All Ideta Reviews
1-25 of 53 Reviews
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Aeryn
Verified reviewer
Information Technology and Services, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2022
An Inspiration
Am so glad I chose Ideta over the more trendier options in chatbot technology. Be prepared to read through the tutorials more than once to get a grasp of what your bot can do, and how to execute them, but overall an excellent piece of software that I'd recommend for any website.
PROSChatbots tend to be one-size-fits-all in the utilitarian design, but Ideta is much different. They provide ample options for design, making sure your chatbot box truly looks like it's part of your site and not a third-party product that you've happened to purchase access to. With access to analytics and chat logs, I have a better understanding of prospect's intentions.
CONSThere are a LOT of choices and options to make the most of your chatbox. It can be a bit overwhelming at first, but once you have a clear idea of what your chatbot(s) are supposed to do, it get's easier over time to set up each option and condition.
Reason for choosing Ideta
I chose Ideta because of the price, but also because of the ample options available to make the chatbox look as part of the overall website with seamless integration.
Edison Augusto
Computer Networking, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great chatbot and easy to use
The time I've been there has seemed to me an application of a very good level and very advanced functionalities (more than expected). I was positively impressed with everything it brings.
PROSThe application has many interesting features and the possibility of extending its options with dialogflow. I think it's one of the best apps I've ever bought. After you understand the interface well, you can easily implement the chatbots and adapt them to the requirements of my clients.
CONSthe interface is difficult to understand, and the options could be improved depending on where they are placed, as well as the editor, which can be improved compared to other chatbot applications. I hope they improve that part.
Reason for choosing Ideta
the price, the functionalities and the generous limits that it includes
Reasons for switching to Ideta
I needed something that would integrate me multiple channels and link with dialogflow
Youness
Farming, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2019
Ideta review
we were solving acces management to our headquarter
PROSits easy and self service chatbot plateforme for creating chatbots
CONSsome software buggs during the production
Vendor Response
Thx for helping us making this product better.
Replied December 2019
Jorge
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Simple, easy to use chatbot with lot of power
I had a great experience using Ideta. Although easy to use, is full of features that I havent seen in other chatbots and I believe is really promising. For example the comments automation for Facebook. The more I know the software, the more I enjoy it.
PROSThe capabilities it has for implementing a chatbot on your website. Has sliders with images for your client to chose from, easy to use dialog and store of important data. Also has out of the box validation for email (really important in my opinion) and a "are your still there?" automatic dialog.
CONSSome out of the box features that I need to work around to cover, like Google Ads integration and some specific entities store in NLP (Dialogflow specifically). Im confident that the development team is covering this sooner than later so Im looking forward to develop new projects with Ideta.
Reason for choosing Ideta
I choose Ideta for this specific project that wanted me to put a slider the user can choose from on the website chat. None of the other chatbots that I tried let me do that. Once I started using Ideta discovered how easy is to create new bots from scratch so thats why I offer it to my clients.
Vinnie
E-Learning, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Highly Recommended
The software works beautifully and it's packed with powerful features such as the possibility of sending images, videos, links, etc in your conversation, which is very handy as a chatbot to automate conversation flow. Its package also offers a very generous number of conversations you can have per tier making it a great opportunity for those who want to use it as a small agency and build chatbots for other business owners. The only downside in my opinion is their thinking behind the conversation flow building. Most software uses that drag-and-drop canvas to build the conversation flow, whereas Ideta's developers have to build a totally different way to do it making it a bit hard to start since you have to adapt yourself to their tool, but once you learn how it works, it super easy. It's just that initial first contact with the tool that can be a bit time and energy-consuming, and I was told that they're looking to improve it to the traditional drag-and-drop in a conversation with the team.
PROS- A lot of handy features - Very generous package - Best value for money - High-quality customer support -Highly customizable
CONSThey have their own unique way of building a chat conversation that differs from the traditional "drag-and-drop" flow.
Reasons for switching to Ideta
Better price and Botgate was a bit buggy as off when I tried it.
Cyril
Information Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2023
A good tool !
We will use it for : tchatbot on the website, automate the answers on social network and make an internal support for our collegues
PROSThis tool match perfectly with our needs. The first purpose for us is to integrate a tchat bot on our website to help customers.
CONSThe only thing (but it's normal) it's a little bit hard to understand all the features of the tool when we run it for the first time. But after a little learning (and there is a lot of ressources !) everything is running good !
Reasons for switching to Ideta
With Ideta you can change the style of the tchat to intagrate it on your website with your colors.
Sarah
Telecommunications, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great software and team
Very responsive support and the help documentation keeps getting better and better. Overall; great experience both with the software and the team behind it
PROSIntegrated AI is simple to set up and really powerful
CONSSlightly different approach to traditional chat bot but once you get the hang of it it works really well
Reason for choosing Ideta
Overall features and cost were very competitive and flexible
Reasons for switching to Ideta
Botstar model changed
Eric
Verified reviewer
Consumer Services, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great no code tool to break into conversational chats
I wanted to create a smart chat bot that will help to answer my client's basic questions while also helping them schedule appointments etc.
PROSthe ease of use to get into the tool I also really appreciated the massive amounts of education the tool provides to get me ramped up.
CONSthere can be some hiccups as you learn this new way of doing things but the education helps a lot. my biggest issue was deleting things I created wrong and trying to recreate them.
Reason for choosing Ideta
jivo required me to be online and didn't really help me solve my problem of being a solopreneur
Courtlin
Verified reviewer
Information Technology and Services, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2022
My favorite chatbot building platform
This is my go-to chatbot-building platform. I've tried several others but found them cumbersome or tedious to setup. Ideta's templates made it much faster to generate a POC chatbot than other platforms. The cartoons and playful spirit of the site also makes the process of building a chatbot seem like less of a chore :) Ideta also has a free udemy course to help with onboarding, which is a nice touch.
PROSThe UX/UI is clean, simple and fun to use. Although the platform is filled with cartoons, this is a serious chatbot-building platform that finally makes it easy for beginners to build chatbots. I also found the preloaded chatbot templates covered quite a few of my potential use cases, which made it much easier to get up and running with a chatbot customized for what I needed it to do (e.g. make appointments vs. tech support tickets.)
CONSThe site uses a lot of tooltip pop-ups, at least during the initial onboarding; the constant interruptions are a bit distracting. Having the ability to easily turn these off would be appreciated. The tooltips are useful but sometimes I just want to play around with a tool without being bombarded with pop-up "help".
Reason for choosing Ideta
Better value for the money, better UI/UX.
Reasons for switching to Ideta
Lack of a visual interface
Zachary
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
I wouldn’t run my business without Ideta.
We are incredibly lucky to have found such a partner. I wouldn’t run our business without them.
PROSIncredibly easy to use. Links and syncs quick, and has had 99% uptime since implementing
CONSThe UI does need tweaking. But after hearing the user feedback they already started making proactive and positive changes
Natasha
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Excellent Value & Service
Ideta is an extremely powerful chat-bot software that plays a crucial role in the operations of my business. I absolutely love that you can scale this bot to be as simple or complex as you want. In my case, I’ve been using this to capture leads on websites, and to provide support to existing clients. The AI functionality gives this chat-bot a real edge. While I haven’t dived into it too much yet, I’m really happy to have seen use-cases where I can expand on my current bots to improve the experience for my prospective and current clients. I also am very happy with the API integration and functionality, giving me great control over the operations of my bots. The customer support with Ideta is INCREDIBLE – one of the highlights for me, hands down. While there can be a bit of a learning curve to use their system, and there are a few little quirky things about their UI, I feel that they are very committed to the continual improve of this software, and the pros heavily outweigh any minor cons. I couldn’t be more pleased with this purchase, and am very impressed with Ideta.
PROSIdeta is a highly customizable software, from the design of the chat to the ability to connect APIs and use AI to create a bot that is 100% suited to your needs. Ideta is extremely generous in its price compared to the offerings; I feel it’s an excellent value. I’ve had to communicate with customer support, and [SENSITIVE CONTENT] has been absolutely phenomenal! Ideta supplies a tremendous amount of templates to choose from to help jump-start your bot operation. I love that there is even ecommerce functionality built right in. They seem extremely attentive to their roadmap and continuing to improve the software. I’m really looking forward to the release of the mobile app to easily respond to live chats. I’m very pleased!
CONSThere was a bit of a learning curve for me when I transitioned from other chat bots to Ideta. They seem to be working on training materials, but it felt a bit incomplete to me, and I ended up learning how to use the software mostly through their templates and reaching out to support to get some questions answered. As this is a growing software, there can be some glitches from time to time. A notification of these things occurring would be nice (such as an update is being performed to the system, so some glitches may occur and be temporary). There are a few little quirky things with the UI, but nothing to be too picky about.
