--- title: "HelpCrunch Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HelpCrunch. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HelpCrunch is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/helpcrunch-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) / HelpCrunch Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/helpcrunch-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/helpcrunch-profile/alternatives/) # HelpCrunch User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 195 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 157 reviews (81%) - 4 stars: 35 reviews (18%) - 3 stars: 2 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. - My favrite feature is the AI assistant that saves us hours in writing help center content. - The automated messages are great, and the ability to track customer journeys helps us provide better service. ### Most mentioned cons - The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. - Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. - IOS version lacks a few features, as I understand should be fixed in the next IOS update. ## HelpCrunch customer reviews Showing reviews 1-25 of 195 (page 1). ### The only chat which can solve all our needs so far - Overall rating: 5/5 - Reviewer: Anastasiia S. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. #### Cons That we need to pay extra for AI Editor. --- ### Way to improve HelpCrunch - Overall rating: 4/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. #### Cons - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. #### Reasons for choosing HelpCrunch Primarily - because of your support on mobile platforms and based on feedback we received from our sales team. #### Vendor response Hey Alex! Thanks for the detailed review. Glad you found most of the functionality in HelpCrunch helpful and easy to use. Of course, there's always room for improvements - and that's what out team is always after. Wanted to address a few things you've pointed out: - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year. - You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time. This way you can create a greeting or a pricing-related message with a link to your pricing page. Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat! Replied September 2019 --- ### Web software ok. Mobile app non-functional. Service non-existent - Overall rating: 2/5 - Reviewer: Andrew R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It was reasonably easy to install, although took a while to configure. #### Cons Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers. #### Vendor response Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care! Replied July 2020 --- ### Itegrated cost effective solution very suitable for SMB - Overall rating: 5/5 - Reviewer: Petr P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD). #### Cons Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem. #### Reasons for choosing HelpCrunch Met all requested features. Affordable price. Best quality / price ratio. #### Reasons for switching to HelpCrunch HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary) --- ### Excellent value-for-money Software for our SaaS business - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 ! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams #### Cons - No Drip email marketing implemented (well, not yet as of 12/2019) #### Reasons for switching to HelpCrunch Customerly did not work properly, and there was no answer for 2 weeks to our questions. #### Vendor response Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you. Replied January 2020 --- ### Has promise - Overall rating: 4/5 - Reviewer: Rodney M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit. #### Cons Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be #### Reasons for switching to HelpCrunch Pricing. Intercom just charge for everything. --- ### Excellent chat software for your Wordpress site! - Overall rating: 5/5 - Reviewer: Peter J. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. #### Cons I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. #### Reasons for choosing HelpCrunch Because Helpcrunch was free for me. When they offered a lifelong fee I knew I could easily continue without paying a dime. However, Helpcrunch is so helpful to my site that I decided to pay for the one-off fee. They have deserved it! #### Reasons for switching to HelpCrunch I have only few visitors on my website, so having a solution with a relatively high subscription fee is not feasible for me. #### Vendor response Appreciate the kind words, Peter! Replied August 2019 --- ### Very good software that drives customer interaction - Overall rating: 5/5 - Reviewer: BJ J. - Verified reviewer: Yes - Industry: Newspapers - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased. Nice people, good software and good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication. #### Cons I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now. #### Reasons for choosing HelpCrunch I liked the integration of a help desk with the news. #### Reasons for switching to HelpCrunch I found it to be a little more difficult to use and very expensive. #### Vendor response Thanks so much for the detailed review, BJ! We're looking to improve our user onboarding soon so it takes even less time to completely set up your account. And yes, facebook messenger integration is coming soon. Stay tuned! Appreciate your business. Replied August 2019 --- ### Excellent Tool For Your Customers - Overall rating: 5/5 - Reviewer: Juan B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site. #### Cons The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain. #### Reasons for choosing HelpCrunch The quick and responsive customer service. #### Reasons for switching to HelpCrunch Was offered a lifetime deal with Help Crunch and the customer