Gorgias
About Gorgias
Awards and Recognition
Gorgias Pricing
BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included Custom enterprise plans are also available - contact Gorgias for more information.
Starting price:
$60.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Gorgias
1 - 5 of 111 Reviews
Juliette
Apparel & Fashion, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed January 2024
Works Like A Charm.
Sai
Verified reviewer
Internet, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Ideal Customer Experience Platform
Highly recommend using Gorgias, it’s been productive and effective for CX and suppor
PROSGorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process! I highly recommend using Gorgias for all those support projects
CONSMore integrations and flows with ESPs and CDPs would make communication streamlined across platforms
Reason for choosing Gorgias
Pricing and strategy support
Reasons for switching to Gorgias
Pricing and support from the team
Maria
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Very helpful for staying organized and consistent
Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration.
PROSThe company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients
CONSThere's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also.
Reason for choosing Gorgias
It seemed like the best option when it came to functionality. The other two options we were considering seemed more old school, where as Gorgias seems more modern by allowing us to fully analyze customer issues, returns, questions, and doubts while allowing us to speed up response and relsoution time.
Reasons for switching to Gorgias
We needed to improve the customer experience when it came to reaching out to customer service.
Sigmund
Verified reviewer
Consumer Electronics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Basic chat tool for small businesses
Basic support for chats but need better reporting functions
PROSEase of use across multiple channels from social media to your own websites
CONSNot a lot of good reports to drill down productivity
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2020
Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify
User love it and very few headaches. Some integrations need better docs on how to use advanced functionality.
PROSReally nice interface, users love it. Very easy to configure. Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Developer friendly with good API
CONSIf you want to integrate ebay or amazon, you need a third party add on which is itself limited. Prepare for additional costs. Rules and Macro engine has some limitations when looking to fully automate processes. It could be easier to test rule logic before deploying.
Reasons for switching to Gorgias
eDesk had better amazon / ebay integration but had severe limitations elsewhere. Gorgias a better all round fit.
