About Formilla.com

Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in one powerful platform, Formilla is an efficient way to communicate with your customers. 

Easily install Formilla to any website to chat with website visitors right away, with mobile apps available for Android and iPhone devices when you're on the go. Use real-time visitor monitoring to see active visitors, what webpages they are viewing, and initiate chats with them to answer pre-sales questions or provide proactive support.  Automatically increase engagement by greeting customers using time-based triggers to pop-up on any webpage of your site.  

Helper Chat B...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

15 Reviews of Formilla.com

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

July 2019

Troy from Law Office of Troy M. Moore, PLLC

Company Size: 2-10 employees

Industry: Legal Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Great for my law office

I love engaging with people directly from my website while they are searching for my services. It should yield higher conversion rates.

Pros

I can manage it myself. Other services that offer chatting services to lawyers hard sell a managed service where it costs an arm and a leg. This way, I have control over what people are told on my behalf, and they know they are speaking directly to the attorney.

Cons

Nothing so far. Customer support answered the phone by a human!

February 2018

Precision from Precision Facilities Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2018

Amazing

Pros

Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on.

Cons

I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it.

December 2019

Joe from iListhomes

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Awesome Chat Software

Easy to set up and use. Highly recommend.

Pros

Great functionality and loaded with features for the money

Cons

None yet - our team us using it and it works great

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2018

Formilla review

Pros

Notifications everytime theres interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used.

Cons

The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a ones presence on the website

May 2019

Cynthia from Blue Rock Daylite Help

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Formilla web chat has greatly increased my client interaction

My clients love being able to ask me questions about my products and services in real time. We can work together to choose the product that best fits their needs. It has helped me convert potential clients into clients, and keep existing clients engaged.

Pros

Formilla web chat is very easy to configure and use. Support staff is super responsive, friendly and quick to fix a small issue that I experienced, even though that issue was non-critical and didn't affect the performance of the software...they were still on it, no issue too small!

Cons

I really don't have any cons on this software