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Kayako

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Ratings & Reviews

Overall Rating

4.82 / 5 (147)

4.01 / 5 (154)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

5.0 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

May 29, 2020

March 11, 2020

Pros/Cons

  • Pros

  • I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

  • Good solid connections with customers. Feel comfortable to know they have received some information.

  • Cons

  • I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

  • A few improvments can be introduced the mobile user experiences but these are not critical at all

  • Pros

  • Layout is nice, many great features, customize-able, good price, very easy to use, very easy to set up and implement.

  • I love it's UX design that feels modern and easy to use. The conversation metaphore is very powerful and automation macros system is really neat.

  • Cons

  • Some of their features are not cut and dry and their instructions need a bit of clarity. Sometimes requires call but for the most part its detailed

  • Upgrades are always a pain, but it seems it's optimized as best as can be possible. Other than that, there really isn't much to complain about

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots