A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

It is great experience of working with Yellow Messenger. Team is ready to work all the time.

You can not download ticket data for more than 30 days and this is limitation I don't like to have any software.

Guided workflows works smoothly. Cloud solution and latest interface is amazing.

It is good i have developed couple of solution and it is working fine.

User Friendly and easy to understand and liked easy testing environment.

Easy ability to integrate with multiple channels like WhatsApp, FB Messenger etc.

I would say I like the flexibility and features the software offers. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.

An overall pretty good tool for developers likes us.

It is a ready-to-use platform with amazing cloud function options which is a blessing for the developers/Bot Builders. Look & feel of the Platform as it gets updated with new features often.

The overall experience has been really good. The cherry on the top is their brilliant and supportive customer support & account managers which makes my life very easy.

Overall a good platform to develop chatbot and can be integrated with a different platform.

The ease of use and the functionalities provided with capabilities to extend the functionalities.

Ease with which we could use. Collaborative work I could do with the team.

We will need inputs to increase the user foot fall. Found it unstable at a time of coding.

While working on cloud function it is difficult to switch between Journeys and functions. Documentation has very less content, in some contents are missing.

Features, AI chatbot, pricing of the yellow.ai were remarkably better than the other software that I evaluated.

The over- all experience has been good, the Yellow.ai team has helped in implementation of the project in all the possible.

Things configured didn't work and don't understand why is it not working even when everything is right. Though guided flows are working fine, AI part find it missing.

Overall experience is good and I would highly recommend it to professionals who want to connect with their client/customer in real time.

A perfect solution for operational efficiency.

Customer Segmentations can be done easily. All in one platform to for customer support.

It  is great experience to provide seamless experience to our customers.

The perfect software for building the perfect Chat Bot.

Adding to this, they have an excellent support team to help you out in all possible scenarios. They have a very reasonable pricing model, which depends on your overall usage of the product.

They have been making it very hard to move on. They hold your WhatsApp number and make it very cumbersome to migrate to anyone else.

I am non coder, i faced problems in coding part.

They have outages often, ruining our SLAs every now and then.

US Dollar

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

LongDescription

Support Ticket Management

Engagement Tracking

AB Testing

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Automated Responses

Code-free Development

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Lead Database Integration

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

ROI Tracking

Data Import/Export

Email Campaign Management

Customer Support

Process/Workflow Automation

Self Service Portal

Subscriber Management

Contact Management

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Conversion Rate Optimization

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Queue Management

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

Language Detection

AI/Machine Learning

Customizable CTAs

Workflow Management

Email Management

Website Integration

Dynamic Content

Event Triggered Actions

File Sharing

CAN SPAM Compliance

Knowledge Base Management

Segmentation

Website Visitor Tracking

Geotargeting

Chat/Messaging

WYSIWYG Editor

Lead Nurturing

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Multi-Language

Mobile Optimized Emails

Spam Blocker

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Pre-Configured Bot

Auto-Responders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Prospecting Tools

Search/Filter

Lead Management

Communication Management

Customer History

Multi-Channel Data Collection

Web browser (OS agnostic)

Windows 10

AI customer service features included in every plan – start your free trial today.

Intercom integrates Help desk, AI Chat bot, and Proactive support to help you stay on top of your support volume and provide exceptional service.

Sign up for a free trial today - no credit card required.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intercom

Live Online

Webinars

Documentation

Videos

Trusted by over 100 enterprises, Yellow Messenger is a conversational AI platform that utilizes cognitive engagement technology to help businesses implement human-like chatbots across voice and text communication channels. With end-to-end conversation design and support for 90+ languages across text and voice channels, Yellow Messenger enhances the user experience for customers anywhere. Yellow Messanger includes a powerful NLP engine, sentiment analysis, feedback loops for global learning, contact center automation, role-based access controls, and plenty more. 


Yellow Messenger utilizes deep neural networks and natural language processing to understand text and voice inputs in over 90+ languages and reply with predictive responses and small talk. With conversational insights, administrators can build 360 user-profiles and audience segments and retarget and recommend relevant actions using a built-in sentiment analyzer and an integrated context and memory engine. Learning models can be developed using feedback loops to account for unexpected aspects in a conversation such as conversation patterns, intent conflicts, agent responses, unidentified messages, and more. Yellow Messenger provides end-to-end application management with features for application monitoring, framework testing, and release management to ensure that businesses have the tools to maintain bot infrastructure. 


Yellow Messenger is able to integrate and interface with multiple chatbots such as WhatsApp Chatbot or RPA bots to centralize all chat activity into one single virtual assistant. 



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