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About Heyday
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Provide AI-powered product recommendations and accurate catalog search to your customers, 24/7.
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Heyday User Reviews
OVERALL RATING
Showing 1 - 5 of 17 reviews

Erich
Verified reviewer
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: Less than 6 months
Review Source: Capterra
March 2020
Excellent web chat application
I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.
Pros
I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.
Cons
It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.
Reasons for switching to Heyday
It was less expensive and has the ability to upgrade using narrow artificial intelligence in a way that Hubspot could not.
Redouane
Company size: 201-500 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
November 2021
Great tool & great company
We are able to answer better than before to our customers.
Pros
The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.
Cons
Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)
Reasons for choosing Heyday
More innovative solution regarding the budget we had
Amel
Company size: 51-200 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
November 2021
Review of a + 6 months use
I am saving so much time with all our channels and messenger pages + instagram
Pros
Facilty to change channels and select agents,
Cons
It is not fast enough, that little seconds wasted for loadig the pages
Vicky
Company size: 11-50 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
February 2022
Notre collègue virtuel
Chaque personne avec qui j'ai eu affaire a été d'une gentillesse, d'une patience et d'un professionnalisme incroyable! Le service de support est rapide et efficace et l'espace "Tuto" est d'une grande aide pour y trouver des réponses de façon totalement autonome (sinon tout agent se fait toujours un plaisir de nous répondre). En moins d'un an déjà plusieurs optimisations ont été faits dans la plateformes, des sondages auprès des clients pour connaître notre avis et nos suggestions... bref un service impeccable!
Pros
Notre plateforme de ecommerce est custom et tout est difficile à connecter mais pas Heyday! Et tous nos agents ne sont pas à l'aise avec les technologies et arrivent facilement à utiliser Heyday pour répondre aux clients. L'accompagnement pour l'intégration de Heyday était phénoménale! Pro, courtois, toujours là pour répondre à la moindre question...
Cons
Certaines problématiques lorsqu'un client applique à un poste affiché sur Facebook ou nous identifie dans une story sur Instagram.
Reasons for choosing Heyday
Pour la configuration plus poussée, le service à la clientèle, la possibilité de customiser, l'intelligence artificielle du robot...
Curt
Company size: 51-200 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
March 2020
Simple Intuitive Platform
Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard.
Pros
Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!
Cons
At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming.
Reasons for choosing Heyday
Heyday is a local company from Montreal, as we are also based there, we tend to prefer locally based business partners whenever possible.