The fact that during the conversation there is no sound notification of a new message at all.

What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions.

The visual interface is superior to other solutions making engaging with customers fun and interesting.

I dislike the fact that it is not possible to screenshare outside of the website tab that the customer is on.

It's a very cute environment for the beauty advisors working it makes work a little entertaining. I like programs that mask the dullness of work with a video game feel.

Overall Inside is a great tool, that allows us to work with our customers in a way that is best for them.

Meets all of our reporting requirements. The visualisation makes our agents far more engaged with our customers.

The deployment of new features and cutomization have always problem.

Having hard time putting the customers information.

Getting adjusted to any new software takes a moment but the best part of this is the immediate help and support I've gotten from the INSIDE team.

I feel like I am just playing a game. The layout is good and we can change the theme.

When the software is upgraded it can sometimes be difficult to adjust.

From getting accustomed to the software to implementing new changes and adjustments, their support team has always been responsive and helpful to make this work for us.

WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.

It was an awesome experience. Thanks to whole whatsapp community for bringing it up.

This is a good (zero cost) solution to an alternative way of text messaging or calling. User friendly and good quality.

I really like this app for communicating with friends and loved ones when traveling. It is a great resource that doesn't require extra payments.

A great method for communication with the greater international community. Often prefer to use this.

I do like how easy it is to use and the Gif selection is awesome compared to other message services I have used in the past.

Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.

It had a good interface and easily to connect with old friends camera screen was good and status was interesting.

I always use this to call my family since I'am in abroad it so good and consume only low data for internet so very low cost and good for savings. Also clear and video quality is good enough.

Very easy to communicate and utilize the features of the software. Good customer support, and easy to access.

Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.

I have been using WhatsApp for over 2 years by now and it has been a nice experience. Nice user interface, a good set of features.

I think that you can integrate the Mobile App and the Desktop App together. I also like that the quality of call esp for 1-1 are superb.

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

When I am talking with my friend through vdieo call what's app still work perfectly on poor internet connection and when I share some pictures its download automatically with good quality.

I also especially love the seamless integration with its web version, which can be a lifesaver if you are working on your computer on a busy day, unable to check your phone.

What I like most is the ability to communicate with friends and family all over the world. I also love how I am able to make phone calls.

It's really user-friendly and easy to use and as long as the internet connection is good the rest will be just perfect.

What bothers me is that it can be used for illegal activity because of the design of the app.

This is an amazing messaging app. I love being able to make international calls with ease.

No Whatsapp App for PC alone without your phone being around you. Poor Security Responses When Grouped are Hacked and Admins are changed by the Hacker.

Lastly, i love how i have access to a lot more gifs on this software, makes the chats so much more fun. Great for messaging with people across the world too.

My overall experience with this app has been amazing this is one of my top favorites apps I use on a daily basis.

US Dollar

INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target clients based on location, purchase history or journey and manage multiple conversations using a centralized dashboard.


INSIDE's channel management system leverages natural language processing (NLP) technology and behavioral, geographical or transactional filters to route conversations across agents. Professionals can use saved responses, serialized coupons, co-browsing capabilities, live video chat and drag-and-drop product recommendations to improve customer experience. Additionally, managers can identify VIP or returning clients and engage with them to resolve issues.


INSIDE facilitates integration with various third-party systems such as Salesforce, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via live chat, documentation, email and other online measures.



LongDescription

File Management

Commenting/Notes

Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Signature Management

Employee Management

Audience Analytics

Surveys & Feedback

Personalization

Meeting Management

Email Monitoring

Multi-Channel Management

Two-Way Audio & Video

360 Degree Feedback

Lead Capture

Performance Management

Code-free Development

Document Storage

Access Controls/Permissions

Activity Tracking

Shared Inboxes

Transfers/Routing

Session Recording

Customer Segmentation

SMS Messaging

Subscription Management

Real-Time Monitoring

Customer Service Analytics

Multistreaming

Sentiment Analysis

Single Sign On

Rules-Based Workflow

Behavioral Analytics

Communication Management

Customer Database

Interactive Content

Live Streaming Production

Offline Form

Social Media Streaming

Customizable Fields

Collaboration Tools

Natural Language Processing

Template Management

Scheduling

Data Import/Export

Campaign Segmentation

Campaign Planning

File Transfer

Email Templates

Customer Activity Tracking

Self Service Portal

Contact Management

Customer Experience Management

Content Management

Conversion Rate Optimization

Screen Sharing

Mobile Access

Proactive Chat

Survey/Poll Management

Real Time Data

Transcripts/Chat History

Performance Metrics

Routing

Intent Recognition

Chat Transcript

Multi-Channel Communication

Complaint Monitoring

Whitelisting/Blacklisting

Attribution Modeling

Queue Management

Support Ticket Tracking

Event Scheduling

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Workflow Management

Real Time Updates

Email Management

Video Support

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Moderation

Knowledge Base Management

Real-time Broadcasting

Data Visualization

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Multimedia Support

Conversion Tracking

Response Management

Web browser (OS agnostic)

INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

INSIDE

In Person

Live Online

Documentation

Videos

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. 

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. 

WhatsApp is available as a free solution. Support is provided via an online help center. 


INSIDE vs WhatsApp

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