About Formilla.com

Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in one powerful platform, Formilla is an efficient way to communicate with your customers. 

Easily install Formilla to any website to chat with website visitors right away, with mobile apps available for Android and iPhone devices when you're on the go. Use real-time visitor monitoring to see active visitors, what webpages they are viewing, and initiate chats with them to answer pre-sales questions or provide proactive support.  Automatically increase engagement by greeting customers using time-based triggers to pop-up on any webpage of your site.  

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

27 Reviews of Formilla.com

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

July 2019

Troy from Law Office of Troy M. Moore, PLLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Legal Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Great for my law office

I love engaging with people directly from my website while they are searching for my services. It should yield higher conversion rates.

Pros

I can manage it myself. Other services that offer chatting services to lawyers hard sell a managed service where it costs an arm and a leg. This way, I have control over what people are told on my behalf, and they know they are speaking directly to the attorney.

Cons

Nothing so far. Customer support answered the phone by a human!

April 2020

Kathy from Northbridge Technology Alliance

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2020

Easy integration, and great company!

I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work. Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done.

Pros

My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence. We have implementations in Wordpress, Drupal, and a several custom software apps. Using Formilla all these components can interact together to provide a single connection point for our partners and support team.

Cons

We have not requirements for a customer-interface chat tool that Formilla does not provide.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2018

Formilla review

Pros

Notifications everytime there’s interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used.

Cons

The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website

August 2020

Leanne from Westlawn Finance Limited

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2020

Formilla Chat Bot

I am predominantly using the software as the operator of our 'chat bot' at present. I hope to learn more about the software in time

Pros

Chat Bot was recently introduced to my business. Formilla has made the introduction simple and efficient, allowing me to focus solely on the needs of our clients

Cons

Formilla is simple and efficient, allowing me to focus solely on the needs of our clients

August 2020

LAURA from BestOfficeCleaning.com

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

August 2020

Great chat feature

It's been great way to convert leads.

Pros

It's user friendly and love that I can use from my mobile.

Cons

So far so good. New to chat feature so not able to give more constructive criticism.