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> Reviews of Drift. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Drift is a good fit for you!

Source: https://www.softwareadvice.com/live-chat/drift-profile/reviews

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Drift Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/live-chat/drift-profile/)

Reviews

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# Drift Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(128)

4

(56)

3

(9)

2

(3)

1

(4)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.4

Value for money

4.1

Functionality

4.3

* * *

### Pros

"A significant portion of potential customers come in through that method, so it’s a great tool."

"There are other applications out there that offer a lot more functionality in the chat flow."

"I really like that we can have private conversations between staff members in order to confirm we are giving up-to-date information. "

### Cons

"They do not really offer any assistance when it comes to setup, or help with any of the technical processes or procedures. When we first started using this application we were unfamiliar with the targeting, and it would have been beneficial to have someone assist us with that."

"The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses."

"We weren't able to prioritize the hottest prospects or really have enough data to know what our visitors were doing or who to chat with."

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Drift Reviews, Pros and Cons - 2026 Software Advice