I can understand, it was made because of cost and user experience. Vendor Response Hi Dalton, Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you. All the best - Julie Hogan, VP Customer Experience Replied June 2020 Read More GS Guru S. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed November 2019 Best Realtime communication chat tool 5 We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple. Cons: The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application. Reasons for choosing Drift Drift was easy to configure and user interface is pretty good comparing other options. Interms or pricing, drift is quite cheaper and affordable. Read More AN Amit N. Verified reviewer Internet 501-1000 employees Used daily for more than 2 years Review source Reviewed September 2020 Powerful buy pricey 5 Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of getting started and implementation Cons: If you want to enjoy most of the features, you need big pockets because it's pricey Reasons for choosing Drift The capabilities and the brands that are using Drift Vendor Response Amit, Thank you so much for sharing this, and I'm thrilled to know you've found Drift powerful, and easy to implement, and start using. Please let us know how else we can be helpful to you! All the best, Julie Hogan, VP - Customer Experience Replied October 2020 Read More Ramon H. Verified reviewer Used daily for less than 6 months Review source Reviewed July 2018 One of the most appealing, beautiful and expensive website chats on the market 4 \- Providing a beautiful and direct contact option directly on my website - Direct targeting of specific customers groups with chat messages, emails and pop-ups -> Increasing the number of leads & sales Ratings Breakdown 4 Ease of use 2 Value for money 5 Customer support 3 Functionality Pros: \- The design of the chat widget is gorgeous. It works on any browser and every mobile phone, I've tried, like a charm. With other chat widgets, I had lots of issues that it hasn't been displayed always correctly. - Advanced bot and automation capabilities based on tags and other attributes - Live view of prospects on your website with direct contact via web chat functionality - Outbound marketing (sending sequences and tracking of emails) with their drift Gmail extension. Cons: \- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price. Even with the pro plan, you have unnecessary restrictions like customization of the chat widget with CSS and using the smaller version. Most of the enterprise features as account-based marketing are great for any startup. Why isn't just the support by Drift and the quantity of usage restricted? Why do I have to see the restrictions within your account always and cannot just hide them if I cannot afford? Are they in need of that kind of marketing? - The calendar cannot be completely translated into the language of your choice and you can't use a custom domain. - Help center is branded with drift, even if your plan support branding free chat widget. - I've received lots of emails from Drift about their Hypergrowth Conference (at least 10 in the last few months), which is quite annoying, no matter how personal and funny they have been written. - I receive quite some emails regarding extensions of the core product like Drift Signature and Drift Help Center, but I've never gotten an update what has changed in the core product. After a while looking into the bot creation section, I've been flabbergasted that the whole design of the visual builder has changed, without me receiving any message about the advantages the new design and process brings with it. Read More Darien C. Verified reviewer Religious Institutions 11-50 employees Used other for less than 12 months Review source Reviewed March 2021 Drift is a high quality chat platform with a significant load time 4 Drift has a lot of great features, and although it can be confusing at first, it is well worth the effort. My only complaint (and the only reason I wouldn't use it at this time) would be the significant increase in load time on my websites, which caused me to look elsewhere for a better solution. Ratings Breakdown 4 Ease of use 5 Functionality Pros: I inherited drift from my predecessor, and immediately found it to be a very powerful and useful platform. It offered simple chat solutions, sent follow-up emails to people who didn't see your chat automatically, and provided numerous other useful features. It had a simple chat window that caught people's attention and generated chats, all of which we found very useful for our needs Cons: Drift has a couple key problems - one being the overly simplistic and confusing backend UI. For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused. This likely would have been different if I'd been part of the team that set it up, but starting to use the platform required quite a learning curve to customize it to our needs. Perhaps more significantly, I used Drift for a period of time while updating my companies website - and upon switching to Wordpress and using Drift, I started to notice a significant increase in load time - with lighthouse & gtmetrix revealing a significant load time (I believe it was over 1.3 seconds of load time) caused by Drift's code. Needless to say, load time is key in website conversions, so I switched away from the platform pretty quick after that. Vendor Response Darien, Thanks very much for taking the time to share your experience with us. This feedback is really important to ensuring we can improve for our customers. I'd love the opportunity to introduce you to our produce team if you'd be open to chatting more. Feel free to contact me directly at jhogan@drift.com. All the best, Julie Hogan, VP - Customer Experience Replied March 2021 Read More Cameron L. Verified reviewer Used daily for less than 6 months Review source Reviewed April 2018 I had high hopes but was disappointed by 2 Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: Overall the concept of this platform is great and I had high hopes because of all the good reviews. The bot got more engagement than a just a basic chat box I had before that. Having the ability to use other popups etc was good too but pretty limited flexibility around the design of those. Cons: I think some things may have changed since all the positive reviews regarding the software. I think this happens sometimes when companies go into growth mode. The support wasn't good, they tried but seemed too busy, often didn't take the time to read the detailed steps to reproduce I included in all my support tickets. Before anything was actioned we had to bounce a bunch of emails back and forth answering questions with info I already included in my original tickets which meant days past before we even started to get some actual help. Then often the problems were just bugs with their platform. There seemed to be quite a few things that just didn't work as described. Seems quite expensive compared to something like Intercom that has a much broader feature set. I'm a Solo founder though with a niche platform, so pricing won't be an issue if you are a bigger business I suppose. Also just a tip, they have a 30 day notice period and no trial so if you don't like it within the first month you'll still need to pay for a full two months of the software so make sure you budget for that. I didn't. My fault for not reading the terms. Even when they break the news to you that you'll be charged another amount for something you don't want to use. At least they still end their emails by saying "have a fantastic day" even when breaking bad news. I'll try! Read More Showing 1 - 10 of 200 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/drift-profile/reviews/) ## Drift Popular Comparisons [LiveChat vs Drift](https://www.softwareadvice.com/live-chat/drift-profile/vs/livechat/)[LiveAgent vs Drift](https://www.softwareadvice.com/live-chat/drift-profile/vs/liveagent/)[Tidio vs Drift](https://www.softwareadvice.com/live-chat/drift-profile/vs/tidio-chat/)[Zendesk Suite vs Drift](https://www.softwareadvice.com/compare/26892-Zendesk/vs/44897-drift/)[Crisp vs Drift](https://www.softwareadvice.com/help-desk/crisp-profile/vs/drift/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/drift-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24118) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16375) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4463) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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