It is the busiest page on my site and visited TONS times a day by people sometimes the same people over and over that have no intention of purchasing my product.

I love being available when someone has a question. I believe customers are more likely to follow through with a purchase when I am readily available for questions.

Formilla live chat is offering a fantastic service. Easy to use, great customer support and at a very affordable price is something you can't pass.

My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence.

Very happy with this product. Customer Service is great.

The software needs to have the ability to block individual pages on your site without having to paste code into each individual page. For me this is a real pain.

Formilla had done great job. This tool is simple, easy to integrate and effective for conversions.

It is very easy to use and to install the application. The features of it as access tracking is great.

Solved a lot of communication issues with clients. Have seen a great increase in revenue.

Their iPhone app is great - I can quickly toggle my availability on and off in a second.

I am a Google Analytics junkie and I LOVE being able to see who is on my site and watch their movement from page to page. The cost of this product for the value that I receive is amazing.

Great functionality and loaded with features for the money.

The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website.

Instead what I am left doing is blocking every person who visits that page.

I like how I get to only pay a small amount per month and still be able to be the person who responds directly to the chats.

I really like the ease of the Formilla platform. Requests come through immediately and responding is quick and easy.

I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work.

I haven't found anything that I don't like about it. The interface is intuitive and informative.

Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done.

It's user friendly and love that I can use from my mobile.

New to chat feature so not able to give more constructive criticism.

Love the increase in business I have gotten from the service.

Missing some features regarding customization.

I like its appearance , ease of use and auto responses and that it is very customisable. I also like how easy it was to integrate with my website.

Quite complete solutions (nice chat experience for customers, analysis features and operation itself).

It is great way to build customer relationship through live chat platform.

I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase.

Great and easy way to interact live with your costumers.

It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Its free, its easy to use, its professional, high quality and easy to install. And... it works! not much more you could ask for from a free solution.

Sometimes the settings were a little bit unclear.

A little red dot under the bell icon visible only in the main administrator account was indicating the problem.

I am very satisfied with the use and really excited where the future will take us with their struggle to develop new things.

It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features.

I am very pleased with the tool. Elegant and professional.

I like to be able to chat with my clients in real time. For people who want quick answers, this is an ideal option.

I like the customer support: speedy, friendly and competent. In addition, I like that there is a free-version available.

The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway.

240 messages where not delivered to our inbox since December 2019 to July 2020. Just imagine how many clients we lost.

A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use.

Good integration in Wordpress Multi Languages Support Good Stats User Personalization Multiple Operators Macros.

Easy to use a person recommended it so far so good as a trial.

Easy to use and to setup. We plan to use this for direct customer interaction and support as well as chatting solution for team members.

This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat.

That u can let your costomers ask for help with ease.

We have been using Userlike frequently and are very impressed by the many functions it provides.

Ease of use, ability to fine tune, intergration to other platforms.

US Dollar

Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in one powerful platform, Formilla is an efficient way to communicate with your customers. 


Easily install Formilla to any website to chat with website visitors right away, with mobile apps available for Android and iPhone devices when you're on the go. Use real-time visitor monitoring to see active visitors, what webpages they are viewing, and initiate chats with them to answer pre-sales questions or provide proactive support.  Automatically increase engagement by greeting customers using time-based triggers to pop-up on any webpage of your site.  


Helper Chat Bots use Artificial Intelligence to answer commonly asked questions at any time, day or night.  Consistently train your bot to learn to answer additional questions, freeing up time to focus on other tasks while providing immediate support to your customers.  


Use marketing automation tools to target customers with custom In-App pop-up messages that encourage a given action, and keep customers coming back to your website with automatic email messaging.



LongDescription

Transfers/Routing

Offline Form

Mobile Access

Proactive Chat

Transcripts/Chat History

File Sharing

Website Visitor Tracking

Geotargeting

Real-time Consumer-facing Chat

Customizable Branding

Reporting/Analytics

Auto-Responders

Third-Party Integrations

Canned Responses

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

$29.99 - Premium
$49.99 - Professional
$69.99 - Growth
See Formilla.com

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

Formilla.com

Live Online

Documentation

Userlike is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations, file sharing and intelligent routing. 
 
Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. 
The live chat tool lets your customers choose to either have a real-time conversation or continue it at a later time - just like their favorite messaging apps. 
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.
 
Self-learning chatbots, FAQ pages and contact forms can be used in your customer service via the Userlike AI Automation Hub. This feature is connected to an AI knowledge base that learns independently over time, improving the accuracy of its answers to customer inquiries.
 
For Userlike, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Userlike a GDPR-compliant customer communication solution.  
 
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Userlike. 


Support Ticket Management

Real Time Analytics

Cataloging/Categorization

Surveys & Feedback

Personalization

Customizable Reports

Activity Tracking

SMS Messaging

Video Chat

Real-Time Monitoring

Customer Service Analytics

Human Handover

Knowledge Management

Communication Management

Customer Database

Template Management

Customer Support

One-to-One Messaging

Email Distribution

Customer Experience Management

Screen Sharing

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Chat Transcript

Multi-Channel Communication

Queue Management

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Real-time Updates

Email Management

Video Support

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Chat/Messaging

Customizable Templates

Real-time Conversations

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Behavior Tracking

Chatbot

Feedback Management

Pre-Configured Bot

Negative Feedback Management

Customer History

Live Chat

Virtual Assistant

Search/Filter

Lead Capture

Multiple User Accounts

Ticket Management

Windows 7

Windows Vista

Windows XP

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below:

Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially)

Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially)

Flex: Contact Userlike for custom quote

Formilla.com vs Userlike

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