This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

Sending ads is now made Fast and perfectly with the ManyChat messenger bot. It has grown my customer list.

Facebook Messenger policies are now very strict and that hurts Manychat because you can't message a user outside of the 24 hour period. This is now making list building in Messenger impossible.

I created automations to handle customer support.

Manychat is easy to navigate and overall easy to send a message and get a quick reply and get new traffic. I like the different tools that help me build my Subscriber base.

However, considering the wide range of features and tools offered by ManyChat, I believe it is worth the investment for businesses looking to improve their customer communication and engagement.

It's really great to automate message with leads and start conversations when people say a certain keyword. Really intuitive and powerful.

They have an amazing and responsive customer support team and I highly recommend it for building bots. It's also pretty inexpensive.

I use for increase my traffic and interactions in my Social Networks page, till now i am very satisfied. I very funny create a lot of interesting chatbot  with emoticons.

Overall, I satisfied with ManyChat. They have a lot of useful tools that I can use in my business.

To allay these worries, companies and organizations using ManyChat should be open about their data collecting and usage practices.

This smart tool helps creating engaging conversations while boosting your email leads and sales. It's very versatile, unlike other tools.

What I really like about ManyChat is the ease with which I can create chatbot flows. What I also like is the visual statistics of it.

After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates.

It solved all my problems of spending time to reply comments , it's all automated. Best easy simple ever tool.

It was easy to use and i love this website is easy and cool.

ManyChat was the first chatbot that we used for our website and we had very good results in relation to its price. Our customers were quite satisfied with the chat responses.

With so many people using this for different purposes, it's also easy to get inspired by other businesses. There's a whole community of ManyChat users that's sharing their strategies and examples.

Great product, but there are more cost effective options.

Very poor support and very poor functionality. They offer no access to the data they are uploading, so we are unable to check if there are any errors occurring and support is unwilling to assist.

Their have a good packages prices for professional use, but i use also free for simple projetcts.

Great chatbot and livechat tool. Really powerful and intuitive.

It's rich in features and is by far the most well-rounded solution for serious marketers. Their UI is on point and building bot flows is enjoyable and highly customizable.

This is an easy to use chat bot tool that has a lot of features for affordable pricing.

We pay for 10,000 contacts each month ($65 USD / mth) yet we are unable to contact them.

Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels.

Overall experience excellent: we are dealing with a product that does many things and does them well.

Friendly customer service. Super smooth automation.

They should remove the services from their website, but that would defeat the purpose of building a messenger list and therefore make their pricing irrelevant.

Unfortunately, we had to scrap our entire ManyChat project because our users had so much trouble getting to it.

The marketing tools and integrations are also useful in helping me to send targeted messages to my audience and track the performance of my campaigns.

I am from argentina and here we have some issues to pay in dollar.

Manychat is super easy to user. Anyone can implement complex messenger automations with drag and drop functionalities.

ManyChat helps me attain several marketing goals by engaging customers with Messenger bots; it also helps me get leads and useful data.

In conclusion, ManyChat can be an excellent solution for companies looking for a simple and economical approach to automate client interactions on chat platforms.

We chose ManyChat as our website's initial chatbot, and considering its cost, we saw excellent results. The chat comments received from our customers were well received.

What I don't like about it is, and this isn't manychat's issue is that if I have facebook business manager and manychat apps on my phone, both tend to get messed up.

I definitely recommend them for constructing bots because they have a fantastic and helpful customer support crew. It is also reasonably priced.

The user interface was intuitive enough and pleasant enough that I didn't mind working in it all day, every day for about 3 months.

When it comes to chatbot automation and ease of use, ManyChat is the best option.

I even integrated Shopify and Google Sheets with my ManyChat Bot. I also save money on ads by cleaning my ManyChat list from Inactive Subscribers.

As a product it's great and the community is also fantastic. Many services try, and fail at creating a supportive community but MC has succeeded here.

Automatic like comment in flow creation is excellent.

I love building bots on ManyChat and I always highly recommend it to my clients. It's easy to use and has all the features I need for my projects.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

ManyChat is a cloud-based chatbot solution designed to help small businesses drive chat marketing campaigns through social media platforms and text messaging. Key features include message broadcasting, drip marketing, A/B testing, audience segmentation and lead conversion.


The solution comes with a drag-and-drop interface, which allows businesses to design custom chatbots using predefined templates. Employees can use the solution to interact with prospects, capture contact information such as name, email address or phone number and add tags to audience groups as per actions performed. It includes a pause automation feature, which enables agents to stop incoming bot messages for a particular period while communicating with a single subscriber.


ManyChat offers integration with various third-party applications such as Google Sheets, Shopify, MailChimp, PayPal, Integromat, ConvertKit, ActiveCampaign and more. It comes with a mobile app for iOS. The solution is available on monthly subscriptions and support is provided via email and documentation.



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