This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps.

And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface.

Minimal environment for Developers. Costly for small businesses.

It is easy to integrate and creating auto replying FAQ is also easy.

We wanted to engage people on the website to drive conversions to sales and we'll be tracking this closely.

The good part is that it provides multiple platforms to integrate bots to like Facebook, Slack, Skype, Viber and more.

I was really pleased experiencing the outstanding GUI Engati platform provides.

The developers were quick to react to specific requests and their customer service is exceptional. Still early days for us, but the experience has been a good one so far.

The overall experience is pretty great. I love how much support they are always ready to provide.

We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.

The best part of this software is the ease at which we can integrate to pages, channels like slack and etc. So it was damn cool and the Deployment doesn't take much of the time.

The chatbot needs to be trained for all the use cases, and all possible/probable combinations  and then it starts picking the context also. Overall, a good experience and it's worth giving a try.

The product support team from Coviam is very  responsive. The number of integrations are best- you wouldn't find any other product with so many integrations.

I noticed sometimes the web pages reload and even some buttons don't work. E. the hyperlink or href is missed out for some buttons.

REST API features is only what bothers me sometime.

So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer.

The best part about it is that the platform also provided good analytic data to track the bot and nature of users.

The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform.

The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all.

Irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.

I love it, we have already saved so many business hours by using this Chatbot platform.

The thing which I liked the most was its intuitive UX and easy learning curve. The portal allowes you to develop and develop a chatbot on multiple platforms in a matter of minutes.

Simplicity and Ease - I can Surely say this is the best custom bot framework ever. The Intergration part is supereasy and intresting.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. 

It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, & private labeling. 

Using Engati you can leverage the power of machine learning, NLP/NLU to design.


LongDescription

Real Time Analytics

Multi-Channel Management

Code-free Development

Transfers/Routing

Real-Time Monitoring

Customer Service Analytics

Sentiment Analysis

Natural Language Search

Collaboration Tools

Natural Language Processing

Customer Experience Management

Configurable Workflow

Mobile Access

Proactive Chat

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Workflow Management

File Sharing

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Chatbot

Speech Recognition

Reporting/Analytics

Feedback Management

Video Conferencing

Pre-Configured Bot

Drag & Drop

Auto-Responders

Third-Party Integrations

Live Chat

Web browser (OS agnostic)

Please contact us to know more on our pricing models.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Engati

Live Online

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Activity Tracking

Customer Segmentation

SMS Messaging

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Print Management

Customizable Fields

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Screen Sharing

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Real Time Data

Performance Metrics

Inbound Call Center

Routing

Service Catalog

Call Scripting

Discussions/Forums

Phone Key Input

Issue Scheduling

Issue Management

Text Editing

Call Reporting

Complaint Monitoring

Filtering

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

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