# Formilla.com Software Reviews, Demo & Pricing - 2026 > Review of Formilla.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/formilla-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Formilla.com Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/live-chat/formilla-profile/alternatives/) # Formilla.com 2026: Benefits, Features & Pricing Wondering if Formilla.com is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Formilla.com 4.8 [(29)](https://www.softwareadvice.com/live-chat/formilla-profile/#reviews) Pricing Starting at $24.99 per month ### About Formilla.com Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in one powerful platform, Formilla is an efficient way to communicate with your customers. Easily install Formilla to any website to chat with website visitors right away, with mobile apps available for Android and iPhone devices when you're on the go. Use real-time visitor monitoring to see active visitors, what webpages they are viewing, and initiate chats with them to answer pre-sales questions or provide proactive support. Automatically increase engagement by greeting customers using time-based triggers to pop-up on any webpage of your site. Helper Chat Bots use Artificial Intelligence to answer commonly asked questions at any time, day or night. Consistently train your bot to learn to answer additional questions, freeing up time to focus on other tasks while providing immediate support to your customers. Use marketing automation tools to target customers with custom In-App pop-up messages that encourage a given action, and keep customers coming back to your website with automatic e... mail messaging. Wondering if Formilla.com is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Formilla.com User Interface ## Popular Formilla.com Alternatives Main Product Formilla.com 4.8 [(29)](https://www.softwareadvice.com/live-chat/formilla-profile/#reviews) Ratings Breakdown - 4.69Ease of use - 4.43Value for money - 4.91Customer support - 4.59Functionality Pricing Starting at $24.99 per month Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16375)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24119)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## Formilla.com Pricing and Plans Starting price: $24.99 per month Free Trial Free Version Free $0.00 flat rate, per month No plan information available Premium $24.99 flat rate, per month Plan includes: - 3rd Party Integrations - Banned Visitors - Canned Messages - Unlimited Live Chats - Up to 2 Agents Professional $49.99 flat rate, per month Plan includes: - 3rd Party Integrations - Banned Visitors - Canned Messages - File Sharing - Formilla Branding Removal - Install on Multiple Websites - Unlimited Live Chats - Up to 2 Agents Growth $69.99 flat rate, per month Plan includes: - 3rd Party Integrations - Banned Visitors - Canned Messages - Email Messages - File Sharing - Formilla Branding Removal - In-App Messages - Install on Multiple Websites - Real-Time Visitor Monitoring - Unlimited Live Chats Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Formilla.com Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Formilla.com Chatbot Customer Support Customizable Branding Geotargeting Live Chat Offline Form Proactive Chat Real-time Consumer-facing Chat Reporting/Analytics ## Formilla.com User Reviews Overall Rating 4.8 Ratings Breakdown 5 79% 4 21% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.4 Customer support 4.9 Functionality 4.6 Have you used Formilla.com and would like to share your experience with others? Stéphane G. Verified reviewer Professional Training & Coaching Self-Employed Used weekly for less than 12 months Review source Reviewed February 2019 Nice apply 5 Very good Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: Easy to use, visual and it's instantaneous Cons: May be le prise but, I dit'nt compare with competitors Read More KF Kathy F. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed April 2020 Easy integration, and great company! 5 I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work. Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done. Ratings Breakdown 5 Ease of use 5 Functionality Pros: My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence. We have implementations in Wordpress, Drupal, and a several custom software apps. Using Formilla all these components can interact together to provide a single connection point for our partners and support team. Cons: We have not requirements for a customer-interface chat tool that Formilla does not provide. Read More VR Verified Reviewer Market Research 51-200 employees Used daily for less than 2 years Review source Reviewed November 2018 Formilla review 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: Notifications everytime there’s interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used. Cons: The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website Read More Kit M. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 2 years Review source Reviewed May 2018 This is a great tool for customer engagement! 5 We recommend this application to our clients. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is easy to navigate, has some cool CRM tools for leads, and is not intrusive to the site visitor. It has a phone app that allows us to interact with potential customers when we are not at our desktop or laptop. That's handy! Cons: I haven't found anything that I don't like about it. The interface is intuitive and informative. :-) Read More PF Precision F. Used daily for less than 6 months Review source Reviewed February 2018 Amazing 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on. Cons: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it. Read More PM Paige M. Verified reviewer Photography Self-Employed Used daily for less than 12 months Review source Reviewed February 2017 FANTASTIC Plug In for Live Chat! 5 I tried three other chat programs and none of them came close to what Formilla does. Their customer support is fantastic! Instead of canned responses, I got immediate answers to my questions. I love the dashboard and how easy it is is to edit as I see what works best. They were able to help me customize so that the chat window only shows up on my pages and not my blog posts. This means that I am able to focus my attention on visitors to my pages when they are ready to make a purchase versus just there to gather information. I was able to customize the chat button to blend in beautifully with my website colors and I was able to customize the chat message so easily. Their iPhone app is great - I can quickly toggle my availability on and off in a second. I am a Google Analytics junkie and I LOVE being able to see who is on my site and watch their movement from page to page. The cost of this product for the value that I receive is amazing. In fact it paid for itself for the next 5 years in the first week. You can't afford not to try Formilla! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and Customer Support. Cons: None Read More CR Cynthia R. Verified reviewer Information Technology and Services Self-Employed Used daily for more than 2 years Review source Reviewed May 2019 Formilla web chat has greatly increased my client interaction 5 My clients love being able to ask me questions about my products and services in real time. We can work together to choose the product that best fits their needs. It has helped me convert potential clients into clients, and keep existing clients engaged. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Formilla web chat is very easy to configure and use. Support staff is super responsive, friendly and quick to fix a small issue that I experienced, even though that issue was non-critical and didn't affect the performance of the software...they were still on it, no issue too small! Cons: I really don't have any cons on this software Read More VR Verified Reviewer Financial Services 11-50 employees Used daily for more than 2 years Reviewed April 2021 Great way to communicate with customers 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is very easy to setup and get going and move the team forward. Cons: It would be nice to have more integrations with other software Read More RP Rick P. Verified reviewer Used daily for less than 2 years Review source Reviewed June 2018 Chat program for your website. Very easy to set up and it works great. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It worked great with my website - we have a wix website. So easy to just go in and add it to our website and customize the wording. It even has an auto answer feature if you want to automatically give answers to the same questions. Cons: It seems like it lags a little in notifying you of a message - may 15-20 seconds - would like to see that be immediate. Read More VR Verified Reviewer 11-50 employees Used daily for less than 6 months Review source Reviewed June 2018 Formilla has been a great tool for our website to allow customers another method of reaching us. 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: I really like the ease of the Formilla platform. Requests come through immediately and responding is quick and easy. Also, the customization is handy. Cons: There isn't much I don't like about Formilla. I do wish it was free...but don't we all wish for great software to be free? ;) Read More Showing 1 - 10 of 29 Reviews Load More Reviews ## Formilla.com Popular Comparisons [WhatsApp vs Formilla.com](https://www.softwareadvice.com/live-chat/formilla-profile/vs/whatsapp/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/formilla-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24119) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16375) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4463) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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