This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps.

And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface.

Minimal environment for Developers. Costly for small businesses.

It is easy to integrate and creating auto replying FAQ is also easy.

We wanted to engage people on the website to drive conversions to sales and we'll be tracking this closely.

The good part is that it provides multiple platforms to integrate bots to like Facebook, Slack, Skype, Viber and more.

I was really pleased experiencing the outstanding GUI Engati platform provides.

The developers were quick to react to specific requests and their customer service is exceptional. Still early days for us, but the experience has been a good one so far.

The overall experience is pretty great. I love how much support they are always ready to provide.

We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.

The best part of this software is the ease at which we can integrate to pages, channels like slack and etc. So it was damn cool and the Deployment doesn't take much of the time.

The chatbot needs to be trained for all the use cases, and all possible/probable combinations  and then it starts picking the context also. Overall, a good experience and it's worth giving a try.

The product support team from Coviam is very  responsive. The number of integrations are best- you wouldn't find any other product with so many integrations.

I noticed sometimes the web pages reload and even some buttons don't work. E. the hyperlink or href is missed out for some buttons.

REST API features is only what bothers me sometime.

So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer.

The best part about it is that the platform also provided good analytic data to track the bot and nature of users.

The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform.

The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all.

Irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.

I love it, we have already saved so many business hours by using this Chatbot platform.

The thing which I liked the most was its intuitive UX and easy learning curve. The portal allowes you to develop and develop a chatbot on multiple platforms in a matter of minutes.

Simplicity and Ease - I can Surely say this is the best custom bot framework ever. The Intergration part is supereasy and intresting.

I like this app and was first introduced to it when I joined a technical support team. It is fast and reliable and has a nice interface which is easy to navigate.

I liked it because it has this great feature of integration with other software like google drive.

Love that it's user friendly and was very easy to set up. It is real easy to communicate with other team members.

Slack is refined, clean, and very user friendly. It integrates with many other tools in our stack and always offers a great experience.

The different channels help to keep conversations organized. The fun features make this instant messaging fun and add flair.

When te connection is down, the messages stay grey and after some minutes, they fail, so sometimes the internet connection come back and those failed messages are sent after the previous ones.

Overall, I'd say that once a company is used to the mechanisms and abilities of slack, it has the potential to do a lot of good. Once comfortable with it, it is quite efficient and enjoyable.

The best thing about Slack is the ease of use and the ability to communicate quickly and effectively across multiple teams/projects.

I love the feature that allows you to pin links to the header of a channel making it easy for others to access certain documents. In addition,  The Slackbot is a great help tool.

It's really useful, practical and easy to use. Great way to communicate and even fun because you can add your own emogi and use giphy.

It is super user friendly and able to navigate through the platform with ease. It has been money well spent and has helped our business flourish.

I recommend it to everyone I know. More people should use it! perhaps invest more on marketing so that it is more popular among crowds.

The best thing about this software is its easy to use and very useful functions. I love being able to select groups to notify or send announcements easy, essentially getting rid of email.

The only thing that I dislike is that I can easily get distracted by the notifications.

What is nice about slack is that you can have multiple channels based on what the communities interests are and that tagging people in messaging is really helpful.

After working in companies that used popular but non ideal instant messaging apps, having a solution as Slack for messaging the team is a lifesaver.

This software is the best source of communication because here are chatting opportunity is always free and reliable.

Allows superb enterprise-level communication. Integrates with other software seamlessly and allows productivity to be maximized.

It has been a great experience, and customer service is helpful and friendly. It is the perfect software to keep in touch given the difficulties of 2020.

Overall it's good, fast and very user friendly once you start using it you will love this app.

Webhooks are incredibly useful. Custom emojis are great for teams to develop a fun atmosphere.

From keeping message history to other basic necessities, Slack charged for a lot of it. Comparing it to Discord, it cannot compete.

Super light and easy to use interface. Integration services with Google apps (Calendar, Sheets, etc) are excellent and seamlessly integrated into the conversations.

I love the look and how it is comfortable in the eyes. Functional in all aspects especially the integration with other apps that we use like Time Doctor and Asana.

You can easily confuse groups your in and comment something to the wrong team ( I've done it on many occasions) and confused the heck out of some coworkers.

US Dollar

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. 

It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, & private labeling. 

Using Engati you can leverage the power of machine learning, NLP/NLU to design.


LongDescription

Real Time Analytics

Multi-Channel Management

Code-free Development

Transfers/Routing

Real-Time Monitoring

Customer Service Analytics

Sentiment Analysis

Natural Language Search

Collaboration Tools

Natural Language Processing

Customer Experience Management

Configurable Workflow

Mobile Access

Proactive Chat

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Workflow Management

File Sharing

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Chatbot

Speech Recognition

Reporting/Analytics

Feedback Management

Video Conferencing

Pre-Configured Bot

Drag & Drop

Auto-Responders

Third-Party Integrations

Live Chat

Web browser (OS agnostic)

Please contact us to know more on our pricing models.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Engati

Live Online

Webinars

Documentation

Videos

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.


Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.


Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.


Slack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.



Commenting/Notes

Milestone Tracking

Messaging

Surveys & Feedback

Meeting Management

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Activity/News Feed

Video Chat

SSL Security

Single Sign On

Project Planning/Scheduling

Project Management

Real Time Synchronization

Communication Management

Brainstorming

Call Recording

Calendar Management

Full Text Search

Presentation Streaming

File Transfer

Group Management

Call Routing

Testing/QA Management

Audio / Video Conferencing

Audio Calls

Notes Management

Screen Sharing

Compliance Management

Real Time Data

Discussions/Forums

Agile Methodologies

Two-Factor Authentication

Issue Management

Real-Time Notifications

Call Conferencing

Real-Time Updates

Video Support

Percent-Complete Tracking

Traditional Methodologies

Multi-User Collaboration

Time & Expense Tracking

Authentication

Reporting/Project Tracking

Real-Time Chat

Billing & Invoicing

For Sales Teams/Organizations

Team Chat

Two Way Audio & Video

Budget Management

Usage Tracking/Analytics

In-App Training

Prioritization

Remote Access/Control

Communications Management

Remote Support

Tagging

Archiving & Retention

Onboarding

Task Management

Document Management

@mentions

Search/Filter

Member Directory

Support Ticket Management

Contact Management

Knowledge Base Management

For Small Businesses

Productivity Tools

Content Delivery

Content Management

Screen Capture

Screen Recording

Audio Capture

Reporting & Statistics

Slack is available across three premium tiers with pricing based per user per month, outlined below:

Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly)

Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly)

Enterprise Grid: contact Slack for custom pricing details

Engati vs Slack

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Advisor Recommendations & User Awards

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