Sanjay
Civic & Social Organization, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2022
Ideta chatbots, AI chatbots, and human takeovers
Ideta is a chatbot with enhanced AI features and Live Chat takeovers. It is easy to create and customize a chatbot using Ideta with their no-code approach. There are a few templates to get you started along with guides on how to implement it on your website, Facebook, etc. You can set your flow where the bot can engage the customer after a few seconds. This allows the visitor some time to be acquainted with your product before the chatbot starts converting them into a customer. The human takeover process is seamless. You could use Ideta to handle FAQ, engage your customers, collect information to contact your website visitors again and many other ideas on how to use a chatbot. You could have different chatbots for different webpages and websites. You can easily clone/duplicate an existing bot once you built one, making it super easy to rebrand and reuse previously created bots.
CONSThe original language of Ideta was in French, so some older tutorials reference features in French. Likewise, some descriptors appear in French as well, which are easily reportable via their chatbot. The interface is not like other chatbots out there, so there is some adjusting to the new process.
Andrei
Verified reviewer
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Différent et beaucoup plus prometteur que la plupart des logiciels de chatbot
IDETA est un chatbot hautement fiable basé sur l'IA et l'apprentissage automatique, vous permettant de former votre propre modèle NLP. Il offre une expérience personnalisée et très intuitive à vos clients, sans écrire de code. Dans l'attente d'une utilisation productive à long terme d'IDETA.
PROSJ'ai récemment commencé à utiliser IDETA et je suis impressionné par le chatbot très fiable basé sur l'IA et l'apprentissage automatique. Il était vraiment facile de former mon propre modèle de PNL et l'expérience personnalisée qu'il offre est incroyablement intuitive. Je suis ravi de voir comment je peux utiliser IDETA pour continuer à développer mes compétences en intelligence artificielle et en apprentissage automatique. C'est un excellent outil pour tous ceux qui cherchent à en savoir plus sur ces technologies.IDETA offre un énorme potentiel d'expansion à long terme grâce à sa capacité à s'intégrer à des outils de gestion d'intégration tiers bien connus (tels que Zapier) et vous pouvez même connecter votre propre API personnalisée.
CONSJe ne peux penser à rien d'important pour le moment.
Manu
Verified reviewer
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Finally a chatbot in French, made by a French team!
I've tested many chatbots but ideta is the only one that is of French origin and that integrates so well into my Ecommerce site. Well thought out, quick to deploy, with a support team that rocks and features that keep evolving. A great purchase that I don't regret!
CONSAt the moment, very few things. It's always a little bit difficult to configure a tchatbot but this one is much more easyer than other ones i used in the past!
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Un Chatbot prometteur qui respecte la RGPD
La création d'un Bot demande un léger moment d'adaptation. Heureusement de nombreux tutoriaux et guides sont présents. Le support est réactif et ils sont à l'écoute des clients. Je recommande pour ceux qui souhaite avoir un ChatBot no-code.
PROSIdeta est simple à utiliser et à implémenter. Il permet d'offrir une véritable expérience aux visiteurs avec un dialogue fluide. Les fonctionnalités sont nombreuses. L'équipe de développement est active et le support réactif. Ideta a travaillé avec de grands groupes français. L'application offre une parfaite compatibilité avec la RGPD.
CONSIl faut un peu de temps pour s'habituer à la création d'un Bot. Moins intuitif que BotStar. Cependant, il se révèle bien plus puissant.
Reasons for switching to Ideta
Botstar ne sera plus maintenu et arrêtera de fonctionner bientôt (remplacé par le LiveChat Chative). Il me fallait donc une alternative si possible française et respectant le RGPD.
Augusto
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Excellent chatbot et facile à utiliser
Le temps que j'y ai passé m'a semblé une application d'un très bon niveau et des fonctionnalités très avancées (plus que prévu). J'ai été positivement impressionné par tout ce qu'il apporte.
PROSL'application possède de nombreuses fonctionnalités intéressantes et la possibilité d'étendre ses options avec dialogflow. Je pense que c'est l'une des meilleures applications que j'ai jamais achetées. Après avoir bien compris l'interface, vous pouvez facilement implémenter les chatbots et les adapter aux exigences de mes clients.
CONSl'interface est difficile à comprendre, et les options pourraient être améliorées selon l'endroit où elles sont placées, ainsi que l'éditeur, qui peut être amélioré par rapport aux autres applications de chatbot. J'espère qu'ils amélioreront cette partie.
Daniel
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2022
A Powerful AI Chat Bot that finally seems easy enough to build.
I am enjoying the learning experience so far, it is much simpler than other bots i've had to programme.
PROSA powerful bot that can integrate all sorts of external company data if needed I like that it is a very visual chat both, both at front and back end. Storing user data like name and email is quite simple Accessing company and bot information is simple.
CONSNo Auto Save after clicking off a bubble creation. This is annoying as you have to lean to keep pressing save when it could be simple to have an autosave in place. Videos are useful but annoying. The D1-7 videos really doesn't need the [SENSITIVE CONTENT] explaining things to camera, when it is more useful to see what he is talking about with the Screen.
Reasons for switching to Ideta
I need an AI bot as well as a customer service one, but it will depend how good the customer service side of the app is.
Alexandre
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
I am a chatbot dev now
Swift support!
PROSDeveloping a chatbot on your own with Ideta toolbox is what coding should be every time: less a matter of syntax knowledge but the pure beauty of devising a structure that makes sense, with no logical error and with an economy of lines
CONSThe discussions are not sorted in a logical order, yet
Vendor Response
Thx Alexandre ! We'll try to keep you a happy customer.
Replied December 2019
Hafeez
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
A one of its kind
I have been using Ideta for a little less than 6 months now. It gives you a lot more than other services that make a hole in your pocket.
PROSThe Chatbot and Social media integration and automation at their best
CONSThe UI configuration needs just a bit more flexibility so we could change anything on our own
Reasons for switching to Ideta
Expensive and less automation and integration
Oswaldo
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Ideta Learning curve but worth it very well
I am beginning to use this software, so I am learning and understanding well how it works, to try to apply all the capacity that it brings. It seems to me that it is a quality software that has its learning curve, but when you learn it you can apply it very easily and it is very useful.
PROSwhat I liked the most about this software is that it has a competitive price and excellent qualities. After you learn it is easy to use, they have very good customer support. They have several ready to use templates. can customize to our brand colors and add logos
CONSAt the beginning you have to dedicate time to learn the software and be able to understand how it works, but after you learn it it is very easy to continue working on it. The UI could be translated to more languages (Spanish).
Ilia
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
So many possibilities!
We never hoped that one day we could find something so good!
PROSWhat we liked the most was the idea that it would allow us to develop an AI that could make multiple conversations for us.
CONSBecause the software includes so many features, it took us a while to figure out how to implement all of them. But the manual helped us a lot.
SYLVIE
Logistics and Supply Chain, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Simple and efficient
Very short implementation time, a team that responds very quickly to our requests, immediate adoption of our employees
PROSVery simple back office management, a small team, which always responds quickly
CONSFor the moment, nothing ; no problem encountered in setting up
Reason for choosing Ideta
Simplicity (no need to be IT specialists), speed, startup
Vendor Response
Thx for this review ! Glad we could be useful !
Replied December 2019
Alexandra
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Chatbot Automation made Easy
The Ideta has in-depth video training, that walks you through optimising how you engage with your audience. And everything about the app. These videos are fun, with the company mascot. Overall the team is responsive and very helpful.
PROSThere is no coding required for this Chatbot. Which is awesome. It's easy to set up and you see the conversation flow in the App. This Chatbot uses natural language processing. So Chatbot is not robotic, more conversational.
CONSI would like my CRM to be integrated directly so I could use my existing email sequence.
Reason for choosing Ideta
Easy to set up.
Alexander
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Really good
Support is superb. They are very helpful and friendly.
PROSI think the fact that the developers used it first on their own clients and due to that, they know what is needed with a fully functional chatbot.
CONSIt is not just this chatbot, it is all chatbots. It takes time to set up but once you took the time to study the features, it is a true gem!
Reasons for switching to Ideta
Botstar changed its terms.
lao-dja-Songdou
Management Consulting, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Chatbot project for TALAN
Flexible software, powerfull and easy to use... very good
PROSIt allows to build more effectively and with some ease pretty everything we want around a chatbot
CONSWe don't have the possibility to stock more than one entitie from a statement to a list...
Reasons for switching to Ideta
At the begining, to test another software... Then we realized that there was more ease and possibilities to use Ideta's software such as global variable detection to make a disgression.
Vendor Response
Thx ! Great to be of use.
Replied January 2020