# insmartbot Software Reviews, Demo & Pricing - 2026 > Review of insmartbot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/inconcert-conversational-bot-profile --- [Home](https://www.softwareadvice.com/) / [Conversational AI Platform Software](https://www.softwareadvice.com/live-chat/conversational-ai-comparison-comparison/) / insmartbot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # insmartbot 2026: Benefits, Features & Pricing Wondering if insmartbot is right for your organization? Our Conversational AI Platform Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview insmartbot 3.0 [(2)](https://www.softwareadvice.com/live-chat/inconcert-conversational-bot-profile/#reviews) Pricing Pricing available upon request ### About insmartbot inConcert Conversational Bot: Chat & Voicebot. Support your customers through AI on any communication channel Scale your customer service during peak times with inConcert Conversational Bot. Automate transactional and simple processes and eliminate waiting times. Our bot has long-term memory so you don't lose the conversation history. It can also refer the most complex queries to agents to optimize their time. And, when the most complex issues are solved, the bot can return to finish the query. In addition, our bot is easy to integrate with CRM systems or backoffice applications, which allows us to develop 360º solutions for companies in BPO, Banking, Insurance, Telecommunications, Retail or Utilities industries. Self-manage your content as often as you like by applying real-time changes using a low-code platform, consequently avoiding interventions from IT experts. Get assertive metrics so you can take control of performance and adjust or modify what's convenient. Upselling and cross-selling Offer products intelligently. Use pop-ups to offer alternatives, advise and show complementary products to add to the customers’ cart. You can also actively display customer support when... an empty cart is detected. Wondering if insmartbot is right for your organization? Our Conversational AI Platform Software selection experts can help you in 15 minutes or less. ## insmartbot User Interface ## Popular insmartbot Alternatives Main Product insmartbot 3.0 [(2)](https://www.softwareadvice.com/live-chat/inconcert-conversational-bot-profile/#reviews) Ratings Breakdown - 3.0Ease of use - 2.50Value for money - 2.50Customer support - 4.0Functionality Pricing Available upon request Get Price Alternative Product [HumanBot](https://www.softwareadvice.com/conversational-marketing/humanbot-profile/) 4.8 [(822)](https://www.softwareadvice.com/conversational-marketing/humanbot-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.90Value for money - 4.82Customer support - 4.74Functionality Pricing Available upon request Get Price Alternative Product [Clepher](https://www.softwareadvice.com/conversational-marketing/clever-messenger-profile/) 4.8 [(88)](https://www.softwareadvice.com/conversational-marketing/clever-messenger-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.73Value for money - 4.79Customer support - 4.68Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Freshchat](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/) 4.1 [(127)](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.03Value for money - 3.91Customer support - 4.02Functionality Pricing Starting at ₹69.00 per month Get Price ## insmartbot Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## insmartbot Features - Popular features found in Conversational AI Platform Chatbot Code-free Development Intent Recognition Live Chat Multi-Language Pre-Configured Bot Speech Recognition - More features of insmartbot A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface AI/Machine Learning Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Audience Targeting Auto-Dialer Automated Routing Automatic Call Distribution Autoresponders Callback Scheduling Call Center Management Caller ID Call List Management Call Monitoring Call Recording Call Reporting Call Routing Call Scripting Call Tracking Call Transfer Campaign Management Campaign Segmentation Chat/Messaging Chat Transcript Collaboration Tools Communication Management Computer Telephony Integration Configurable Workflow Contact Database Contact Management Content Management Contextual Guidance CRM Customer Database Customer Experience Management Customer History Customer Segmentation Customer Service Analytics Customizable Branding Customizable Fields Customizable Reports Customizable Templates Data Extraction Data Import/Export Data Storage Management Data Visualization Document Management Document Storage Drag & Drop Email Automation Email Management Engagement Tracking Event Triggered Actions For Developers For eCommerce For Sales Teams/Organizations Interaction Tracking IVR Knowledge Base Management Lead Capture Lead Distribution Lead Management Lead Nurturing Lead Qualification Machine Learning Monitoring Multi-Channel Communication Multi-Channel Management Multi-Channel Marketing Multiple Data Sources Natural Language Processing No-Code One-to-One Messaging Performance Management Performance Metrics Predictive Analytics Predictive Dialer Proactive Chat Product Recommendations Quality Management Queue Management Real-Time Analytics Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Role-Based Permissions Screen Sharing Search/Filter Sentiment Analysis SMS Messaging Social Media Integration Speech Synthesis Support Ticket Management Surveys & Feedback Tagging Template Management Third-Party Integrations Transcripts/Chat History Transfers/Routing Trend Analysis Virtual Personal Assistant (VPA) Visual Analytics Voice Mail Workflow Automation Workflow Management Workforce Management ## insmartbot User Reviews Overall Rating 3.0 Ratings Breakdown 5 0% 4 50% 3 0% 2 50% 1 0% Secondary Ratings Ease of Use 3.0 Value for money 2.5 Customer support 2.5 Functionality 4.0 Have you used insmartbot and would like to share your experience with others? DG David G. Verified reviewer Marketing and Advertising 201-500 employees Used daily for less than 2 years Reviewed November 2024 Reseña Conversational BOT 4 Son muy configurable, lo que nos permite poder ofertar y cubrir la necesidad real del cliente. Siempre en InConcert nos han ayudado a poder ofertar y describir bien el desarrollo que tenemos que hacer al cliente, por lo que realmente podemos atraer potenciales clientes, independientemente de si se cierran o no, que sule ser por precio. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: La posibilidad de configurar los BOTs a la medida del cliente, así como las diferentes opciones según el producto y los canales a los que se puede conectar el BOT tanto texto como voz Cons: El hecho que los paquetes de interacciones sea por bloques, genera malestar en los clientes el hecho de tener que pagar un paquete entero de minutos, por ejemplo, si se superan los contratados, y que además, a pesar de pagar el paquete, no se puedan utilizar al siguiente mes. También sumaría el coste de implementación Read More VR Verified Reviewer Higher Education 201-500 employees Used daily for less than 6 months Reviewed December 2024 OPINIÓN EXCLUSIVA DE BOT DE WHATSAPP: Servicio técnico lento, pero plataforma personalizable. Funciona bien si tienes un equipo tech dedicado. 2 Punto positivo: Es personalizable Puntos Negativos: Tienes que ser muy técnico para poder aplicar esta personalización, la plataforma no es nada intuitiva. Los tickets técnicos tardan mucho tiempo en resolverse. Existen bugs en opciones muy básicas, como lista de mensajes de WhatsApp, envío de plantillas, edición de bots... Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 4 Functionality Pros: Es personalizable, si tienes un equipo técnico exclusivamente para ello, esta bien. Cons: En nuestro caso utilizamos SOLO el bot de WhatsApp, así que esta opinion no aplicaría estrictamente al bot de chat. Desde nuestra experiencia, el servicio al cliente deja mucho que desear tema tiempos. Una vez consigues tener una reunion con ellos no está tan mal, pero tienes que esperar una semana o mas hasta que eso pase, cuando los errores técnicos (bugs y faltantes) son de su parte y no hay mucho material de soporte hay opciones muy básicas (como lista de mensajes y tipo de mensaje enviar y esperar con faltantes). Read More Showing 1 - 2 of 2 Reviews ## Other Top Recommended Conversational AI Platform Software [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times [ExecVision](https://www.softwareadvice.com/crm/execvision-profile/) **4.3** (348) Recently recommended **0** times [Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/) **4.6** (148) Recently recommended **0** times Stuck Between Options? 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