A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software.

I was impressed by how easy it was to set up our multilanguage home page chatbot.

I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.

Very good price compare with other company in this industry.

The Tidio operators/reps are also really supportive, friendly and helpful.

Every option is very useful and very user friendly.

The Very Awesome design of the chat. Designs of the dashboard.

Easy to use, thanks to a great UI. Easy to integrate with messenger and Hubspot.

Tidio is a fantastic service that delivers better than expected. I can't imagine using any other software for our web chat.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio.

Customization was established, friendly user interface and customer support was great.

I used Tidio for a time and after that, I discovered its problem. Then I quit and unsubscribed.

Good, useful and easy to use, will recommend to my friend.

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative.

It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

It has a solid ios app and the user interface on the web app is great. Customers really like the ability to chat directly with a live person.

Ease of setup and ease of use is what attracted me the most.

Some of the videos are a bit confusing, for me at least.

So far, really good experience - contacted customer support and they were friendly and helpful.

Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.

I like the chatbots that can help to gather information from the visitor too and that make it feel like a human is responding to initial inquires. OVerall a nice chat app.

US Dollar

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

LongDescription

Support Ticket Management

Engagement Tracking

AB Testing

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Automated Responses

Code-free Development

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Lead Database Integration

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

ROI Tracking

Data Import/Export

Email Campaign Management

Customer Support

Process/Workflow Automation

Self Service Portal

Subscriber Management

Contact Management

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Conversion Rate Optimization

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Queue Management

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

Language Detection

AI/Machine Learning

Customizable CTAs

Workflow Management

Email Management

Website Integration

Dynamic Content

Event Triggered Actions

File Sharing

CAN SPAM Compliance

Knowledge Base Management

Segmentation

Website Visitor Tracking

Geotargeting

Chat/Messaging

WYSIWYG Editor

Lead Nurturing

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Multi-Language

Mobile Optimized Emails

Spam Blocker

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Pre-Configured Bot

Auto-Responders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Prospecting Tools

Search/Filter

Lead Management

Communication Management

Customer History

Multi-Channel Data Collection

Web browser (OS agnostic)

Windows 10

AI customer service features included in every plan – start your free trial today.

Intercom integrates Help desk, AI Chat bot, and Proactive support to help you stay on top of your support volume and provide exceptional service.

Sign up for a free trial today - no credit card required.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intercom

Live Online

Webinars

Documentation

Videos

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.


Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.


Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



Offline Form

Complaint Monitoring

Alerts/Notifications

Widgets

Feedback Management

Augmented Analytics

Multi-Channel Management

One-to-One Messaging

Routing

Real-time Conversations

Ticket Management

Activity Dashboard

Real-Time Chat

Real-Time Analytics

Customer Communication

Customer Complaint Tracking

Personalization

Document Storage

Workflow Configuration

Email Templates

Video Support

Macros/Templated Responses

Customizable Forms

Real-Time Monitoring

7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever.

Forever-free plan. 3 chat operators included.

Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others).

Communicator plan. 1 chat operator included, from $15,83/mo.

All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo

Chatbots plan. 3 chat operators included, from $40,83/mo.

All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

Intercom vs Tidio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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