About Haptik

Haptik is a conversational AI platform designed to help businesses in telecom, travel, hospitality, financial services and eCommerce industries manage customer experiences using omnichannel virtual assistants. Professionals can include various elements including menus, quick replies, image carousel, store locator and chatbot prompts, among others to improve the user interface according to requirements.

Key features of Haptik include a drag-and-drop interface, multilingual conversations, AI recommendations and data security. Administrators can gain insights into trending user queries, bot breaks, return on investment (ROI), customer interactions, key actionables, user query repetition and other metrics using analytics and natural language understanding (NLU) cap...


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14 Reviews of Haptik

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(11)

11

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

July 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

Excellent customer service

Excellent. Brilliant execution.

Pros

We had set out to make a chat bot and soon realized it was an uphill task. The Haptik team entered the scene and took the onus. Within the first few meetings we realized our work is in good hands. Team had everything in control, from costing options to product development. From legal conversations to general task management, the team did it all. Happy to partner with Haptik.

Cons

Would appreciate if the reporting interface is more robust.

July 2020

Narayan from ISON Xperiences

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

Awesome Conversational AI bot, SME in Telecom

Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation

Pros

Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features

Cons

Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends

Reasons for Choosing Haptik

Pricing, capital investment details, product exclusivity

July 2020

venugopal reddy from Staidlogic

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

July 2020

Review on the Associate level

It was pretty decent for a person who is not so familiar with coding

Pros

I Liked the fact that the interface was pretty much straight forward and avoided in any confusions

Cons

I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc

July 2020

User Profile Picture

Jeet from Weird Labs Private Limited

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2020

A good product for all your AI needs

Pros

The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey.

Cons

While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.

Reasons for Choosing Haptik

Haptik as a platform was better suited to my needs. Haptik also came in with some ready to deploy templates that we could customize per our requirement.

July 2020

Sachin from Reliance Industries Limited

Company Size: 10,000+ employees

Industry: Oil & Energy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Bot Implementation just got a whole lot easier!

My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development. We had used the help of Haptik & Machine Learning to intuitively suggest Learners with Learning Content based on their interests. The Learning Assistant was a huge hit as we reached 1,00,000+ users organically without the need of any marketing efforts.

Pros

The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users. We have onboard multiple businesses of Reliance onto our platform in which the Bot behaves differently with every business. Haptik seems to accommodate the changing requirements with ease. Additionally, training and pushing critical changes can be performed onan immediate basis and the Haptik Team has always been vested in all our endeavours.

Cons

One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence.

Reasons for Switching to Haptik

DialogFlow did not provide the rich UI provided by Haptik.