LiveChat vs Smartsupp

LiveChat has 1130 reviews and a rating of 4.64 / 5 vs Smartsupp which has 258 reviews and a rating of 4.66 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.64 / 5 (1,130)

4.66 / 5 (258)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 22, 2021

October 27, 2021

Pros/Cons

  • Pros

  • Love this software!! Love the whole concept. This is so easy to use and makes customer service so much more efficient!

  • Super easy to use. Great tool for communication and business

  • Cons

  • In the beginning it was a little confusing understanding how the communication comes through after hours, but after a few inquiries we were able to get the hang of it.

  • Sometimes the web app is slow to load when I want to supervise a chat, but otherwise, the software is great.

  • Pros

  • Easy to use, I love the app, multy language

  • It is very easy to use, works well and looks good

  • Cons

  • Former app was crashing from time to time - now with a new one all is working great.

  • Wrote many times about it, you need to improve it but in the overall the app is quite good

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos