About Engati Chatbot and Live Chat Platform

Engati provides chatbot & Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot.


Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of Engati Chatbot and Live Chat Platform

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(11)

11

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

November 2017

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

I feel engati is am amazing platform but it lacks a few basic requirements like Advanced APIWebhook

Easy chatbot customizations Friendly and inititutive UI

Pros

Simplicity and Uniqueness. I strongly feel it provides awesome FAQ generation and Waterfall model bots . The Payload part is beautiful but lacks a few major API Integrations. Overall its amazing for Medium and small Context chatbots

Cons

API Webhooks. Please add more POST and Put options. Integrations. Adding more Integrations to third party app would be good.

September 2019

Karan from General Electric

Company Size: 10,000+ employees

Industry: Financial Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Best AI Chatbot Platform

I love it, we have already saved so many business hours by using this Chatbot platform

Pros

The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform. You don't have to ask for a POC as you can configure and deploy your own bot in less that 5 mins Each and every deployment is described in detailed fashion. Customizations can be done in jiffy The product support team from Coviam is very responsive The number of integrations are best- you wouldn't find any other product with so many integrations

Cons

Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing the integrations.

January 2021

Delphine from Entrypoint bvba

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

January 2021

Best chatbot builder with a lot of features

We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.

Pros

This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps.

Cons

To change or view some core features, you have to apply to the customer support, like a list of all of the attributes, being able to copy your chatbot to a live chat bot etc. this is a bit of a hastle, luckily the customer support provides swift feedback and help and are very friendly.

Reasons for Choosing Engati Chatbot and Live Chat Platform

I've tried over 10 different chatbot builders and Engati gave me the most possibilities to implement in the chatbot. In my experience, Engati overall is the most logical and friendly-to-use chatbot builder.

November 2017

Harshit from srm

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

November 2017

There are still errors to be tweaked to make it nearly flawless.

Pros

Simplicity. It's very simple to use. I can mconnect bot to multiple websites. Publish the bot with a few clicks .

Cons

irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.

December 2017

Ayush Chandrashekhar from SPI Cinemas

Company Size: 5,001-10,000 employees

Industry: Computer Hardware

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2017

It is really amazing platform with support of extraordinary features

Chatbot building is just a breeze awaay. Getting data from API os supercool . Excellent platform to use Anyday

Pros

1. Intuitive UI 2.Beautiful FAQ Generation using simple NLP. 3 Easy for Non Coders. 4. One click deploy and analytics

Cons

1.REST API features is only what bothers me sometime. Rest everything is perfect. 2. Adding more exhaustive FAQ and documentation is good idea anyday