Drift vs Pipedrive

Drift has 150 reviews and a rating of 4.5 / 5 vs Pipedrive which has 2271 reviews and a rating of 4.55 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.50 / 5 (150)

4.55 / 5 (2,271)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

March 3, 2021

March 10, 2021

Pros/Cons

  • Pros

  • It was great to be a user of certain websites and products that had the Drift AI at hand, It was able to answer any questions I had about the product, and also scheduled a demo of that product for me.

  • The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications

  • Cons

  • The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.

  • The iPhone app is not always as responsive as I'd like - better notifications would help - but on the whole, my experience with Drift so far has been overwhelmingly positive.

  • Pros

  • Very easy to use and customizable. I’m using it for 3+ years and it proved to be very good. Really enjoying it.

  • Easy to use and friendly interface. The most important software in my company and everybody loves it - really!!

  • Cons

  • The only thing that can be a little annoying sometimes that it does log you out if you're inactive for sometime during the day but it's not too much of a problem.

  • The overall cost-effectiveness is good, but if many users have access to the tool, the cost of use becomes high.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

N/A

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos