This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

Honeit Team is very customer service driven—one of the best.

I LOVE that I am able to go back and listen to interviews. Our clients love that they can listen to snippets of the interview and get an idea of candidate communication skills.

SENSITIVE CONTENT HIDDEN] have always been incredibly supportive in understanding our organization and the growth path we've been on.

Even just the call scheduling feature is fantastic, but being able to record bits of audio is an amazing and helpful tool -- we've been able to quickly consider talent for a variety of roles this way.

I have one particular Client who loves to listen to the Audio, to hear the Candidate's communication skills. Honeit is very helpful for roles that are very technical.

The software was already integrated when I started with The Growth Factor Group, so I can't speak on the integration process, but this software is a true game changer.

There are some functional issues. There's a lag in calls and the system can get to be a little glitchy at times.

It's a great tool for a recruiter so he could pay attention and capture all pertinent information on every call.

Ease of use - seamless to transition to our phone interviewing process. Professional appearance of candidate submissions to clients.

The audio recordings are great; you have the ability to focus on your conversations and refer back to them later. Also, the audio clips help highlight the candidate's skills to hiring managers.

It's also helpful to have a record of all my calls and the ability to go back and reference conversations within seconds.

The ease of use is a major factor in our appreciation of HoneIt.

But not THAT long with Honeit. I  really can't think of anything I don't like.

I don't like that you have to  tell the candidate they are being recorded when you dial-out.

Honeit does an excellent job of branding your info into the automated schedular. This has eliminated chasing candidates for time availability and improved the total presentation of their credentials.

They were responsive when we needed to scale up and help us dial things back down during the initial COVID hit.

I love HoneIT... it is very great for technical Recruiting.

And the excerpts from the interview are useful to review after and to share with hiring managers.

Not sure how to forward some of the information to clients.

Amazing fromt he top-down from [sensitive content hidden] reaching out - taking feedback to have his team ensure what we asked for is working the way WE envisioned.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real Time Notifications

Forms Management

Service History

Workflow Management

Real-time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

Honeit is a cloud-based interview collaboration and talent intelligence platform designed to help businesses engage, screen, schedule, and assess candidates using real-time conversational insights. Hiring managers can utilize the application to automatically schedule calls, record or transcribe interviews, and attract talent through audible job previews.

Features of Honeit include automated interview scheduling, call recording, interview transcription, text messaging, data export, application submission, and more. It offers a marketing module, which lets recruiters share job preview links and boost referrals across social media platforms including LinkedIn, Twitter, and Facebook. Administrators can also build custom interview guides for recruiters to screen technical candidates and discover call transcripts, interview questions, skill tags, and notes for specific skill sets in the centralized dashboard.

Honeit allows API integrations with Microsoft Outlook, Slack, Greenhouse, SmartRecruiters, Loxo, and Lever enabling businesses to export interview data to share with fellow recruiters or team members. The platform provides an inbuilt VoIP to facilitate global communications, a CRM tool to manage clients and team projects, and an integrated calendar to schedule round-robin interviews.

Call Tagging

Live Video Interview

Two-Way Audio & Video

Real-time Scheduling

Interview Management

Code-free Development

Job Application Management

Recruiting Firms

Social Recruiting

Team Calendars

Calendar Management

Natural Language Processing

On-Demand Recording

Assessment Management

Recording

Real Time Data

Background Screening

Question Library

Job Posting

Candidate Management

Online Booking

Automated Scheduling

Skill Assessment & Scoring

Video Call Recording

Speech Recognition

Honeit offers a 14-day free trial for new users, after which the software is available across 4 pricing tiers (Starter Plan, Plus Plan, Pro Plan, Enterprise Plan). Pricing and functionality - outlined below - scales with call recording and transcription time and other features. 
Starter Plan: $25/month
Plus Plan: $45/month
Pro Plan: $85/month
Enterprise Plan: Contact Honeit for pricing details.

Freshdesk vs Honeit

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