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Ease-of-use
4.4
Customer Support
4.4
Value for money
4.1
Functionality
4.3
"Everything has been pretty good so far and as we expand use we know we will have good support."
"It is very easy to use but more importantly, it is very easy to love using. This is important in software adoption and Drift is one of the best examples I have seen of this in recent years."
"Drift support, itself, is the best example of great customer service using their own solution. The support experience is always a delight."
"Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software."
"It didn't capture leads for us. I think our buyers hated the bot."
"None with the software - they are the leader in the space for a reason. Their account executives are a bit pushy on upsells for additional features and functionality."
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