LiveAgent vs Pipedrive

LiveAgent has 988 reviews and a rating of 4.69 / 5 vs Pipedrive which has 2271 reviews and a rating of 4.55 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

LiveAgent

Pipedrive

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.69 / 5 (988)

4.55 / 5 (2,271)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

March 21, 2021

March 10, 2021

Pros/Cons

Pros
I love the functionality of this. It made my job as a chat customer service agent so much easier!
Excellent customization. Very flexible options.

Cons
Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.
The interface could use some additional options with potentially a more modern style, but otherwise works very well.

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Pros
Very easy to use and customizable. I’m using it for 3+ years and it proved to be very good. Really enjoying it.
Easy to use and friendly interface. The most important software in my company and everybody loves it - really!!

Cons
The only thing that can be a little annoying sometimes that it does log you out if you're inactive for sometime during the day but it's not too much of a problem.
The overall cost-effectiveness is good, but if many users have access to the tool, the cost of use becomes high.

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Pricing

Pricing Range

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