Intercom vs LiveChat

Intercom has 752 reviews and a rating of 4.51 / 5 vs LiveChat which has 1107 reviews and a rating of 4.64 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.51 / 5 (752)

4.64 / 5 (1,107)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

March 4, 2021

March 11, 2021

Pros/Cons

  • Pros

  • It's so powerful and easy to use! It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

  • This has been a great product for communicating things to our users! Easy to use and has a great support team!

  • Cons

  • The chat feature is great on intercom, but it can be tricky to navigate and find things when trying to use other features.

  • It can be hard to manage a ton of chats at once because there aren't a lot of ways to sort the chats and what not but overall I don't really have any complaints.

  • Pros

  • Love this software!! Love the whole concept. This is so easy to use and makes customer service so much more efficient!

  • Super easy to use. Great tool for communication and business

  • Cons

  • In the beginning it was a little confusing understanding how the communication comes through after hours, but after a few inquiries we were able to get the hang of it.

  • Sometimes the web app is slow to load when I want to supervise a chat, but otherwise, the software is great.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

N/A

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos