As overall its a great tool. Nice UI/UX as a developer.

The user experience as a chatbot developer in kore.ai platform is great. It has all the tools to built the chatbot from the scratch. Even from the prototype stage. Bot flow creation is very easy and it has many advanced features too considering from AI perspective.

I think collaboration can be improved further more. And for the cloud version I could not find a way to use specific version (Because it changes frequently)

We are using Kore to automate chat generation in order to help recruiters hire great talent.

Robust feature set and thorough training process.

Documentation can be a bit difficult to wade through at times.

All end user questions are answered by the bot using Kore.ai.

Easy to use. Don't have to write all the code from scratch to execute.

Customer support is not that good. Difficulties in resolving issue.

It's very easy to design virtual assistants which could be used for different purposes, the platform already provides the tools over the counter so that a user will not have to sit a design them, you need only care of the business logic which goes in the development of the bot.

The dialog tasks are very easy to implement, the types of input which are needed are very neatly documented and implemented, all of the options are very to navigate, some of the features like masking, small talk, and basic training is done by the builder itself. It's easy to add channels, use the agent transfer and expose the APIs. Overall a very good experience using this platform.

The only thing which I feel could be improved is the sidebar on the bot platform, it's very hard to control the options on the sidebar on mouse hover since it keeps going up and down quite frequently.

With my all the experiences in developing different chatbots using Kore.ai platform, I highly recommend this Kore.ai platform for anyone who are searching for a better Virtual assistant development platform for their purposes.

The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful. Some features like managing interruptions and multiple requests, handle multiple intents within a conversation, analyse sentiment tones behind user responses, extracting entities from user utterances and many more. And also it's really easy to integrate our developed chatbots with other messaging/chat applications as it supports most of the popular channels such as Messenger, Slack, MS Teams, Skype etc. or even we can easily integrate with our custom web sites/pages as well.

I feel that it would be better if the testing UI is developed as a different module within the platform to make it more usable.