service was top notch. #### Vendor response Hi Juan! Thanks for your review. Glad that you're now able to easily chat with your customers in real-time and reach them even after they leave your website. Your feature request regarding subdomains is well taken. We should start working on this soon. Cheers! Replied August 2019 --- ### HC runs our business! - Overall rating: 5/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tribute is a business that directly interfaces with customers every single day on a very detailed level. HC helps us manage, organize and effectively communicate with every customer on time. #### Cons The UI has been improving over time which is great! A slightly more modern feel would be awesome. Functionality is much more important to us though #### Reasons for switching to HelpCrunch Intercom was insanely expensive and didn’t have the best functionality we needed #### Vendor response We're very glad to have Tribute team with us, John! Thanks for the kind words. We expect to roll out a small UI update to make the chat look even more modern already this month. Cheers! Replied August 2019 --- ### A Time-Saving Bonus - Overall rating: 5/5 - Reviewer: Diana S. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A Time-Saving Bonus - HelpCrunch has simplified our customer support process #### Cons Everything works efficiently and without any issues. --- ### Great live chat and email marketing software - Overall rating: 5/5 - Reviewer: Maryna N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Having all the features we need in one platform - The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before. - Emailing our existing users and checking reports - Tracking performance of our agents is super easy - Pretty low pricing - Great support team #### Cons We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs. #### Vendor response Thanks for a detailed review! Replied February 2019 --- ### Amazing software! - Overall rating: 5/5 - Reviewer: Timothy M. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Great overall experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a transfer from Zendesk, helpcrunch is super user friendly and easy to use. It didn’t take us long to implement and start using. #### Cons Nothing yet! We like all the features and supper is great. #### Reasons for choosing HelpCrunch Pricing and ease of use. #### Vendor response Glad to have you on board, Timothy! Replied September 2020 --- ### Overall an awesome chat tool! - Overall rating: 5/5 - Reviewer: Max B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to setup, no learning curve needed, our sales people cant live without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too. Support is great by the way #### Cons A few improvments can be introduced the mobile user experiences but these are not critical at all #### Vendor response Thanks a lot Max! We're happy to have Invisible on board. Replied September 2019 --- ### My experience with helpcrunch - Overall rating: 5/5 - Reviewer: tijan t. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered I have tried virtually most of the customer service software out there, zend desk, helpcrunch, freshchat and name it. I tried all of them for more than a year before deciding that HelpCrunch is the solution we need. I can begin to list the Pros and Cons of all of these software but I wont go into that. HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime. They treat you like a family. They continue to allow me test their software even when my trial has expired. Like I said above, the only issue I see with this software is the shortcut on mobile and I hope it is resolved soon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use and have some great features you wont find in the others. #### Cons The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential #### Reasons for switching to HelpCrunch Ease of use, Great customer service team and cost. #### Vendor response Hi Tijan! Thanks so much for such kind words, passed this to the entire team (you made Konstantine blush btw). Also, be sure that your feedback regarding saved responses on mobile is well taken - we will take care of this soon and notify you when done. See you inside HelpCrunch! Replied July 2019 --- ### The best live chat software I have ever used - Overall rating: 5/5 - Reviewer: Shahid K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered The live chat is the lifeline for a SaaS company. We spent 100s of hours on the chat interacting and supporting our customers. I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use. The automated messages, emailing and the templates are the best way stay productive and provide amazing customer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks. #### Cons I don't have any problem with the software but would love to see more languages and integrations. #### Reasons for choosing HelpCrunch Better Productivity, awesome customer experience and Modern Features. #### Reasons for switching to HelpCrunch It has more features, the agents are motivated, able to save cost and offer better customer experience. #### Vendor response Thanks for your review! Replied August 2019 --- ### A Must-Have Tool for Customer Support Teams - Overall rating: 5/5 - Reviewer: Mariia L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered A very convenient service that is constantly evolving. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were initially drawn to HelpCrunch for its live chat feature, but the AI Editor truly was a great bonus. It's intuitive and helps us maintain a consistent tone in all our communications. Highly recommended! --- ### Good alternative to Intercom - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Feature packed and with good support, HelpCrunch is a great alternative to Intercom. It has chat, notifications, emails, and targeted data triggers which helps you improve both product and onboarding users. #### Cons It can get pricy too if you have a lot of users (operators) answering the chat. #### Reasons for switching to HelpCrunch Intercom is too expensive #### Vendor response Thank you very much for your review. I'll forward your thoughts on pricing to our product team for review. Of course there're some services that are somewhat cheaper than HelpCrunch and even free, however comparing to Intercom we're more than affordable :) It would be really great if you could share your thoughts on other services that provide the same functionality as HelpCrunch does while being cheaper. This will definitely help us. Replied January 2020 --- ### Easy way for me to keep track of customer support and general help. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been positive. I can definitely see my traffic generating more visits and I am able to help others much faster. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is a one stop shop for me to chat with customers or visitors at my website AND it also includes email integration. All of this comes at a reasonable price. #### Cons The Android app is still very buggy. It has become a little more stable, but it still needs work as others have mentioned. #### Vendor response Thank you for the fair review. We are working on our Android app to improve its overall performance. Stay tuned, there is an update coming soon ;) Replied March 2020 --- ### All in One Solution for your Customers - Overall rating: 5/5 - Reviewer: Ivan D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered I am so thrilled to use this app. We were looking only an email marketing tool and with this app - we received just more - chat, helpdesk and email automated marketing tool in the same time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients. It is not just a chatting system, it is more - it could be an email marketing tool and help desk at the same time. Also, design and user experience is on other level comparing to similar tools. #### Cons The only issue that I could find that when sending an email - email is signed by help crunch organization instead of a company. Maybe there is a way to change this - but I could find that setting. #### Vendor response Thanks so much for the love, Ivan! Replied November 2019 --- ### Run your business with Helpcrunch - Overall rating: 4/5 - Reviewer: Ana M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function. I also love that I have can access previous conversations with customers without scrolling too much. Also love the customer support , every time I have a question someone comes back to me within 5 minutes. Truly bang for the buck. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The search/filter function and the color coding of conversations. #### Cons I wish I could easily edit and remove uploads on chats. #### Reasons for switching to HelpCrunch Helpcrunch had more flexible and affordable rates while also offering features that are really useful to my business. #### Vendor response Appreciate all the love, Ana! In terms of removing uploads, you can easily delete them in chat just like you delete all other messages. What would you like to be able to edit in your uploads? Eager to learn more about your needs around this. Replied September 2019 --- ### Best Intercom Alternative - Overall rating: 5/5 - Reviewer: Tyler P. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I started out on the free trial and loved it. Ended up getting one of their deals and stopped for a little while because our company was going through some issues. As we got back up, I bought an LTD and am so happy to use them again! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have every function you need and are constantly adding more features #### Cons I wish the widget had more features to customize the view. Such as the company logo #### Vendor response Thanks, Tyler! By the way, you can definitely put your company logo inside the chat widget. It's the first setting you will find in the widget customization options. In case of any questions, you can always reach out to our support team via chat. Replied August 2019 --- ### Faster task solving tool and excellent in-built notes - Overall rating: 5/5 - Reviewer: Olesia S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We needed the live chat tool but we get more, the extended client's database. Notes is an amazing option to pass the info from one manager to another. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The app is very easy in use. It did not get a long time to learn all the functions. #### Cons We placed our logo on the chat header but it looks too small and there is no option to increase the image --- ### Great for customer care and chat - Overall rating: 5/5 - Reviewer: Ryan F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bring able to keep all customer communications together in one place #### Cons Nothing. It all has worked perfectly. And when it didn't customer support were quick to help #### Reasons for switching to HelpCrunch It was too expensive and not worth the money --- ### An awesome livechat tool - Overall rating: 5/5 - Reviewer: Madhu R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome tool, within the budget, if you are looking for a LiveChat tool go for it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I can see what are the pages visited by the user while chatting email follow up restricting spam timezones availability and more #### Cons User is able to return to chat even after we block them #### Reasons for switching to HelpCrunch not that lively #### Vendor response Thanks Madhu! Replied September 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/?page=2) --- HelpCrunch Reviews, Pros and Cons - 2026 Software Advice