Intercom

Zendesk Chat

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Ratings & Reviews

Overall Rating

4.53 / 5 (677)

4.53 / 5 (100)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 12, 2020

December 13, 2019

Pros/Cons

  • Pros

  • They offer a special deal for startups. I like how powerful the tools are and how they try to answer livechat questions without an operator present if possible. Seem to be improving all the time.

  • Easy interface makes it very convenient for us to handle and manage chats and monitor those.

  • Cons

  • It can be hard to manage a ton of chats at once because there aren't a lot of ways to sort the chats and what not but overall I don't really have any complaints.

  • The interface is a bit confusing to figure out when first starting out. Once you get the hang of it, it works great!!

  • Pros

  • Great integration with Zendesk (and all of its features) Simplicity and ease of use for the customer

  • I love how it instantly creates tickets in my queue. I never miss helping someone. It is very easy to learn and operate. A fast way to connect with clients who have questions.

  • Cons

  • If you use in bulk the pricing really adds up like lots of agents you have to pay for each one - however, the ROI if you use it well and have a good product is pretty high

  • I wish there were more chat window customizations without the need of a developer. Things like being able to more fully customize language that appears in the chat window would be nice.

Product Demo & Pricing

Demo

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Advisor Recommendations & User Awards

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N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots