Supported Operating System(s):Web browser (OS agnostic)
Kipsu is a cloud-based live chat solution, which helps educational institutions, airport operators and businesses in the retail and hospitality sectors streamline communication with customers via SMS, in-app messages and over-the-top (OTT) messengers, among other channels. Professionals can gain insights into average response time, staff performance, number of sent messages and total conversations on a centralized dashboard.
Key features of Kipsu include reporting, notifications, internal team communication, HIPAA compliance and third-party integration. Shopping centers can maintain a record of common requests and answer clients' queries in real-time. Additionally, airport operators can communicate with customers in cases such as wayfinding, maintenance, feed...
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