Excellent web chat application

I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

Pros

I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.

Cons

It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.

Great tool & great company

We are able to answer better than before to our customers.

Pros

The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.

Cons

Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)

Review of a + 6 months use

I am saving so much time with all our channels and messenger pages + instagram

Pros

Facilty to change channels and select agents,

Cons

It is not fast enough, that little seconds wasted for loadig the pages

Notre collègue virtuel

Chaque personne avec qui j'ai eu affaire a été d'une gentillesse, d'une patience et d'un professionnalisme incroyable! Le service de support est rapide et efficace et l'espace "Tuto" est d'une grande aide pour y trouver des réponses de façon totalement autonome (sinon tout agent se fait toujours un plaisir de nous répondre). En moins d'un an déjà plusieurs optimisations ont été faits dans la plateformes, des sondages auprès des clients pour connaître notre avis et nos suggestions... bref un service impeccable!

Pros

Notre plateforme de ecommerce est custom et tout est difficile à connecter mais pas Heyday! Et tous nos agents ne sont pas à l'aise avec les technologies et arrivent facilement à utiliser Heyday pour répondre aux clients. L'accompagnement pour l'intégration de Heyday était phénoménale! Pro, courtois, toujours là pour répondre à la moindre question...

Cons

Certaines problématiques lorsqu'un client applique à un poste affiché sur Facebook ou nous identifie dans une story sur Instagram.

Simple Intuitive Platform

Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard.

Pros

Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!

Cons

At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming.