Kayako Comparisons

RATING:

4.01

(164)

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Overall Rating
4.01 / 5 (164)
Ease-of-Use
4 / 5
Value for Money
4 / 5
Customer Support
4 / 5
Functionality
4 / 5
Last Review Written
January 25, 2023
Pros/Cons
  • Pros

  • Comparing any other current tools like freshdesk,everest. Etc, this is the best and cost effective tool.
  • Also, Kayako shows in real-time who is looking at a ticket, thus it made it easy for Customer Service as we could see if someone was already working on that ticket.
  • Cons

  • The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.
  • The user interface looks just plain bad. Chat and knowledge base tools are also mediocre.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos

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