EngageBay
EngageBay
About EngageBay
EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime.
Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engag...
Awards and Recognition
FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
EngageBay Pricing
Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially) Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially) Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially)
Starting price:
$10.79 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for EngageBay
1 - 5 of 406 Reviews
Lauraine
2 - 10 employees
Used less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
Reviewed October 2021
A no-brainer all-in-one marketing decision
Edo
Verified reviewer
Building Materials, 2-10 employees
Used weekly for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2022
Near perfect combination of CRM and Email marketing tools
An interesting and good solution for our needs. The user interface is clear and easy to understand and use. workflow is easy to understand and follow.
PROSIt's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.
CONSEmail builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.
Reason for choosing EngageBay
Moosend has several good options but they started to make some changes and increase prices.
Leroy
Internet, 2-10 employees
Used daily for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
So far so good! And a great HubSpot alternative.
Very good.
PROSIt's easy to use and the design is fairly clean and simple.
CONSI can't figure out how to get emails automatically displaying on our deals, only our contacts.
Reasons for switching to EngageBay
We needed features from their top-tier plans, but HubSpot insist on having annual contracts. EngageBay will let you be on the top tier on a monthly basis.
John
Construction, 2-10 employees
Used daily for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Customer Service
Customer service is amazing - everyone I have spoken to is great!
PROSSimplicity of the product and easy to use but could be better.
CONSLook and feel, email marketing less advanced than others, several issues getting things to work
Mansur
Verified reviewer
Business Supplies and Equipment, 2-10 employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
A Comprehensive and Easy-to-Use CRM Platform
Overall, EngageBay is a great CRM platform that offers a range of features to help businesses manage their customer relationships. It is easy to use and has an intuitive interface. Additionally, it offers a range of pricing plans to suit different business needs.
PROSMy favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.
CONSMy least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.
Reasons for switching to EngageBay
Yes, I did switch from another CRM platform to EngageBay. I found that EngageBay offered more features, such as marketing automation and lead scoring, and the interface was more intuitive and easier to use.
