This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps.

And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface.

Minimal environment for Developers. Costly for small businesses.

It is easy to integrate and creating auto replying FAQ is also easy.

We wanted to engage people on the website to drive conversions to sales and we'll be tracking this closely.

The good part is that it provides multiple platforms to integrate bots to like Facebook, Slack, Skype, Viber and more.

I was really pleased experiencing the outstanding GUI Engati platform provides.

The developers were quick to react to specific requests and their customer service is exceptional. Still early days for us, but the experience has been a good one so far.

The overall experience is pretty great. I love how much support they are always ready to provide.

We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.

The best part of this software is the ease at which we can integrate to pages, channels like slack and etc. So it was damn cool and the Deployment doesn't take much of the time.

The chatbot needs to be trained for all the use cases, and all possible/probable combinations  and then it starts picking the context also. Overall, a good experience and it's worth giving a try.

The product support team from Coviam is very  responsive. The number of integrations are best- you wouldn't find any other product with so many integrations.

I noticed sometimes the web pages reload and even some buttons don't work. E. the hyperlink or href is missed out for some buttons.

REST API features is only what bothers me sometime.

So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer.

The best part about it is that the platform also provided good analytic data to track the bot and nature of users.

The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform.

The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all.

Irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.

I love it, we have already saved so many business hours by using this Chatbot platform.

The thing which I liked the most was its intuitive UX and easy learning curve. The portal allowes you to develop and develop a chatbot on multiple platforms in a matter of minutes.

Simplicity and Ease - I can Surely say this is the best custom bot framework ever. The Intergration part is supereasy and intresting.

Olark is cute, easy to use, and fun. I love that it's personal for each member on my team.

This program is so easy to use that everyone in our office has taken a turn. We love that it can be a subtle, yet helpful, add on to our website.

There were many short outages or features being down. I often had to check the status of the software to see if the problem was being worked on.

Olark was a great quick fix to implement a solid chat platform on your website.

I have used tested Orlak with great chats later and I have to say it is pretty amazing. Customer support Is top notch.

Lack of customizations,  Olark will log you out after 5 min of inactivity without any warning. Operator cant send attachments.

Great solution if you are ready for the most robust chat solution out there or have demanding integration needs with services such as hubspot.

For the price, Olark I believe has been the easiest to use with a clean design, customization options for your chat button, and with excellent customer service. We are very happy with Olark.

Integrates right into our website and customers love it too. Definitely, recommend this one to anyone looking for a great chat service for direct contact with your users.

Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on.

I use Olark chat services daily at work for the past few years. We love it, it is so easy to use and implement.

I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message.

I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done.

Can be integrated into a variety of types of websites. Super helpful for building a website, especially ecommerce websites.

Then as you get the chats, it is very easy to use.

Awesome tool for customer support / feedback. Really easy to set up, affordable, well worth it.

The BEST solution to give a customer service and support. The share and control mode are awesome.

The free option is great for companies like ours where live chat is only used occasionally. We just need basic functionality for now, but love that this can be expanded as our needs grow.

Since we have a large inventory implementation was difficult and took a long time. After that no real cons.

They are really slow in some cases and in some times the chat gets delayed and we began to loose customers.

On occasion, I have experienced some outages, which is frustrating for customers.

Great little chat widget to start helping your online customers in order to close sales.

It took me and my peers a couple of minutes to learn how to use it. Our customers love to chat and they also love how easy it is to get in touch.

Happier customers, better business = revenue success.

When cookies disable chat not working. That Is a littel problem.

I implemented, customized the Olark chat into our platform. It was actually very easy to set it up, the Javascript APIs worked like a charm.

Awesome statistics reporting dashboard. Chat logs are super easy to access and read.

A great tool we have used for a couple years. We would recommend to other companies who would like to use this chat service.

Olark is a great tool to manage effectively your customers.

Pricing is very simple.connection of this software available for free and for the money. It is having live chat, live chat automation.

US Dollar

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. 

It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, & private labeling. 

Using Engati you can leverage the power of machine learning, NLP/NLU to design.


LongDescription

Real Time Analytics

Multi-Channel Management

Code-free Development

Transfers/Routing

Real-Time Monitoring

Customer Service Analytics

Sentiment Analysis

Natural Language Search

Collaboration Tools

Natural Language Processing

Customer Experience Management

Configurable Workflow

Mobile Access

Proactive Chat

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Workflow Management

File Sharing

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Chatbot

Speech Recognition

Reporting/Analytics

Feedback Management

Video Conferencing

Pre-Configured Bot

Drag & Drop

Auto-Responders

Third-Party Integrations

Live Chat

Web browser (OS agnostic)

Please contact us to know more on our pricing models.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Engati

Live Online

Webinars

Documentation

Videos

Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite.


Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later.


Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis.



File Management

Surveys & Feedback

Activity Tracking

Single Sign On

Offline Form

File Transfer

Screen Sharing

Real-Time Notifications

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Monitoring

Customer History

Tagging

Canned Responses

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Windows 2000

Windows 8

Windows 10

Try Olark for free. Scale Olark with your live chat team. 

$17 / month for 1 live chat operator. 
$49 for a team of 4 live chat operators. 

https://www.olark.com/pricing?rid=getapp

Engati vs Olark

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