Kayako

Nextiva

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Ratings & Reviews

Overall Rating

4.03 / 5 (153)

4.41 / 5 (225)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

January 6, 2020

February 18, 2020

Pros/Cons

  • Pros

  • I love it's UX design that feels modern and easy to use. The conversation metaphore is very powerful and automation macros system is really neat.

  • It's been easy to use, and makes it easy to stay on top of many different customer issues. Whenever we have had a question Kayako support is able to fix the issue quickly in real time.

  • Cons

  • Pay to upgrade was the old way of doing things.

  • For the price, they are cheaper better livechat software out there but the support is outstanding. 5 stars for that.

  • Pros

  • They did and do exactly what they said they would, in the amount of time that they said they would do it and there were no hidden fees. The service is great. The quality rocks!

  • Mobile app is easy to navigate, never gives me any trouble.

  • Cons

  • Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

  • There are cheaper chat tools in the market but we prefer to use a higher quality service to ensure the best experience for our customers. It’s just better for everyone that way.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots