HappyFox Chat vs LiveAgent

HappyFox Chat has 17 reviews and a rating of 4.53 / 5 vs LiveAgent which has 1003 reviews and a rating of 4.69 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.53 / 5 (17)

4.69 / 5 (1,003)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

February 11, 2021

April 26, 2021

Pros/Cons

  • Pros

  • WooCommerce and Facebook tie-in. Intuitive and easy to use.

  • Customer history of chats and actions is provided real-time. Plenty of extensions. Affordable. Awesome customer support :) Nice commands

  • Cons

  • The analytics aren's as comprehensive as the platform we are using before, but they do show the basic info of how many chats we have on certain days.

  • Many people doesn't know about the software therefore needs more marketing. Need to add more features and updating. New chat designs needed to be added.

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customization. Very flexible options.

  • Cons

  • Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.

  • The interface could use some additional options with potentially a more modern style, but otherwise works very well.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos