About Heyday

Heyday is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right from acquisition to engagement and support. Heyday’s chatbot is loved by pure-play ecommerce merchants, brick-and-mortar retailers, and direct-to-consumer brands. 

With this conversational AI chatbot, businesses automate mundane tasks, while enabling their human team to focus on high-value interactions. Ecommerce businesses leverage Heyday to engage with customers, on the back of powerful conversational user experience (UX) with rich messaging features. 

Some of the key features of Heyday include FAQ auto...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

8 Reviews of Heyday

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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March 2020

Erich from Skinny & Co. Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Excellent web chat application

I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

Pros

I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.

Cons

It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.

January 2020

Guillaume from Ôplant urban farms

Company Size: 2-10 employees

Industry: Farming

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2020

A key factor in our growth

We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round. -Every week we deliver freshly harvested product to over 50 establishment in downtown. -Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week . -Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

Pros

Increase productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels

Cons

Dashboard could be a bit more user-friendly, but overall there's not much reason to complain

March 2020

Curt from Altitude Sports

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2020

Simple Intuitive Platform

Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard.

Pros

Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!

Cons

At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming.

Reasons for Choosing Heyday

Heyday is a local company from Montreal, as we are also based there, we tend to prefer locally based business partners whenever possible.

January 2020

Riccardo from Decathlon UK

Company Size: 10,000+ employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

BEST DECISION OF 2019

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process. HeyDay team is a reliable, adaptive and caring. When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened!

Pros

In the first place, the potential of the tool. By far, the best software we found available. Using Facebook Messenger platform really made the difference and the bot itself is able to manage a good number of conversations which leaves more time to our agents to focus on more complicated cases.

Cons

Honestly, it was exactly what we were looking for.

January 2020

Dalila from Décathlon

Company Size: 501-1,000 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2020

Heyday for online chat service

Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.

Pros

That it's easy to use on a daily basis. No training is required, really intuitive.

Cons

Nothing specific to mention. Heyday team is always listening.

January 2020

Karim from Décathlon

Company Size: 201-500 employees

Industry: Sporting Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Great overall experience

Amazing.

Pros

Everything. User friendly AI technology

Cons

Nothing. I do like everything on the app

Reasons for Choosing Heyday

Great startup spirit.

January 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

January 2020

I would recommend it. Improvements can be done though!

Pros

- ease of use of the interface for customer service agents

Cons

- bot not always relevant - reporting very limited for now: can't extract google sheets, can't compare data easily etc

January 2020

Camille from DECATHLON

Company Size: 10,000+ employees

Industry: Sporting Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2020

Modern way to relate with your customer/user

As a conclusion I would say that heyday is a strong feature that help us onboard members in the Decathlon experience.

Pros

Heyday allows us to offer a modern way to create member accounts by connecting to our APIs. For the user the first experience they have with Decathlon is friendly, intuitive and modern. We have great statistics also in terms of conversion rate to optin.

Cons

It is kind of hard to get an overview of all potential funnels and flows and to then adjust texts for each flow to ensure a consistent journey for the user