There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.

It's easy to install, and the support team is helping. The user interface is nice.

Good solid connections with customers. Feel comfortable to know they have received some information.

Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.

I can't think of anything that I dislike at this time.

It's been a really good experience so far, so we're excited to continue.

Sometimes it fails to notify on my phone that a user texted.

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

From my experience with HelpCrunch I can say that it has been great. It has all the features we've been looking for and most importantly the support team is GREAT.

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right.

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

I honestly stayed because of the awesome customer service that I received before I was a customer, and after.

I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Simple to use & integrate, makes customers happy.

HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received.

HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime.

I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.

I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function.

Ease of use and the ability to support our product and be able to market it using the same platform.

Its simplicity, the way it allows your customers to reach you for help.

I love how seamless and intuitive the product was for setup and use. Any quirk to our process was available as an option to  customize.

It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.

The price is great considering the features that it have. The support team is amazing.

It is a shame that you guys just stopped offering the free plan.

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.

The tool is also easily customizable, which is important when you integrate a chat box on your website or app.

Excellent platform and customer service. The platform is very robust and complete.

Zapier workflow integrations missing, but the team is working on it now.

The Chatbot runs in a few minutes at a awesome price performance.

This chat platform is fantastic because they have a TON of features and can be integrated directly into your website. There is a free option as well as paid versions.

One of my websites doesn't have too many visitors so using Pure Chat to answer any questions is perfect. Also, it's great to use the mobile app so I can answer questions anywhere.

I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website.

There is nothing that I would say is a negative about this software. It does exactly what its set out to do.

Pure Chat is perfect for any business with a growing customer base. The ease of use and live chat feature makes this a necessary product for a multitude of businesses.

I love the ease of access and the very easy to use platform.

Sometimes it gives problem while using this software and also  randomly massages get missing while chatting.

I located various solutions, but liked the ease of use and integration with their website much more than the others.

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Easy to use, which is great for us and great for internet jokesters.

I started using this product to promote my own cleaning business and it was an amazing success.

Pure Chat was easy to get going and  I love that I can connect with people on my website easily. I would recommend this for anyone.

This is a very competitive market and there are other pieces of software that are quite similar to this one.

It is very important for my own perception and to my business also. Can't imagine that I will discover this kind of great application.

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward.

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.

The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere.

Good user interface, it does what it should with no complications.

Pure Chat is such a great software for every industry. The plug in is so easy to set up and runs so smoothly.

Pure chat really helps my small business for customer support. It has a live chat which can really attract customers.

This chat box helps my customers connect with customer service SO EASY. Ve seen a dramatic increase in inquires, that then led to conversions.

This solution is ideal for small businesses who do not have the resources or financial possibilities to create a live chat solution by themselves for costumer support feature for exaple.

It is a solid product that I recommend as an affordable one to my clients.

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

It provides really good customization settings and has a very affordable price compared to other similar softwares. Also, it's super easy to integrate.

I love that it's free to start and use. It made me wnt to poke around to see how far I can go if I decide to invest some money.

Easy  and straightforward way to chat with patients. Good interface and large potential for customization.

I think Pure Chat is the best tool that makes communicating with your potential costumers super easy, I completely recommend it, it's been a great addition for me.

Perfect for Start Ups to Improve Customer Service.

The notifications on my mobile phone are sometimes missed so I miss the chat on the mobile app. Granted, the notification happens but I cannot get the sound to be loud enough for me to hear.

My coworkers and I use purechat on a daily basis and love it. It is very user friendly and whenever we need help, the support team is very helpful.

I recommend this product to all my clients looking for a way to manage their client's inquiries on the fly.

US Dollar

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.


Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.


Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.


The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.


Pricing is tiered, based on the number of agents and emails.

LongDescription

Support Ticket Management

Cataloging/Categorization

Surveys & Feedback

Email Alerts

Document Storage

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Knowledge Management

Communication Management

Customer Database

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Template Management

Data Import/Export

File Transfer

Email Templates

Self Service Portal

Help Desk Management

Content Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

File Sharing

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Real-time Consumer-facing Chat

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Virtual Assistant

Search/Filter

Contact Management

Lead Management

Chatbot

For Startups

Web browser (OS agnostic)

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HelpCrunch

Live Online

Documentation

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.


This solution focuses strictly on live chat and allows businesses to connect with online audiences. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitoring tools for administrators to have a business overview at all time.


Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.



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Third Party Integrations

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Windows 8

Free: Unlimited Live Chat - Includes 3 Users/Operators
Growth: $39/month
PRO: $79/month

HelpCrunch vs Pure Chat

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