An interesting and good solution for our needs. The user interface is clear and easy to understand and use. workflow is easy to understand and follow.

It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.

Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.

Very good.

It's easy to use and the design is fairly clean and simple.

I can't figure out how to get emails automatically displaying on our deals, only our contacts.

Customer service is amazing - everyone I have spoken to is great!

Simplicity of the product and easy to use but could be better.

Look and feel, email marketing less advanced than others, several issues getting things to work

Overall, EngageBay is a great CRM platform that offers a range of features to help businesses manage their customer relationships. It is easy to use and has an intuitive interface. Additionally, it offers a range of pricing plans to suit different business needs.

My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.

My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.

Very intuitive product, easy to use, easy to customise / personalise

The flexibility with which emails and the CRM system itself can be customised

There is nothing I do not like about this system

I get to run my sales, marketing and support within one platform! Love the support from the support team. [sensitive content hidden] has been fantastic in helping me set up my account in real time.

I love the automations and campaigns. Very innovative!

Nothing that I've come across so far! Support has been instrumental in helping me set up my account.

Overall, I've had a great experience using EngageBay. The platform's range of features, including lead and contact management, sales forecasting, email, and messaging tools, have significantly streamlined our sales process and improved our ability to connect with and serve our customers.

The platform is user-friendly and offers excellent customer service, including the ability to quickly implement new features on request. The all-in-one solution and affordable pricing make it a great choice for startups and small businesses.

However, I do wish the platform offered more space for lists without having to upgrade to a higher plan. Also, the policy of deactivating accounts if they're not logged in at least once a week seems a bit strict. I understand the need for some level of activity, but once a quarter or even once a month would be more reasonable.

I am impressed with EngageBay and will continue to use the platform.

EngageBay is an all-in-one platform that offers a variety of features such as email marketing, CRM, and automation.

The customer service can be improved, as some representatives come across as rude or arrogant.

Keeping track of customer interactions and a big task list is my main requirement. Emailing newsletters and updates to customers is another important requirement. Engagebay does this well. I have only needed to contact customer service on one occasion, and my enquiry was handled very promptly and professionally. I cannot fault their customer service.

Primarily use Engagebay for keeping track of contacts, reminders, email follow-ups and sending newsletters. It is easy to use and has plenty of features. The screens are well-designed and not cluttered. It is easy to use, and you don't need to be a genius to setup automations if you want to use them.

I can't think of anything that I dislike about the system. My needs are simple, but I can see that Engagebay can do a lot more than I am using it for.

Customer services is A++. Any issues I may be experiencing is easily resolved.

Sometimes trying to find a particular screen through the profile menu can be challenging.

EngageBay support is always quick to respond if I have questions. It is simple to use and just what we needed.

Having an All-in-One CRM/Marketing automation is very helpful to have it all in one place.

Additional Training videos would be helpful.

EngageBay is an affordable and comprehensive all-in-one marketing, sales, and customer service platform.

EngageBay offers a range of pricing plans to fit the needs and budgets of businesses of all sizes. Even its most advanced plans are relatively affordable compared to other platforms on the market.Another major benefit of EngageBay is its all-in-one approach. By consolidating marketing, sales, and customer service tools into a single platform, EngageBay can help businesses save time and money on managing multiple tools and subscriptions. This can help businesses streamline their operations and improve their overall efficiency.

One potential downside of this platform is its user interface. While EngageBay's interface is functional and easy to use, it may not be as visually appealing or intuitive as some other platforms on the market. This may be a turnoff for businesses that prioritize a sleek and modern design.

We love EngageBay and highly recommend it to our clients who want/need a full featured platform that will work across multiple departments, automate regular tasks, and that don't want to pay the high-price and add-on that you have to with many other tools. EngageBay's support team is AMAZING!! Anytime I have a question about something, they are quick to respond, very helpful and knowlegable, just a breath of fresh air to know that I can get a hold of someone when we have issues (which isn't that often, but when we do they are there!).

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

It's developer-friendly - important when you want to customise something like a contact form or email. It's very easy to navigate and figure out. Support is great - very fast and helpful. It does so much for such a reasonable cost compared to competitors. Very stable and reliable.

Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.