Kommunicate vs LiveChat

RATING:

4.6

(42)

Kommunicate has 42 reviews and a rating of 4.6 / 5 stars vs LiveChat which has 1652 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (42)
4.6 (1652)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 19, 2023
February 6, 2024
Pros/Cons
  • Pros

  • Easy integration with Dialogflow, excellent UI, very supportive and responsive support team.
  • Easy Integration of your chat-bots (I personally use Dialogflow, and the integration happens seamlessly).
  • Cons

  • Well, there's nothing for me that makes me hate kommunicate.
  • Missing whatsapp integration. Missing a resseler layer (many customers inside one customer).
Read all user reviews
  • Pros

  • Costumization of the chat box but also messages and other cool features that would make it so helpful.
  • It's awesome as I can serve my customers from anywhere. Another fantastic feature that I love is the flawless integration into the website.
  • Cons

  • The internet is a risky place, and people tend to always be worried about their information being shared.
  • On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos