Intercom vs Quiq

Intercom has 750 reviews and a rating of 4.51 / 5 vs Quiq which has 35 reviews and a rating of 4.54 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.51 / 5 (750)

4.54 / 5 (35)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

March 1, 2021

December 7, 2020

Pros/Cons

  • Pros

  • It's so powerful and easy to use! It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

  • This has been a great product for communicating things to our users! Easy to use and has a great support team!

  • Cons

  • The chat feature is great on intercom, but it can be tricky to navigate and find things when trying to use other features.

  • It can be hard to manage a ton of chats at once because there aren't a lot of ways to sort the chats and what not but overall I don't really have any complaints.

  • Pros

  • Easy install process, great customer service from the Quiq staff and able to take the texting option at our own speed when rolling the new product out for staff to manage

  • I love the ease of being able to text customers and the platform is pretty self explanatory!

  • Cons

  • I would like to see the option to add tags to the text messages so we can easily report and track issues.

  • Any cons I have had have been addressed immediately and a solution has been created or is being developed.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux