We are incredibly lucky to have found such a partner. I wouldn’t run our business without them.

Incredibly easy to use. Links and syncs quick, and has had 99% uptime since implementing

The UI does need tweaking. But after hearing the user feedback they already started making proactive and positive changes

The time I've been there has seemed to me an application of a very good level and very advanced functionalities (more than expected). I was positively impressed with everything it brings.

The application has many interesting features and the possibility of extending its options with dialogflow. I think it's one of the best apps I've ever bought. After you understand the interface well, you can easily implement the chatbots and adapt them to the requirements of my clients.

the interface is difficult to understand, and the options could be improved depending on where they are placed, as well as the editor, which can be improved compared to other chatbot applications. I hope they improve that part.

we were solving acces management to our headquarter

its easy and self service chatbot plateforme for creating chatbots

some software buggs during the production

The software works beautifully and it's packed with powerful features such as the possibility of sending images, videos, links, etc in your conversation, which is very handy as a chatbot to automate conversation flow. Its package also offers a very generous number of conversations you can have per tier making it a great opportunity for those who want to use it as a small agency and build chatbots for other business owners. The only downside in my opinion is their thinking behind the conversation flow building. Most software uses that drag-and-drop canvas to build the conversation flow, whereas Ideta's developers have to build a totally different way to do it making it a bit hard to start since you have to adapt yourself to their tool, but once you learn how it works, it super easy. It's just that initial first contact with the tool that can be a bit time and energy-consuming, and I was told that they're looking to improve it to the traditional drag-and-drop in a conversation with the team.

- A lot of handy features - Very generous package - Best value for money - High-quality customer support -Highly customizable

They have their own unique way of building a chat conversation that differs from the traditional "drag-and-drop" flow.

Am so glad I chose Ideta over the more trendier options in chatbot technology. Be prepared to read through the tutorials more than once to get a grasp of what your bot can do, and how to execute them, but overall an excellent piece of software that I'd recommend for any website.

Chatbots tend to be one-size-fits-all in the utilitarian design, but Ideta is much different. They provide ample options for design, making sure your chatbot box truly looks like it's part of your site and not a third-party product that you've happened to purchase access to. With access to analytics and chat logs, I have a better understanding of prospect's intentions.

There are a LOT of choices and options to make the most of your chatbox. It can be a bit overwhelming at first, but once you have a clear idea of what your chatbot(s) are supposed to do, it get's easier over time to set up each option and condition.

We will use it for : tchatbot on the website, automate the answers on social network and make an internal support for our collegues

This tool match perfectly with our needs. The first purpose for us is to integrate a tchat bot on our website to help customers.

The only thing (but it's normal) it's a little bit hard to understand all the features of the tool when we run it for the first time. But after a little learning (and there is a lot of ressources !) everything is running good !

Very responsive support and the help documentation keeps getting better and better. Overall; great experience both with the software and the team behind it

Integrated AI is simple to set up and really powerful

Slightly different approach to traditional chat bot but once you get the hang of it it works really well

I wanted to create a smart chat bot that will help to answer my client's basic questions while also helping them schedule appointments etc.

the ease of use to get into the tool I also really appreciated the massive amounts of education the tool provides to get me ramped up.

there can be some hiccups as you learn this new way of doing things but the education helps a lot. my biggest issue was deleting things I created wrong and trying to recreate them.

Overall, Ideta helps improve customer engagement and streamline communication, and can be easily customized and integrated into projects.

Ideta is a chatbot platform that offers advanced artificial intelligence features and the ability for live chat takeovers by human customer service representatives. It is easy to create and customize chatbots with Ideta's no-code approach and provided templates and guides for implementing the chatbot on websites and social media platforms. The chatbot can handle frequently asked questions, collect information for follow-up communication with website visitors, and perform a variety of other tasks. It is easy to clone and reuse existing chatbots, making it convenient for businesses to deploy multiple chatbots for different websites and pages.

The respond on the next sets of question are a bit slow, perhaps Ideta should fix this

The Ideta has in-depth video training, that walks you through optimising how you engage with your audience. And everything about the app. These videos are fun, with the company mascot. Overall the team is responsive and very helpful.

There is no coding required for this Chatbot. Which is awesome. It's easy to set up and you see the conversation flow in the App. This Chatbot uses natural language processing. So Chatbot is not robotic, more conversational.

I would like my CRM to be integrated directly so I could use my existing email sequence.

Ideta is an extremely powerful chat-bot software that plays a crucial role in the operations of my business. I absolutely love that you can scale this bot to be as simple or complex as you want. In my case, I’ve been using this to capture leads on websites, and to provide support to existing clients. The AI functionality gives this chat-bot a real edge. While I haven’t dived into it too much yet, I’m really happy to have seen use-cases where I can expand on my current bots to improve the experience for my prospective and current clients. I also am very happy with the API integration and functionality, giving me great control over the operations of my bots. The customer support with Ideta is INCREDIBLE – one of the highlights for me, hands down. While there can be a bit of a learning curve to use their system, and there are a few little quirky things about their UI, I feel that they are very committed to the continual improve of this software, and the pros heavily outweigh any minor cons. I couldn’t be more pleased with this purchase, and am very impressed with Ideta.

Ideta is a highly customizable software, from the design of the chat to the ability to connect APIs and use AI to create a bot that is 100% suited to your needs. Ideta is extremely generous in its price compared to the offerings; I feel it’s an excellent value. I’ve had to communicate with customer support, and [SENSITIVE CONTENT] has been absolutely phenomenal! Ideta supplies a tremendous amount of templates to choose from to help jump-start your bot operation. I love that there is even ecommerce functionality built right in. They seem extremely attentive to their roadmap and continuing to improve the software. I’m really looking forward to the release of the mobile app to easily respond to live chats. I’m very pleased!

There was a bit of a learning curve for me when I transitioned from other chat bots to Ideta. They seem to be working on training materials, but it felt a bit incomplete to me, and I ended up learning how to use the software mostly through their templates and reaching out to support to get some questions answered. As this is a growing software, there can be some glitches from time to time. A notification of these things occurring would be nice (such as an update is being performed to the system, so some glitches may occur and be temporary). There are a few little quirky things with the UI, but nothing to be too picky about.

This is my go-to chatbot-building platform. I've tried several others but found them cumbersome or tedious to setup. Ideta's templates made it much faster to generate a POC chatbot than other platforms. The cartoons and playful spirit of the site also makes the process of building a chatbot seem like less of a chore :) Ideta also has a free udemy course to help with onboarding, which is a nice touch.

The UX/UI is clean, simple and fun to use. Although the platform is filled with cartoons, this is a serious chatbot-building platform that finally makes it easy for beginners to build chatbots. I also found the preloaded chatbot templates covered quite a few of my potential use cases, which made it much easier to get up and running with a chatbot customized for what I needed it to do (e.g. make appointments vs. tech support tickets.)

The site uses a lot of tooltip pop-ups, at least during the initial onboarding; the constant interruptions are a bit distracting. Having the ability to easily turn these off would be appreciated. The tooltips are useful but sometimes I just want to play around with a tool without being bombarded with pop-up "help".

I had a great experience using Ideta. Although easy to use, is full of features that I havent seen in other chatbots and I believe is really promising. For example the comments automation for Facebook. The more I know the software, the more I enjoy it.

The capabilities it has for implementing a chatbot on your website. Has sliders with images for your client to chose from, easy to use dialog and store of important data. Also has out of the box validation for email (really important in my opinion) and a "are your still there?" automatic dialog.

Some out of the box features that I need to work around to cover, like Google Ads integration and some specific entities store in NLP (Dialogflow specifically). Im confident that the development team is covering this sooner than later so Im looking forward to develop new projects with Ideta.

Ideta is a chatbot with enhanced AI features and Live Chat takeovers. It is easy to create and customize a chatbot using Ideta with their no-code approach. There are a few templates to get you started along with guides on how to implement it on your website, Facebook, etc. You can set your flow where the bot can engage the customer after a few seconds. This allows the visitor some time to be acquainted with your product before the chatbot starts converting them into a customer. The human takeover process is seamless. You could use Ideta to handle FAQ, engage your customers, collect information to contact your website visitors again and many other ideas on how to use a chatbot. You could have different chatbots for different webpages and websites. You can easily clone/duplicate an existing bot once you built one, making it super easy to rebrand and reuse previously created bots.

The original language of Ideta was in French, so some older tutorials reference features in French. Likewise, some descriptors appear in French as well, which are easily reportable via their chatbot. The interface is not like other chatbots out there, so there is some adjusting to the new process.

IDETA est un chatbot hautement fiable basé sur l'IA et l'apprentissage automatique, vous permettant de former votre propre modèle NLP. Il offre une expérience personnalisée et très intuitive à vos clients, sans écrire de code. Dans l'attente d'une utilisation productive à long terme d'IDETA.

J'ai récemment commencé à utiliser IDETA et je suis impressionné par le chatbot très fiable basé sur l'IA et l'apprentissage automatique. Il était vraiment facile de former mon propre modèle de PNL et l'expérience personnalisée qu'il offre est incroyablement intuitive. Je suis ravi de voir comment je peux utiliser IDETA pour continuer à développer mes compétences en intelligence artificielle et en apprentissage automatique. C'est un excellent outil pour tous ceux qui cherchent à en savoir plus sur ces technologies.IDETA offre un énorme potentiel d'expansion à long terme grâce à sa capacité à s'intégrer à des outils de gestion d'intégration tiers bien connus (tels que Zapier) et vous pouvez même connecter votre propre API personnalisée.

Je ne peux penser à rien d'important pour le moment.